Education

University of Phoenix

**/**/**** - **/**/2014

Associate degree

Clinical Psychology

Skills

• Type 67 wpm with no errors. I

am skilled in Microsoft Word,

Excel, PowerPoint, One Note &

Outlook, as well as QuickBooks

and Bookkeeping.

• Patient and calm under

pressure

• Strong attention to details that

help to de-escalate problems

• Friendly and tactful personality

with an open-minded

personality.

• Empathy, Attentiveness,

Concern, and Flexibility

contribute to my leadership

and analytical skills which are

the foundation of my strong

work ethics.

Hobbies

• Jigsaw Puzzles

• Reading

Anne Wilson Waters

Virtual Advisor/Assistant

• Email: adwmjz@r.postjobfree.com

• Phone number: 228-***-****

• Address: Vancleave, MS 39565

Experience

Concentrix CVG Customer Management Group

Inc., 08/2022-01/2023

Customer Service Advisor II

Julie Ashburn- Supervisor, 833-***-****

Client: Bass Pro & Cabela's, Seasonal

• Establish a good rapport with customers and clients, offer guidance with an aptitude for independent and critical thinking, and provide satisfaction as efficiently as possible.

• In recognition of my respect and devotion to our customers, I quickly achieved honorary Team Leader status by co-workers who trusted me for advice and positive energy with enthusiasm and contributing

ideas.

• Customer Advisors are the first point of contact. By being aware of the aspects of the business you can present yourself with pride and enthusiasm and

successfully achieve customer satisfaction and

appreciation.

Concentrix Services US, Inc., 01/2022-04/2022

• College Football

Volunteer

• Cancer Outreach Educator

• Assisted with cancer screening

in an advisory role with forms

and general instructions.

• Provide guidance to patients if

cancer is discovered.

• Communicate with medical

staff and facilitate accordingly.

Customer Service Advisor

Kassie Woolweaver- Supervisor, 833-***-****

Client: Intuit, Turbo Tax, Seasonal

• With expert guidance, I helped customers do their own taxes, answer questions regarding status and

explanations, and provided security in their choice to file with Turbo Tax.

• Several hours of online courses helped me to achieve expert status in QuickBooks and the ongoing

changes in our tax laws.

Sav-A-Lot, 03/2020-01/2021

Assistant Manager

Carol Davis- Supervisor, 228-***-****

• Assisted the Store Manager in planning and

implementing strategies to attract customers.

• Coordinate daily customer service operations, such as sales processes, orders, and payments.

• Track the progress of weekly, monthly, quarterly, and annual objectives.

• Monitor and maintain store inventory.

My mother battled cancer from January 2019 to July 2021. Started in her lungs and metastasized twice to her brain. She was an inspiration to everyone she met, and the medical assistance during her journey was truly a Godsend. In my spare time I still volunteer in Pascagoula, MS at the Cancer Center so that my mother’s spirit can continue to inspire.

Contact this candidate