Data Entry Care Coordinator
Resume:
Brandi Vance
Dayton, KY *****
*************@*****.***
Summary:
I am seeking a position that will use my knowledge, experience, and other abilities for professional growth and development. I am energetic and goal-oriented, with a strong customer focused administrative and technical background. I have excellent organization, communication, leadership and relationship building skills. I pride myself in my ability to make decisions and meet deadlines in a fast paced setting with little to no supervision. I love seeing those around me succeed and will do whatever I can to make sure we, as a department, as a group, or as a company, can all succeed together.
Highlights:
Data entry, research, and prioritization
Multi-line phone systems / multi-system computers
Document development/management
Ability to use independent discretion
Making decisions in fast paced situations
Microsoft Office: Word, Excel, Teams, etc.
Other systems such as CRM, GCP, CCP, Citrix, etc.
Ability to take on leadership roles
Experience:
Hallmark Gold Crown
January 2016 – June 2016
Newport, KY
Training new associates and creating their schedules
Greeting/ Assisting customers
Answering customer calls
Office organization and filing paperwork
Team work with coworkers as well as independent work
Open and close registers
Vivid Tan
July 2016 – October 2016
Covington, Cold Spring, Florence KY
Training and leading new associates
Greeting/ assisting customers
Answering customer calls
Assisting with scheduling
Open and close registers
Office organization and filing paperwork
Combined Public Communications
October 2016 – December 2017
Highland Heights, KY
Multi-line phone system / Multi-system computers
Incoming/outgoing phone calls with customers
Data entry with strong attention to detail
Independent work as well as team work
Ability to quickly resolve escalated situations
CSL Plasma
December 2018-April 2019
Delhi, OH
Training and supervising new associates
Reception duties (multi-system computers/ multi-line phones)
Taking donor’s vitals to determine if suitable for donation
De-escalating situations where donors were turned away
Use of medical equipment (blood pressure / hemoglobin / etc.)
Use of discretion / judgement to maintain safe environment for donors
Humana, Inc.
April 2019-October 2020
Patient Care Coordinator
Humana Specialty Pharmacy (WAH)
Multiple computer systems
Inbound/outbound calls with little to no time in between
Researching member benefits for coverage / possible assistance
Filling Pharmacy orders for members
Contacting member’s prescriber / insurance provider for information
Use of independent initiative to maintain relationships with members
Constant practice of emotional intelligence
Practice attentive listening to get a thorough grasp of member’s exact needs
Quick resolution of escalated situations
Humana, Inc.
October 2020-Present
Inbound Contacts Representative 2
GBO-Member Chat
Multiple computer systems
Multiple chats with members at once
Taking on multiple new skills, such as: Pharmacy benefits and claims, Medical benefits and claims, Spending accounts, Go365 program, Subject matter expert
Quick resolution of escalated situations
Use of independent initiative to maintain relationships with members
Practice attentive understanding to get a thorough understanding of member’s exact needs.
Organizational skills to maintain metrics in all skillsets and to provide quick responses for members needing answers.
Education:
Campbell County High School: 2009-2013, Graduated
Northern Kentucky University: 2013 – 2015 Certificate
Major: Communications Minor: Criminal Justice
Contact this candidate