Lydia P. Dalcourt

Orange, CA ***** - 714-***-****

adwmhf@r.postjobfree.com linkedIn.com/In/Lydia-Dalcourt

ADMINISTRATIVE PROFESSIONAL

Motivated Administrative Professional with strong interpersonal and communication skills dedicated to fully supporting office operations and maximizing efficiency. Adept at taking ownership, prioritizing responsibilities, analyzing situations from internal and external customer’s points of view, and building trust and creating a positive work environment.

SKILLS

Customer Service Specialist

Receptionist

Coordinator

Contract Negotiations

Travel Arrangements

Type 75 wpm

Meeting Logistics

Website Maintenance

Shipping, Receiving, Logistics

Speedwriting 60 wpm

Public Speaking

Good communication skills both verbal and written

Good organizational skills

Practical work experience within real estate industry

Scheduler (Mortgage Service Industry)

Teamwork and Problem Solving

EXPERIENCE

County of Orange California Social Services, Anaheim, CA

Data Entry Technician Specialist September 2022 – Present

Virtually uploading Client’s information using various computer applications

(CalWin / (WMS) Workload Management System / (PDIS) Partners Data Interchange System / OnBase

Service Link, Irvine, CA

Abstract Vendor Operations Coordinator April 2022 – June 2022

Process orders in accordance with Service Link and client requirements. Search with easements & restrictions, property report search, Deed copy search updates, mortgage recordings. Title search, Institutional lender search.

Service Link, Irvine, CA

Scheduler July 2020 – December 2021

Assign scheduling requests within the company’s turn time per client agreement. Review special instructions and order notes to ensure appointments are scheduled accurately

Schedule appointments with Signing Agents / Confirm appointments with borrowers to meet signing requirements

Monitor the scheduling queue to ensure client turn times are met

Assign scheduling requests within the company’s turn time within a timely manner

Monitor vendor fees to ensure fee guidelines are being met

Review special instructions and order notes to ensure appointments are scheduled accurately

Lydia P. Dalcourt adwmhf@r.postjobfree.com Page Two

Lexus Western Area Office, Irvine, CA

Administrative Specialist/Receptionist – Technical Training Depart. January 2016 – December 2019

Area Program Coordinator of activities for 64 dealership Program Coordinators – responsible for all dealership PC training activities.

Created a manual for department policies and procedures

Applied courses (dealer attendees) credited in company database for all classes held in the respective designated locations

Monitored class load to ensure each class met the required enrollment level

Sorted and assembled all out-going daily dealer mail (applying postage) – plus assisting with sending out FedEx and UPS shipments

Answered all incoming switchboard calls including channeling calls to the appropriate associates which included communicating with (Vendor) to resolve phone concerns

Accepted deliveries of vehicles and providing keys to transporter drivers for vehicles needing to be

picked up (for auctions etc.)

Lexus Western Area Office, Irvine, CA January 1998 – December 2015

Administrative Assistant to the Area Vehicle Distribution Manager

Responsible for receiving, processing, tracking and shipping MSO’s (Manufacturer’s State of Origin) to Western Area Dealers

●Monitored and followed up with distributors regarding existing licenses on a yearly basis throughout Western Region for all Lexus owners

●Liaison with the DMV agency to ensure proper insurance information

●Administered (updated) Western Area website

●Reviewed, tracked and distributed vehicle registrations, renewals and toll violations

●Completed and communicated to Western Area Managers daily sales updates thus allowing visibility of #’s of vehicles being processed (sold) within the Western region

●Tracked and executed exported vehicles

●Coordinated travel requirements for Vehicle Distribution and Sales Department

Lexus Western Area Office, Irvine, CA

Administrative Assistant to the Area Operations Manager February 1990 – December 1997

Responsible for all administrative duties including contract negotiations, travel, catering, setting up workshops for department and other duties as assigned.

●Researched, analyzed, and contract vendor. Negotiated vendor contracts, pricing, evaluated quality of work, and managed relationships

●Handled Administrative and support for the Western Area service field personnel

●Coordinated department travel requirements and maintained weekly itineraries

●Arranged catering needs for department meetings (outside functions), training classes - which encompasses all logistics in preparation for respective events

●Administered use of P-card (department credit card) for Operations Department and reconciled accounts monthly

Lydia P. Dalcourt adwmhf@r.postjobfree.com Page Three

EDUCATION

Paralegal Degree (AA) & Paralegal Certificate.

Saddleback College, Mission Viejo, CA (an approved ABA program)

Executive Secretary Diploma

Berkeley-Claremont Business College, New York City, NY

Co - Founder Non-Profit Organization - Association of Island Friends

SYSTEMS/APPLICATIONS

Various word processing systems and software (Microsoft Word, (Teams) / WordPerfect, familiar with basic Excel) / Familiar with basic PowerPoint / Adobe Acrobat x Pro conversion formats/files and PeopleSoft). Outlook (familiar w/creating calendar / familiar w/creating meetings invite, etc.) SABA, TSO, Workday, Dealer Daily (In-housed) website based. OnBase / PDIS / CalWin / WMS

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