Christopher “Jake” Jacobsen

Salesforce Certified Advanced Administrator

EMAIL: adwmhd@r.postjobfree.com

CELL: 781-***-****

SUMMARY

Software application developer with a concentration in Salesforce and Microsoft Technologies. I have experience in full software development life cycle including requirements gathering, analysis and design, coding, testing and deployment.

TECHNICAL PROFICIENCY

Platforms

Salesforce Development and Administration, EDA, Student Success Hub, EnrollmentRx, Force.com

Microsoft SharePoint Server 2003- 2019, SharePoint Online, Office 365

Programming

Salesforce APEX, Visualforce and Aura Components, Lightning Web Components (LWC)

.Net: ASP.Net, C#, VB.Net, ADO.Net, MVC(P), Web Services, PowerShell

Database: SOQL, SOSL, SQL, SQL Server Reporting Services (SSRS)

Object oriented design

Development Skills

Applications: VS Code, Eclipse, Validity DemandTools, Conga Composer/Conductor, Remedyforce, Jira, Confluence, BitBucket, Gearset, Copado, Cirrus, Demandbase/InsideView, WebEx, Form Assembly, Salesforce CPQ, RemedyForce

PowerShell, HTML, CSS, JavaScript, JSON, XML, XSL, XSLT, jQuery, PHP, Python

EXPERIENCE

Salesforce Developer and Administrator - May 2016 – Present

Babson College, Wellesley, MA

Salesforce Developer and Administrator

As a member of the Salesforce agile team, I participated in the introduction and proliferation of the Salesforce ecosystem to the college community of staff, faculty, and students. I worked with users to provide custom Salesforce solutions through Apex classes, controllers and triggers, Visualforce pages, Process Builder Rules, Flows, Validation Rules, third party tools such as Conga Composer/Conductor, Form Assembly, DemandTools and native Salesforce. A central motivation was to improve the user experience and data quality with data cleansing tools, the import of external data into the CRM, and to build custom Reports and Dashboards using CRM data, analytic snapshots, charting elements and KPIs. Assisted the conversion of migrating security from User Profiles to Permission Sets and Permissions Set Groups.

My work conformed to agile methodology of performing tasks in two-week sprints, participating on agile ceremonies including Backlog Grooming, Retrospectives, Team Improvement discussions, Sprint planning and rigid change control.

I have secured my Salesforce Advanced Administration Certification and maintain it through Trailhead maintenance tracks. I subscribe to several Power of Hub Salesforce communities and have many submissions to the IdeaExchange.

I performed numerous diverse and complex tasks as a Salesforce Developer and Administrator:

Development of workflows using Flows, Process Builder, Workflow Rules and Apex classes

Build a LWC for uploading documents in multiple formats into Salesforce Files

Built a Salesforce Knowledge community for knowledge base for users

Build a custom portal using the Force.com platform providing self-service functionality, custom branding and design

Built several Triggers using Table-Driven Trigger Management providing automation and data integrity

Built numerous Form Assembly forms with connectors to Salesforce and other applications

Created Conga Composer solutions to generate letters, reports and forms for external users

Built Visualforce pages using APEX and Aura components for Alumni Community

Created Salesforce Layouts for custom and standard objects

Converted Custom Layouts from classic to Lightning Experience (LEX)

Performed administrative tasks related to security like creating Users, Profiles, Roles, Permission Sets, Public Groups

Participated in designing business processes in Salesforce using Campaign, Opportunity, Account and Case Management

Transposed and imported raw data into Salesforce CRM using DemandTools, Data Loader, Workbench

Tracked project and tasks using Jira and Confluence

Deployed solutions using Gearset changesets from Sandbox to Production and BitBucket source control

Completed many Spikes that allowed for in-depth research of a complex topic, thorough documentation and presentation to the team and end users

SharePoint Architect, Developer and Administrator - July 2010 – May 2016

Babson College, Wellesley, MA

Migrated public facing SharePoint 2010 Farm to SharePoint 2013 utilizing database detach and attach methods

Built an automated solution for Babson Faculty Profiles using Digital Measures XML, XSLT and PowerShell custom scripts

Migrated Internal SharePoint Farm from SharePoint 2007 to SharePoint 2013 using Metalogix Content Matrix

Responsible for the design, development, implementation and successful deployment of the Babson Entrepreneurs of All Kinds initiative enabling prospective students to learn about Babson success stories

Collaborated with the Alumni Network to design and build the Alumni Directory and Alumni Business Directory sections of the college web site. The Alumni Directories provided a convenient method for managing alumni’s personal and business profiles, searching alumni profiles using advanced searching techniques, the ability to promote alumni businesses within the community and a secure method for retrieving username and password information. The Directories were built utilizing the .Net platform, jQuery and JavaScript components, SharePoint web parts, custom web services, and .Net business and data entity layers

Designed, branded and implemented the Babson Faculty SharePoint site

oDesigned and developed an InfoPath/SharePoint solution for gathering ideas and projects from the Babson Faculty

oBuilt custom web parts for displaying the ideas and projects on the Faculty home page

Participated in the development of the Babson web site redesign project

oBuilt numerous custom web parts that were used by content editors for adding content to pages

oBuilt the Alumni section of the college web site which contains web parts for managing alumni profiles and searching using basic and advance searching techniques

oAssisted with the composition of web services used throughout the site and consumed by the business layer project

Performed SharePoint administration tasks such as SharePoint installation, configuration, upgrades and maintenance of SharePoint 2010 and MOSS 2007 instances. Installed SharePoint Service Packs and Cumulative Updates

Wrote PowerShell and STSADM scripts for installs, back-ups, and numerous administrative task

Responsible for the continuous operation and deployments of a SharePoint 2010/2013 External facing custom web site

Configured a SharePoint Business Intelligence Site used for reporting and analysis of college data. Built Dashboards using PerformancePoint, Chart Web Part and KPI web parts while integrating with Reporting Services (SSRS)

Working with Alumni Relations, designed and developed the Alumni Business Directory. Provided alumni a searchable directory for promoting their businesses to fellow alumni.

Lead the Mobile Application Platform initiative for selecting a platform to build mobile device applications for the college. Included focus groups with students and faculty for gathering requirements and building applications for all mobile platforms.

Installed and configured SharePoint 2013 testing farm.

Branded SharePoint 2013 farm using Dreamweaver and SharePoint 2013 Design Manager

Lead the upgrade and migration of a production SharePoint 2007 instance to SharePoint 2013

SharePoint Developer - August 2009 - August 2010

Shawmut Design and Construction, Boston, MA

SharePoint Consultant responsible for designing and delivering SharePoint and ASP.Net solutions

Participated in the SharePoint design and architecture of client's SharePoint 2010 installation.

Designed a custom SharePoint 2010 Workflow project for tracking invoices which reduced the time and cost involved in paying subcontractors. Project features included :

oCustom workflow using Windows Workflow Foundation and SharePoint Workflow activities

oBuilt ASP.Net workflow task forms used to acquire, store and display workflow activity data.

oWCF web services to provide methods for retrieving backend data.

oBuilt custom content types through code and deployed using features

oCreated an edit task content type bound to the workflow edit task forms

oUsed third party controls (Telerik, Winnovative) for displaying/editing data and file attachments

oBuilt custom web part and Ribbon UI buttons to view completed invoices and trigger events

oSolution package creation using WSPBuider and Visual Studio 2010

Performed SharePoint installation, administration, configuration and maintenance of client's SharePoint 2007/2010 instances. Tasks included writing PowerShell and STSADM scripts for installing, backing up and restoring SharePoint.

Senior Software Developer September 2008 – August 2009

The Palladium Group, Lincoln, MA

Team member of the Palladium IT Department. Responsible for designing and delivering SharePoint and ASP.Net solutions for internal clients

Designed and developed a community social networking solution that integrated with a third party platform written with MOSS 2007, .Net 2.x, C# and SQL.

Developed ASP.Net / SharePoint solution for the certification process of outside consultants which generated $250,000 per quarter revenue for the company. The project required the creation of ASPX layout pages that were integrated with SharePoint using features.

Participated in the design and developed a people directory for tracking consultants’ information and background data.

Contributed in the company’s content management solution which included SharePoint and SalesForce.com

Software Developer February 2004 – August 2008

American Tower Corp, Southborough, MA

Developed multiple web parts for the internal Enterprise Content Management (ECM) solution using C#, ASP.Net, SharePoint Extensions for VS and the SharePoint API. Web Parts and features included adding functionality on top of the OOB SharePoint solutions such as managing document holds, building custom workflows for moving documents between team sites and to the Record Center, providing an automated document number generator, creating ECB custom actions that act upon items at an item and library level and creating BDC definitions from Oracle web services.

Created Site Collections, custom master page and developed Web Parts on MOSS using C# and ASP.Net AJAX for a high profile project assisting sales people to produce reports that were used to secure tenancy contracts.

Contributed in the migration and upgrade of the company’s SharePoint portal from SharePoint 2003 to 2007 (MOSS).

Converted an existing SharePoint/ASP.Net/InfoPath/SQL solution to a new environment with custom branding for the services group in a short time frame which resulted in a six million dollar contract.

Build InfoPath solution using Visual Studio Tools for Applications and Windows Workflow Foundation to track and monitor internal support IT Server builds. Build web services used as data sources for the InfoPath form.

Developed and supported a web based solution using Visual Studio.Net, written in C# and JavaScript for accessing, updating, and adding data to a production system. The solution provided the sales team with the data they needed acquire potential customers.

Ported a legacy workflow solution to the .Net Framework using InfoPath, SharePoint and K2 Workflow. The workflow solution streamlined the business process saving the company thousands in expenses.

Developed an InfoPath form solution that utilized web services written in C# to retrieve and update production data. Enabled form search and retrieval via SharePoint Web Parts, Web Services also written in C# utilizing XML, XSLT, ASP.Net, ADO.net. Wrote the stored procedures, views, user functions for storing and retrieving data in SQL Server 2005.

Developed an interactive and customizable notification system in VB.Net, VBScript, XML, embedded SQL and Web Services that replaced manual notifications.

Created reports using Visual Studio.Net, SQL Server, Microsoft Reporting Services, Analysis Services and ProClarity to provide internal users with business critical information to increase sales.

As part of the small development team, assisted in the creation of development procedures, standards, and processes to allow for growth in personnel and responsibilities of the group. Involved in the decisions for choosing methodologies, upgrading, configuring software and servers. Responsible for hiring and building the development team

Principle Software Developer March 2000 – February 2004

Groove Networks, Beverly, MA

As part of the Concept Development group, responsible for designing and delivering innovative solutions and tools based on the Groove application platform using a combination of VB.Net, C#, JavaScript, ActiveX, .Net, IDL, XML, OSD, Web Services and other technologies. Added responsibilities were communicating with pre-sales systems engineers, client developers and project managers to demonstrate the technological possibilities of the Groove platform.

Designed, developed and project lead for a US government project integrating a XML based API and Groove platform to demonstrate presence awareness using SOAP/WSDL enabled server and XML

As part of the Business Solutions group, was responsible for designing and delivering custom solutions. Added responsibilities were communicating and visiting on-site with customers to help design and deploy solutions and project leading a team of developers.

Designed and developed a Visual Basic application integrating a client application, the Groove application platform and the Groove Enterprise Integration Server platform. The application provides several features including the automatic distribution of atomic project changes to a team of auditors, automatic distribution of critical documents from a designated repository and full auditing and reporting of all changes.

Software Engineer, QA Engineer March 1996 – March 2000

Artisoft, Cambridge, MA

As the original QA Engineer, I established relationship between quality assurance, development, tech support and management. The role of QA included developing automated regression test suites for the ActiveX controls, creating VB applications that were installed with the product toolkit providing fully documented sample code for product users, building a Lotus Notes bug tracking and reporting database in LotusScript and Notes formulas used by QA, development, technical support and management.

Software Consultant, QA Engineer January 1994 – March 1996

Interleaf, Waltham, MA

Involved in pre and post sales engineering for Interleaf’s document management software. Customized document management software using SQL and UNIX scripts based on customer requirements.

Software Developer, Tech Support June 1991 – January 1994

Teltech, Fishkill, NY

Developed applications written in C for IBM manufacturing plant control system. Designed and developed software for major telephone company. Supported IBM chip manufacturing software to over 1000 users.

EDUCATION

Computer Science, Bachelor of Science August 1987 – May 1991

Marist College, Poughkeepsie, New York

TRAINING AND CERTIFICATIONS

Certifications:

Salesforce Certified Administrator – March 2021

Salesforce Certified Administrator – March 2021

Salesforce Trailhead Expeditioner Rank – 70+ Badges

Microsoft Certified Technology Specialist: Microsoft Office SharePoint Server 2007, Configuration

Memberships:

Boston .Net User Group

New England SharePoint Users Group

Professional Association for SQL Server

Training/Conferences:

Salesforce Higher Ed Summit (Virtual) – June 2021

Training, Class: Salesforce Fundamentals (STR-101) – June 2019

Dreamforce conference, San Francisco – Sept 2018

Training, Patterns and Performance using Visual C# 2005/2008 – June 2009

Training, SQL Server Analysis Services eLearning, MS Learning – July 2009

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