Ciera Haynes *** N. Washington Street

Tullahoma, TN 37388

706-***-****

adwmh2@r.postjobfree.com

EXPERIENCE

Volunteer Healing Centers, Tullahoma, TN — CPRS, Case Manager, Office Manager

December 2019 - Present

Assisting patients with the utmost care through addiction recovery processes, managing staff at three separate locations, working state and insurance audits, prior authorizations, basic office receptionist responsibilities.

Convergys, Chattanooga, TN — Account Manager

November 2019 - December 2020

Answering a large degree of incoming phone calls, assisting with client accounts and delivering excellent customer service. Fresh To Order, Chattanooga, TN — Assistant Manager September 2016 - November 2019

Assisting with all restaurant needs for operation and customer service. DoorDash, Chattanooga, TN — Dasher

May 2018- September 2022

Accepting, picking up and delivering food and beverage orders all while delivering excellent customer service.

EDUCATION

Chattanooga State Community College, Chattanooga, TN August 2014 - January 2016

Ooltewah High School, Ooltewah, TN

August 2010 - May 2013

SKILLS

Customer Service Experience

Management Experience

Leadership Experience

Communication Skills

People Skills

Money Management

Computer Proficiency

Typing

Problem Solving Abilities

Organizational Skills

Emotional Intelligence

Creativity

Teamwork Skills

Critical Thinking Skills

Flexibility

Positivity

Time Management

Work Ethic

Time-Management

Work Ethic

Writing and Editing

Troubleshooting and

Research

Patience

Client Relations

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