JACQUELYN MORA

La Habra, CA *****

626-***-**** - adwmg3@r.postjobfree.com

WORK HISTORY

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Cask & Hammer – La Habra, CA

Greeted guests in with friendliness and professionalism. Worked closely with manager to provide effective assistance for specific aspects of business operation.

Answered incoming calls, processed requests and relayed messages to appropriate personnel.

Assisted manager in all aspects of business operations. Attended to office operations and required paperwork. Managed inventory, placed orders and handled payment for office supplies. Recorded expenses and maintained accounting records. 05/2016 to 10/2017 Operations Manager

Wine Warehouse – San Gabriel, CA

Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines. Partnered with vendors and suppliers to effectively manage and budget. Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.

Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Managed purchasing, sales, marketing and customer account operations efficiently. 08/2014 to 05/2016 Administration Manager

Complete Office Solution – South El Monte, CA

Supervised vendor relationships to maintain smooth operations for company. Learned and applied preferred systems for scheduling, purchasing and problem- solving.

Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel. Maintained CRM database with customer updates and report generation. Completed bi-weekly payroll for 8 employees.

05/2008 to 08/2015 Leading Cashier /Sales Representative Vans Off The Wall – Montebello, CA

Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

Answered questions about store policies and addressed customer concerns. Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.

Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

Performed cash, card and check transactions to complete customer purchases. 03/2011 to 08/2014 Lead Associate

LD Products – Long Beach, CA

Built strong relationships with customers through positive attitude and attentive response.

Initiated timely response to emails, voicemails and written correspondence. Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

Increased customer service success rates by quickly resolving issues. Work in conjunction with accounting department generating invoices and cut checks

PROFESSIONAL SUMMARY

Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.

SKILLS

Multi-Line Phone Systems

Computer Skills

Mail Sorting and Distribution

Data Entry

Microsoft Office

File and Recordkeeping

Data Confidentiality

Support Services

EDUCATION

05/2007 High School Diploma

Bishop Amat High School - La Puente, CA

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