Service Representative Customer
Resume:
M AT H I E U
SERVA NT
E XPERIENCED S ALES PROFESSIONAL
PROFESSIONAL PROFILE
Results-driven, motivated, energetic, resilient bilingual sales professional; Experienced at forming successful relationships with clients with a proven track record increasing the expected revenue for the business
EXPERIENCE
Bilingual Inside Sales / Client Services Specialist Medcan medcan.com
MARCH 2016 TO PRESENT
• Responsible for the reservation/sale of Medcan’s flagship service - the Annual Health Assessment and responsible for selling our additional services to new and existing clients
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Exclusively responsible to manage relationship of Executive client book of business
(approximately 1500 clients)
Partner with various levels and roles within the organization (Nurses, Technicians, Medical Staff) to ensure exceptional delivery of service for clients visits. ACCOMPLISHMENTS
• Top Sales contributor for 2016- generating 2.8M in revenue, exceeding the next highest performer by 33k
• Team technical support for launch of Salesforce
Bilingual Customer Service Representative Dyson Canada dysoncanada.ca
OCTOBER 2014 TO MARCH 2016
• Responsible to provide an efficient / exceptional customer experience (warranty calls, sales advice, product registration)
• Responsible to communicate with customers through various customer contact channels: On a queue, inbound/ outbound contacts, email and live chat
• Partnered to improve the customer experience (feedback, insight, purchasing, product, process challenges) by communicating to Marketing, Sales, Logistics, Finance, Repair, an Commercial teams
• Responsible to achieve a balance in Contact length, Order Accuracy, Client Experience, Repair Cost per Contact and Contact Quality. ACCOMPLISHMENTS
• Awarded Outstanding performance rating in Customer Care 2015 (only awarded twice in 10 years at Dyson Canada)
• Achieved highest productivity award for 2015
• Subject Matter Expert for training new employees (products, sales and contact handling)
• Managed seamlessly handling random queuing of French and English customers
• Partnered with Senior Client Service Analyst for mentoring during self-learning on excel and PowerPoint
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SKILLS
• Client Retention
• Salesforce
• ACCURO
• Closing
• Customer Service
• Goal Setting
• Microsoft Suite
• Negotiation
• Directing Customers
• Customer Satisfaction
• Account Management
• Client Acquisition
• Reporting
• Results Driven
EDUCATION
George Brown
CULINARY ARTS 2012
VOLUNTEER
EXPERIENCE
Habitat for Humanity
TORONTO 2010 TO
PRESENT
EXPERIENCE CONTINUED
Sous Chef The Wallace Gastro Pub
DECEMBER 2013 TO DECEMBER 2014
Created featured menu items / daily specials
• Prepared and plated various dishes at a standard that consistently exceeded expectations of the head chef and customers
• Trained new staff on line responsibilities, preparation of dishes, and safe food handling Food Service Supervisor Dana Hospitality LP
OCTOBER 2012 TO OCTOBER 2013
• Devised weekly menus for a large scale of customers
• Managed the organization of daily service associates
• Operated and trained regular staff on Point of Sale system
• Ensured that food costs were aligned with expectations M AT H I E U
SERVA NT
E XPERIENCED S ALES PROFESSIONAL
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