Front Desk Associate
Resume:
Kristen L. Copeland
**** ******* *****, ******** *******, MO 63368 (314) 304- 3907
adwmd6@r.postjobfree.com
Education
B.S. Business Administration May 2019 University of Missouri (St. Louis)
Career Related Work Experience
Des Peres Parks & Recreation (Des Peres, MO) March 2018-June 2022
Recreation Specialist
Daily supervision of facility activities includes the following: answering phones, responds to questions and provides information, resolves discrepancies, issues equipment, provides technical assistance to the public and community organizations, arranges meeting rooms and sets up equipment for programs, enforces regulations and rules to prevent disruptions
Booking of facility rentals, birthday parties, group organizations, pavilions, baseball fields, and soccer fields
Supervision of indoor and outdoor concession includes the following: hiring and firing of staff, onboarding of new employees, training, staff schedules, managing vendors, managing inventory, purchasing supplies and product, marketing, maintaining equipment
Managing vending machines includes the following: publishing bids, process monthly payments, resolving vending issues
Supervision of tot care includes the following: hiring and firing of staff, onboarding of new employees, training, staff schedules, purchasing and managing supplies, marketing
Registers participants for classes and programs.
Manage budgets of concessions, tot care, birthday party rentals, pavilion rentals, field rentals (baseball and soccer).
Implements accommodations to meet the special needs of various groups.
Assists with programs and special events includes the following: concerts, fishing derby,. Egg hunt, aquatic and fitness programs
Attend meetings, training as required
Assists in management of the facility to include filing, organizing of membership data base
Responsible for responding to customer injuries
Provide exceptional customer service and information to new protentional members
Provide facility tours, description of services and amenities
Collected past due membership balances and outstanding payments on member accounts
Responsible for supervising part time staff in the areas of fitness, aquatics and sports
Exercised high-quality interpersonal skills by gladly assisting others to accomplish the work of the organization, even if it is outside of the scope of regular duties
Handled people-oriented situations with staff and the public in tactful, professional and pleasant manner
Des Peres Parks & Recreation (Des Peres, MO) October 2007-March 2018
Supervisor on Duty/ Front Desk Associate
Daily supervision of facility activities includes the following: answering phones, responds to questions and provides information, resolves discrepancies, issues equipment, provides technical assistance to the public and community organizations, arranges meeting rooms and sets up equipment for programs, enforces regulations and rules to prevent disruptions
Prepare schedules of activities, programs and events of the facility for the day
Registers participants for classes and programs.
Implements accommodations to meet the special needs of various groups.
Assists with programs and special events.
Attend meetings, training as required
Assists in management of the facility to include filing, organizing of membership data base
Responsible for responding to customer injuries
Provide exceptional customer service and information to new protentional members
Provide facility tours, description of services and amenities
Collected past due membership balances and outstanding payments on member accounts
Booked facilities
Responsible for supervising part time staff in the areas of fitness, aquatics and sports
Exercised high-quality interpersonal skills by gladly assisting others to accomplish the work of the organization, even if it is outside of the scope of regular duties
Handled people-oriented situations with staff and the public in tactful, professional and pleasant manner
BJC (Creve Coeur, MO) December 2014 – July 2016
Patient Services Representative
Responded to patients calls, re-schedules
Scheduled patients doctor and lab visits
Responsible for direct supervision of daily front desk tasks
Responsible for handling deposits
Maintained office inventory and supply
Interpreted policies and procedures to patients and insurance companies
Compile and record medical charts, reports, and correspondence.
Interview patients to complete insurance and privacy forms.
Receive insurance co-pay payments and post amounts paid to patient accounts.
Schedule and confirm patient appointments, check-ups and physician referrals.
Answer telephones and direct calls to appropriate staff
Current Certifications
ServSafe 2019-2024
Adult CPR/AED/First Aid 2022-2024
Child and Infant CPR/AED/First Aid 2022-2024
Summary of Qualifications
A highly motivated, well organized individual with knowledge and experience
Skilled at handling multiple tasks and projects simultaneously.
Displays strong communication and leadership skills.
Able to look towards the future, while dealing with the present.
Computer proficiency with Class, MaxGalaxy, Facility intranet, Sharepoint, Tyler technologies Incode, Civic Plus and Microsoft Office: Microsoft Word, Microsoft Excel, Microsoft XP, Internet Browsers, Microsoft Outlook, Microsoft Access, Power Point.
References
Margaret Heidger
Former Facility Superintendent at The Lodge Des Peres
Amy Boyd
Recreation Manager at The Lodge Des Peres
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