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Sales Associate Customer Service

Location:
Montreal, QC, Canada
Posted:
April 18, 2023

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Resume:

Hassan Ullah

adwmcm@r.postjobfree.com +1-514-***-**** Linkedin.com/in/hassanullah/

PROFESSIONAL PROFILE

• Self-starter and ambitious individual with proven leadership skills, excellent work ethic and strong desire to continuously learn

• Versatile individual who is passionate about business, finance & tech that continuously seeks new knowledge to expand his skill set

• Detail-oriented & highly organized professional with outstanding analytical skills, and ability to plan & execute

• Quick learner & Natural Leader with innovative problem-solving & critical thinking skills with the capability to deal with ambiguity

& work under pressure while keeping composure

EDUCATION AND PROFESSIONAL DEVELOPMENT

Beginner to Pro in Excel: Financial Modeling and Valuation Udemy.com Feb 2023 – In Progress Relevant topics: Developing P&L Statements Building Cash Flow Statements Valuing companies Producing Valuation Models Creating Models with Multiple Scenarios Designing Professional & Advanced charts Pivot Tables, Advanced Functions, Visualizations, etc. Bachelor of Commerce, Major in Finance Montreal, Canada May 2020 John Molson School of Business, Concordia University PROFESSIONAL WORK EXPERIENCE

E-Commerce Business Owner – Amazon FBA Seller Montreal, Canada Feb 2021– Jan 2023

• Sourced inventory from retailers & wholesalers, and re-selling them with a minimum of 20-25% return on investment (ROI)

• Set pricing structure according to market analytics and emerging trends using data analytics tools & software

• Generated reports detailing trends and product performances; optimized product listings to increase visibility & conversion rates Rogers Communications – Sales Associate Manager Montreal, Canada Aug 2018 – Feb 2022 Coached +5 sales associates on their selling techniques, product positioning & value proposition for succeeding in closing mobile deals

• Consistently maintained excellent sales results by attaining quarterly sales quota and exceeding monthly sales target by 40%

• Maximized each interaction by using top-notch interpersonal, communication and presentation skills through product demonstration and educating clients on features & benefits of products/services

• Proactively assessed and uncovered hidden consumer needs, offered valuable promotions, and built long-lasting influential & professional relationships leading to higher level of trust, loyalty, and revenue generation

• Displayed great teamwork by collaboratively working with cross-functional teams and stakeholders across different departments to devise new sales marketing strategies and approaches to cross-sell and upsell higher-value products

• Demonstrated exceptional customer service by differentiating and promoting company brand—received ratings of +90% from customers satisfaction surveys

The Source – Sales Consultant Montreal, Canada Jan 2017 – July 2018

• Closed sales on a broad range of electronics, home & interest services, and mobile contracts with Bell Mobility and Virgin Plus while surpassing quarterly sales target by 15%

• Drove in-store traffic by 20% by marketing referral program and through continuous provision of top-quality customer service

• Boosted company revenue by recommending complementary products (insurance, accessories) to protect client investments CORE SKILLS

• Languages: Fluent in both Written and Verbal French & English • Fluent in Verbal Bengali

• Technical: Microsoft Office (Word, Excel, PowerPoint) Customer Service Social Media Management Tactical Arbitrage Keepa

• Business Acumen: Financial Report & Data Analysis Security Analysis Market Research & Trend Analysis Consumer Behavior Analysis Organization, Project & Time Management Emotional & Competitive Intelligence Relation Building LEADERSHIP & COMMUNITY INVOLVEMENT

Account Manager of Social Media Influencer—TikTok @zai.eats Montreal, Canada Mar 2021 – In Progress

• Work strategically with an influencer to amplify followings & likes from 0.1K to 10K followers and 10K to 1.1M likes respectively

• Own social media presence in Montreal across TikTok with 6-8 posts a month, and assess KPIs to assess effectiveness of campaigns

• Assist in creating unifying content & appropriately scheduling timing of posts to boost traffic and community engagement rate

• Expand page reach by discovering and leveraging the use of current trends, algorithms, correct hashtags and songs for video creation

• Identified paid partnership opportunity with Narcity—a leading digital media publisher for millennials in North America—to create city-related content such as promotional videos for brands, go-to restaurants, activities, hidden gems, and more Charity Fundraiser for Water Well Construction & Distribution of Basic Needs in Bangladesh April 2021-May 2022

• Organized charity campaign and collaborated with Penny Appeal Canada to provide clean potable water in Bangladesh

• Collected over $4,700 in funds in 10 days through successful cost-free influencer & organic marketing during Ramadan

• Effectively promoted campaign by posting content and stories on Twitter, Instagram, Facebook, Snapchat, TikTok and LinkedIn INTERESTS

• Tech IT, Internet of Things, Cloud Computing

• Fintech, Stock Market & Cryptocurrencies

• Travelling To Explore New Cultures & Lifestyles

• Reading & Watching Business Related Material

• Fitness & Jogging: Completed Half a Marathon in 2021

• Self-Development Books



Contact this candidate