Sales Associate Customer Service

Alexandra Toliver

Birmingham, AL *****mzal*xjohnson@gmail.com2057602798

Motivated customer service specialist with over 10 years of experience in a fast-paced, team-based environment. Friendly Sales Associate adept at working in diverse retail and customer service environments.Detail oriented with clerical skills Add your headline

Work Experience

Retail member/Car buyer

Pull-A-Part, LLC - Birmingham, AL

August 2018 to Present

Administration,cashier,title cancellation,customer service,data entry, Operations Clerk /$15.26 hourly

Us Foods - Birmingham, AL

August 2017 to April 2018

Prepare, Post and Reconcile delivery tickets, load sheets and invoices. Audit and Reconciliation: Investigates over/shorts on load sheets and delivery tickets. Ticket Control: Verifies tickets and load sheets against control sheet. Handheld System: Checks information uploaded from Norand and corrects problems. Monitors completeness of Route Settlement packages. Other duties as needed or assigned.

Vault Clerk/$11.26 hourly

Brinks Inc - Irondale, AL

October 2016 to January 2017

Cash logistics, assist messengers on route, customer service, teller, key holder Shift leader/$8.55 hourly

Subway - Irondale, AL

July 2015 to October 2016

Customer service, train new employees, assist store manager and owner, key holder, cashier

Communicated with vendors regarding back order availability, future inventory and special orders.

Head Cashier/$8.25

Food Outlet - Tarrant, AL

December 2013 to December 2014

Greeted customers entering the store to ascertain what each customer wanted or needed.

Described product to customers and accurately explained details and care of merchandise.

Earned management trust by serving as key holder, responsibly opening and closing store.

Communicated with vendors regarding back order availability, future inventory and special orders.

Provided an elevated customer experience to generate a loyal clientèle. sales associate/customer service/$8.45 hourly

Walmart Supercenter - Birmingham, AL

May 2010 to November 2013

Communicated all store initiatives and promotions to customers to generate return business.

Answered an average of 100 calls per day by addressing customer inquiries, solving problems and providing new product information.

Greeted customers entering the store to ascertain what each customer wanted or needed.

Described product to customers and accurately explained details and care of merchandise.

Politely assisted customers in person and via telephone. Provided an elevated customer experience to generate a loyal clientèle. Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Answered product questions with up-to-date knowledge of sales and store promotions. Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.

Developed reputation as an efficient service provider with high levels of accuracy. Scored in top 10% of employees in successful resolution of issues

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