Chanessa Carter

San Diego, CA *****

adwmar@r.postjobfree.com

+1-619-***-****

I am looking to fulfill employment in the customer service. I have previous experience in working directly as well as behind the scenes in meeting the needs of others. I have exceptional customer service skills. I am a fast learner and always take initiative. I am reliable and a great person to work with. I believe with my previous experience and knowledge I will be a great asset to your company. Work Experience

Sr. Reservations Agent

Evans Hotels - San Diego, CA

September 2022 to Present

generate sales through reserving rooms and activities through any 3 of our resorts. I assist in giving our guest the ultimate experience when visiting our properties all while offering an exceptional customer service experience. I also assist in guest reserving tee times at the Torrey pines golf course our resort shares with the city.

PBX Operator

Evans Hotels - San Diego, CA

May 2022 to September 2022

First point of contact when contacting resorts, call center, customer service, providing information for guest, transferring calls to the correct departments, directing guest to the right places, informing guest of any information necessary

Cashier

Circle K - San Diego, CA

December 2021 to March 2022

worked overnight shifts to maintain a store. sales through gas and purchases. Money management, cash handling. Stocking store items and making coffee hourly. Customer Service Experience

Accel Robotics Retail - San Diego, CA

January 2021 to November 2021

assisting residence in shopping for groceries and home items as needed. fulfilling orders for neighbor hood customers as well. delivery experience, fast pace. customer service and maintaining the use of our fully app used store.

Dispatcher/Office Assistant

Bald Eagle Security - San Diego, CA

November 2019 to June 2020

Dispatching guards to their stations, providing security to incident reports, tow dispatch, office work, customer service, phone etiquette

Education

some college in medical administration

EVEREST College - Newport News, VA

June 2007 to February 2008

Skills

• Coffee Experience

• Upselling

• Guest Services

• POS

• Cash Handling

• Serving Experience

• Multi-line Phone Systems

• Phone Etiquette

• Microsoft Office

• Cleaning Experience

• Front Desk

Assessments

Customer focus & orientation — Proficient

March 2023

Responding to customer situations with sensitivity Full results: Proficient

Customer service — Proficient

March 2023

Identifying and resolving common customer issues

Full results: Proficient

Call center customer service — Proficient

March 2023

Demonstrating customer service skills in a call center setting Full results: Proficient

Written communication — Proficient

March 2023

Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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