Service Representative Customer
Resume:
Nuvia Moreno
*** ******* ****** ********** ** ***07
adwmam@r.postjobfree.com
Objective
To obtain a position where I can use my experience and customer service skills to grow professionally as a performer and a leader. A position that will allow me to use my knowledge to assist both internal and external customers.
Experience
Applied Communications Group, Inc. from 07/2017-Present
Account Payable, Accounts Receivable, working with Local Union rules
TopNotch Auto Sales
Biller/ Funding Analyst from 03/2015-07/2017
getting all documents ready to sign with customers such, contracts warranties insurance for all documents pretending the purchase activating license plates, packing contracts and mail it to finance companies and banks, funding deals contacting finance companies to obtain the funding funds, answering phones helping with customer’s needs.
Dovenmuehle Mortgage Inc, Customer Service May 2012- 2015
As Customer service representative helping English and Spanish speaker customers assisting with Mortgage questions such, Escrow, payments, insurance, taxes and all other Mortgage inquiries.
JP Morgan Chase Fraud Analyst August 2008- May 2012
handled a high volume of incoming calls up to 85 calls per day, assisting our English and Spanish speaker customers in our regular inbound line and our FEVA escalation line. As a part of the FEVA team I assist our customers with escalated issues that need more problem-solving skills and more fraud knowledge than our standard IB call. AS part of the bilingual team I use my skills to translate for our internal departments, such as RPU,FPO, Recovery Investigations and Applications Incomplete. I'm cross trained to assist business card accounts. I coached new hires from training all the way to the end of their 90 day transition period to assist them in achieving the performance they are required to maintain. I have reviewed policies and procedures to assist our department in moving towards a customer centric environment and submitted changes to some of our documents that have been published.
Car outlet Accountant-Receptionist July 2007- June 2008
Biller position in charge to fill out and sign all necessary paperwork for each sale explained to customers all the details if each document they sign as well explained warranties and financial questions. As a receptionist position in charge of the front desk answering phones assisting customers with all financial questions also interacting face to face with any questions.
Education and skills
High school diploma, Mexico 68 high school, ECC ESL and GED 2006
Windows, Excel, Word Microsoft. Fluent English and Spanish
Contact this candidate