Marjorie H. Reiter, MPH, FACHE

781-***-**** adwmaj@r.postjobfree.com

https://www.linkedin.com/in/marjoriereiter/

CAREER SUMMARY

Compassionate healthcare leader with extensive experience in operations including co-locations, single- and multisite. Model servant-leadership philosophy. Board certified in healthcare management. Began career in hospital-based ambulatory care, developed expertise in physician practice (primary and specialty) and telemedicine. Experience in for-profit, not-for-profit and government sectors. Results-oriented with an eye on KPIs and the ability to envision strategic outcomes along with how the pieces interlock. Strong orientation as mentor/coach and in leadership development. Work with multiple EHRs.

EDUCATION

MPH Boston University School of Public Health; Boston, Massachusetts

BA Brandeis University; Waltham, Massachusetts

Certificate University of Massachusetts, Boston; Boston, Massachusetts

PROFESSIONAL EXPERIENCE/ACHIEVEMENTS

1998-Present Managing Partner

DIY601 Consulting (Allentown, Pennsylvania)

Lead complex projects including medical practice management, meeting financial targets, designing curricula to meet educational goals, construction projects, grants, coach/mentor

Provide interim healthcare leadership in correctional and provider practice settings

Directed multiple primary and specialty care practices (e.g., cardiology, gastroenterology and obstetrics-gynecology); opened perinatology and reproductive endocrinology practices

Perform financial audits reporting to Board with recovered revenue

Develop annual maintenance & operations ($307 million) and capital ($9.5 million) budgets with Chandler Unified School District leadership, present to Governing Board for approval for 47 schools/46,000 students

Coordinate medical student and resident/fellow rotations, medical staff credentialing

Advise high schools on various projects including A+ certification, student recognition; member of Site Councils

Perform and present financial impact analysis of various commercial payer contracts

Introduce telehealth to individuals and organizations interested in entering the field

Edit and prepare documents for publication, coaching for oral presentation

Coach and mentor staff, graduate students

2022 Health Services Administrator (Interim)

Wellpath/Essex County Sheriff’s Department (Middleton, Massachusetts)

Responsible for all aspects of healthcare (medical, behavioral, MAT) at county correctional facility with average daily population of 1200 between 3 sites. Led and evaluated the healthcare delivery program in accordance with State and Local Regulations; ensured medical, dental, and mental health program activities are based upon goals, objectives, aims, and policies and procedures of the company and the facility; compliant with ACA, NCCHC and State accreditation and regulatory standards. Collaborated with Sheriff and Superintendent and staff to meet all healthcare goals.

2021-2022 Practice Director of Rheumatology

Lehigh Valley Health Network (Allentown, Pennsylvania)

Oversaw operations and provided leadership, worked with colleagues by providing supervision and direction around practice operations. Ensured patient access, financial performance, efficient operations, effective growth, colleague development, and optimal patient experience. Developed leadership competencies of direct reports with supervisory responsibilities. Played a significant role on the team to implement changes to meet organizational, operational, and patient-centered goals. Utilized EPIC EHR extensively to ensure efficient operation as well as financial viability.

NRC Dashboard rating of 98% patient satisfaction

Supervised 12 providers over 6 geographic sites over 50-mile radius

Coordinated 2-year Fellow training program with University of Southern Florida

Utilized EPIC EHR for all patient care and reporting functions

Project manager for construction program to unify Rheumatology operations and patient care, convert ambulatory clinic practice to hospital outpatient department

2020-2021 Director of Physician Practice Services (Chief Clinics Officer)

Western Arizona Regional Medical Center (Bullhead City, Arizona)

At 138-bed rural hospital system, led administrative and clinical services for multiple physician practices (primary and specialty). Managed provider, clinical and support staff to ensure quality patient care. Relied on extensive experience and judgment to plan and accomplish goals. Utilized Athena EHR for all aspects of practices, clinical and financial. Reported to WARMC CEO and Regional Director of Physician Practice Services for Community Health Services (Franklin, TN).

Managed and coordinated administrative, clinical and financial services for eleven primary and specialty care physician practices and walk-in clinics

Negotiated and interpreted provider employment contracts, oversaw payor enrollment

Implemented and enhanced telehealth services

Established work procedures and standards to improve efficiency and effectiveness

Led successful State Licensure Surveys, standardized policies and procedures across all clinics including COVID-19 guidelines and practices

Implemented PPS Governing Board

Led strategic planning process for PPS and represented PPS in WARMC strategic planning

Supervised provider, clinical and administrative staff to ensure quality patient care. Relied on extensive experience and judgment to plan and accomplish goals – 40 direct, 50 indirect reports

Overall Press-Ganey 2020 satisfaction score for providers and employees 4.01 with 80% participation rate

2017-2020 Regional Vice President of Operations

Community Provider of Enrichment Services (Tucson, Arizona)

Led largest division in statewide company operating approximately 80 group homes for the intellectually and developmentally disabled. Reporting to the CEO, worked with executive team to drive Person-Centered Culture through entire organization. Ensured all services and supports designed, implemented and operationalized using person-centered, transparent and outcomes-based solutions. Established short- and long-range plans, responsible for attaining profit targets and year-end goals. As change agent, personally involved with participants, families, staff members, State and other stakeholders.

Reduced division’s overtime by one-third over six months from 8% to 5%

Turned division around from loss leader to profitable – reduced salaries by $500,000 in three months, reduced supplies costs, closed two unprofitable programs and combined others, expanded southeastern Arizona market; expected annual revenue of $30M with 6% swing in profit margin (+4% vs budget projection of -2%)

Designed and implemented complete division reorganization in three months

Led regulatory compliance and safety initiatives with emphasis on medication control

Earned My25 Gold Award for the Tucson area exceeding nutritional goals for clients

Scope of responsibility included approximately 80 group homes and programs throughout Arizona, 5 direct reports with 800 indirect reports

Member, Board of Directors

2014-2016 Regional Director of Operations, Central/Southeast Arizona

Fresenius Kidney Care (Tempe, Arizona)

Responsible for daily operations of multiple geographically- and culturally-diverse dialysis centers (including working with San Carlos Apache Tribe) and all aspects of financial, regulatory, performance and customer care standards. Led 10 direct reports with 130 indirect reports, variance up to 20 direct reports with 250 indirect reports.

Consistently exceeded EBITDA monthly budget by 8.2% on monthly net revenue of $2M

Attained CMS 5 Star quality rating for dialysis clinics

National pilot sites: new dialysis clinic management model, electronic patient/staff scheduling and EMR software (ScheduleWise), new pharmaceutical (Mircera®) implementation

Worked to transition patients to Home Health Dialysis

Established training partnership with Maricopa Corporate College including curriculum development and paid externship for dialysis patient care technician students

Ensured compliance with JCAHO/DNV, AZDHS, CMS, HIPAA, OSHA and other regulatory agency requirements; led condition-free surveys

Operated in top 10% of company quality ratings for two consecutive years

2014 Program Coordinator (Consultant), Cover Young Arizonans

Arizona Alliance for Community Health Centers (Phoenix, Arizona)

Under time-limited federal grant funding, responsible for project coordination to enroll target demographic (18-35 years old) in Affordable Care Act’s Healthcare Marketplace.

Exceeded state enrollment target set by HHS by 20%

Recruited, hired and trained team for community enrollment/education events

Developed community partnerships, educational and marketing materials (Internet, print, radio)

Served on task force reporting directly to then-Vice President Joseph R. Biden, Jr.

2005-2013 Maricopa Integrated Health System (Valleywise Health) (Phoenix, Arizona)

2010-2013 Health Center Administrator, South Central Family Health Center

Responsible for daily operations of FQHC look-alike providing primary care to urban un- and underserved populations. Ensured regulatory compliance. Supervised staff of 35 FTEs. Part of academic medical system providing attending and resident clinic sessions.

Medical practice model included internal medicine, pediatrics, family practice, dental, lab, obstetrics/gynecology, pharmacy and Family Learning Center (First Things First grant funding)

Awarded NCQA Level 3 Patient Centered Medical Home certification

Led pilot for medical service co-location in outpatient behavioral health facility

Attained OSHA VPP Star status; led successful JCAHO and DNV surveys

Attained Tier 1 Morehead Employee Satisfaction rating (2011 and 2012)

Responsible for administering grants, providing community outreach, provider relationships

2005-2010 Practice Manager, Specialty Clinics

At 400 bed public teaching hospital system, responsible for daily operations of multiple specialty clinics. Directed Telemedicine Program. Mentored staff, performed financial analysis, provided leadership, innovation, ensured regulatory compliance. Oversaw 12 direct reports and staff of 70 FTEs with annual revenue of $12.5M over expenses of $2.2M. Member of EPIC implementation team.

Clinics included Surgery, Orthopedics, Cardiology & Cardiac Rehab, Diabetes Education, Breast Center, Obstetrics & Gynecology with Antepartum Testing, ENT, Discharge Center. Also covered Internal Medicine and Medical Subspecialty, Pediatrics, Dialysis, Eye, Dental.

Revised complete ambulatory chargemaster, patient scheduling templates

Served on implementation team and supervised teams for system-wide electronic medical record (EPIC) at MIHS and joint implementation team for Honor Health System

Member of Joint Security Task Force and Disaster Response Team for SuperBowl XLII

2003-2005 Project Manager, Telemedicine/Construction

Maricopa County Correctional Health Services (Phoenix, Arizona)

Implemented Telemedicine program with Arizona Telemedicine Network and Maricopa County Sheriff’s Office to bring telemedicine services to inmates; administered federal grants. Directed construction of new healthcare facilities in three new county jail facilities (juvenile and adult) of fourth largest jail system in US with daily average census of 10,000 inmates.

Implemented Maricopa County Correctional Health Services’ Telemedicine Program supported by federal grants from the Office for the Advancement of Telehealth (HRSA/HHS) resulting in annual 20% savings in operating costs. Presented data at several national and international conferences

Trained Sheriff’s Office deputies in operation of equipment and patient assessment protocols in conjunction with clinical staff, designed and taught continuing education

Designed equipment and supplies template for all clinics, managed bid and award process, supervised inmate crews

2002-2003 Managed Care Manager, Central Managed Care Team

St. Luke’s Medical Center (Phoenix, Arizona)

Directed Managed Care team for IASIS acute care and behavioral health facilities. Monitored performance to meet corporate collections goals for third party payers. Worked with PCON and HBOC McKesson systems. Interpreted commercial payer contracts and ensured compliance; third party payer liaison. Ensured no interruption of workflows when department eliminated.

*Additional operational leadership and practice management positions including Cardiology, Obs-Gyn.

CERTIFICATIONS

Fellow, ACHE expires 12/2024

Level 1 Fingerprint Clearance (AZ and PA) expires 02/2024

CPR expires 04/2024

FEMA-100, 200, 700, 800

COVID-19 vaccinations and boosters completed 2 vaccines, 3 boosters

PROFESSIONAL AFFILIATIONS, HONORS, PUBLICATIONS

PROFESSIONAL AFFILIATIONS

Program Review Committee (Arizona Department of Economic Security) (2019-present)

Review, recommend changes in and approve Behavioral Treatment Plans for District Central of the Arizona Division of Developmental Disabilities

Arizona Telemedicine Council – committee of the Arizona State Legislature (2008-present)

Created by the Joint Legislative Budget Committee of the Arizona State Legislature, it has oversight for the Arizona Telemedicine Program and the development of its telecommunications network.

American Telemedicine Association

Founding Member, Institutional Council

American College of Healthcare Executives (ACHE)

Regent for State of Arizona

“New Leaders’ Boot Camp” faculty and mentor

Counselors Committee

Personal Services Committee: National Chair x 2 terms

ACHE of Eastern Pennsylvania – board member, Early Career Network/MHA student mentor

Arizona Healthcare Executives (AZ chapter of ACHE)

oPresident (2004-2008, 2020) - Initiated and completed formal affiliation with ACHE, Founding Chapter President, Director for Diversity & Inclusion

Arizona Association of Providers for People with Developmental Disabilities (AAPPD)

State Board Member representing CPES

Member, Healthcare Administration Program Advisory Board, South University (2013-present)

Member, School of Health Sciences Advisory Board, Purdue University Global (2011-present)

Member, New England Journal of Medicine Catalyst Insights Council

Mentor, University of Scranton (PA) MHA degree program

Community volunteer activities include The Phoenix Symphony Chorus, Masterwork Chorus (NJ), Chandler & Hamilton High Schools (AZ) Principal’s Advisory Councils, American Heart Association, Chandler (AZ) Unified School District Budget Committee (Chair)

HONORS

Distinguished Service Award, American College of Healthcare Executives

Regent’s Service Award, American College of Healthcare Executives

Volunteer of the Year, Chandler Unified School District

Leadership Volunteer, American Heart Association

Service Appreciation as Board Officer, The Phoenix Symphony Chorus

Member, several university under- and graduate healthcare program advisory boards

PRESENTATIONS

Arizona Healthcare Executives Education Session; Tucson, Arizona: Panel Discussion on “Future Directions in Healthcare” (Eller College of Business, University of Arizona) moderator (October 2, 2019)

Arizona Healthcare Executives Education Session; Tucson, Arizona: Panel Discussion on “Social Determinants of Health” (Eller College of Business, University of Arizona) moderator (March 28, 2019)

Arizona Healthcare Executives Education Session; Tempe, Arizona: Panel Discussion on “Healthcare for the Un- and Underserved Populations” moderator (May 7, 2013)

American College of Healthcare Executives 2013 Congress on Healthcare Leadership/New Leaders Boot Camp, Chicago, Illinois: “Leadership” panelist (March 10, 2013)

Department of Internal Medicine Grand Rounds, Maricopa Integrated Health System, Phoenix, Arizona: “Telemedicine at MIHS” (September 18, 2008)

American Telemedicine Association’s 10th Annual Meeting (Long Course on Corrections Telemedicine), Denver, Colorado: “Telemedicine at Sheriff’s Remote Booking Stations and Jail: Past, Present and Future Plans” (April 17, 2005)

Office for the Advancement of Telehealth’s 10th Annual Conference, Washington, DC: “Evaluating Arrestees via Telemedicine at Remote Sheriff’s Booking Stations” (January 31, 2005)

POSTERS

American Telemedicine Association’s 14th Annual International Meeting & Exposition, Las Vegas, Nevada: “Arizona Burn Disaster Program” (April 27, 2009)

American College of Healthcare Executives, 2009 Congress on Healthcare Leadership, Chicago, Illinois: “Cost Savings Accrued Through Treating Inmates Via Telemedicine” (March 24, 2009)

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