Customer Service Office Manager

Sarah Sienkowski

*** ******** *****, **********, ** 60446 630-***-**** adwma7@r.postjobfree.com Profile

Friendly and engaging team player and leader able to inspire staff to perform their best. Detail oriented and experienced office manager passionate about quality electrical testing customer service. A multi- tasker who excels at staff training and recruiting with a track record of inspiring great customer service and customer satisfaction. Natural problem solver. Experience

OWNER/PRESIDENT FOREFRONT ELECTRICAL TESTING CO JULY 2020 - PRESENT

· Responsible for all financial activities including accounting, monthly reporting, payroll, and cash forecasting.

· Contract review, purchasing, receivables management.

· Successful in obtaining a SBA Loan for working capital and equipment within first six months of operation.

· Responsible for oversight of field operations, scheduling, estimating, man power, union reporting, financials and sales.

VICE PRESIDENT DUDE ELECTRICAL TESTING CO FEB 2018 – OCTOBER 2020

· Supervised employees performing financial reporting, accounting, billing, collections and payroll.

· Monitored the performance of accounting and other administrative staff as well as assisted President with special projects.

· Prepared or directed the preparation of monthly financial statements including balance sheets, income statements and statement of cash flows.

· Prepared financial information so that outside accountants could complete tax returns.

· Developed and maintained relationships with banking, insurance and non-organizational accounting personnel to facilitate financial activities.

· Developed internal control policies, guidelines and procedures for cash and credit management and accounting.

· A sounding board for upper management on short and long term financial objectives, policies, and actions.

BUSINESS DEVELOPMENT MANAGER DUDE ELECTRICAL TESTING CO AUGUST 2015 – FEBRUARY 2018

· Reviewed financial statements to measure productivity and determined areas needing cost reduction and program improvement.

· Manage administrative and field staff, preparing work schedules and assigning specific duties.

· Determined staffing requirements, interviewed, hired and trained new employees.

· Confer with customers by telephone or email to provide information about services, schedule work, update project calendars and assist PM in meeting energization dates.

· Contact customers to assist sales team with scope of work and project schedule. Page 2

· Resolved customer service issues regarding billing or service complaints by investigating issue and helping to come to a resolution that was suitable for both companies. OFFICE MANAGER DUDE ELECTRICAL TESTING CO AUGUST 2010 – AUGUST 2015

· Reviewed union and administrative time sheets, work orders, wage computation, including union reporting and benefits.

· Onboard of new employees and entering employee information into payroll system.

· Verified attendance, hours worked, and pay adjustments and post job costs to Sage 100 contractor payroll module.

· Processed and issue employee paychecks, W-2’s and employment verifications.

· Provided information to employees and managers regarding all HR issues or changes.

· Point of contact for any questions with Sage 100 Contractor accounting system.

· Prepared monthly billing report, invoices, account statements, and other financial statements according to established procedures.

· Reconciled bank and credit card transactions.

· Prepared purchase orders and expense reports

· Monitored status of loans and accounts to ensure payments are up to date and company credit stay in tact.

Education

ASSOCIATES IN APPLIED SCIENCE – BUSINESS ADMINISTRATION JUNE 2007 NORTHWESTERN BUSINESS COLLEGE, NAPERVILLE, ILLINOIS Skills & Abilities

· Accounting & Budgeting

· Problem Solving

· Self Motivated

· Excellent interpersonal and communication

skills

· Poised under pressure

Activities and Interests

Spending time with my children, reading, movies and cooking.

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