Medical Interpreter Assistant Physical

BIANCA PRECIADO MEDINA

South Lake Tahoe, CA *****

530-***-**** - adwma6@r.postjobfree.com

PROFESSIONAL SUMMARY

** ***** ** ************** ******** duties both in inpatient and outpatient settings. 8 Years of professional bilingual medical interpreter experience. Currently seeking a career development position to utilize experience and knowledge in the medical field. Bilingual Administrative Clerk with advanced-level fluent Spanish skills. Offering over 10years of experience in providing administrative assistance. Adept with handling medical records, insurance and birth certificate processes. Hardworking, organized and committed to achieving excellence in all tasks. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level data entry position. Ready to help team achieve company goals.

ACCOMPLISHMENTS

Used Microsoft Excel to develop inventory tracking spreadsheets. Documented and resolved Subpoenas process which led to accurate and efficient results.

Created a new job proposal and got it approved.

SKILLS

Microsoft Office Typing Microsoft

PowerPoint Customer Service

Telephone Filing Inventory Medical

Terminology

Receptionist

Filing System Organization

Efficiency Improvement

Patient Education

Managing Unit Operations

Outpatient Procedures

Medical Histories and Vital Statistics

Coordinating Unit Activities

Call Transfers

Compliance Advisory

Invoice Statements

Computer Proficiency

Insurance Authorizations

Records Management

Appointment Scheduling

Progress Monitoring

Safety Protocols

Patient Health Information Access

Workflow Coordination

CPT Coding

Business Correspondence

Administrative Duties

Order Purchasing

WORK HISTORY

04/2016 to Current Birth Certificate Clerk

El Dorado County Vital Records – South Lake Tahoe, CA El Dorado County Vital Statistic Records

Stayed up-to-date on California/ El Dorado county laws and licensing requirements to complete accurate and efficient reviews. Followed established policies and procedures to maintain compliance with regulations.

Provided excellent customer care by responding to inquiries and requests for county information.

Collaborated with several interdisciplinary departments to coordinate the care of inpatient.

Maintained security and confidentiality of all protected health information in accordance with HIPAA, county, local, state and other federal laws Communicated tactfully and effectively interacted with patients, family members, and team members to provide coordination of care and proper resources

Received and directed patient, family members and providers within the hospital to matters needing their attention or actions Maintained effective communication to provide guidance, instruction, and orientation to staff members in local, state, federal and hospital administrative policies, procedures and regulations

Ability to input State and County regulations for OB unit Trained incoming staff and student trainees on becoming a certified Birth Registrar

Responsible for end of month audits for the state and El Dorado County Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.

Issued public notification of official activities or meetings. Organized all surrogacy and adoption cases.

Generated reports from database systems to track records. Sorted all paperwork and documents alphabetically and according to dates and significance.

07/2014 to

04/2016

Occupational Health Administrative Assistant

Barton Memorial Hospital – South Lake Tahoe, CA

Ensure that the First Report of Injury and Disability information is timely placed in our systems

Assists the Director of Occupational Health in carrying out Barton Health, economic and moral responsibilities for complete workers compensation and accident reporting program

Assists Barton Health in complying with OSHA mandated programs and OSHA 300 recordkeeping requirements

Maintains strict confidentiality of employee records, accident reports and workers compensation benefits

Assistant physical assessment findings

Supports Workers Compensation Case Management Program; OSHA work logs Maintains paperwork medical documentation for chart review; obtains medical authorizations; maintains employee medical records Located, checked in, and pulled medical records for patient appointments and incomplete charts.

Registered new patients in electronic medical records prior to appointment scheduling.

Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Organized paperwork such as charts and reports for office and patient needs. Coordinates Immunization Program; administers vaccines Enters MA physical assessments into the employee medical records and PDS system

09/2018 to Current Labor and Delivery Unit Coordinator Barton Memorial Hospital – South Lake Tahoe, CA

Helped troubleshoot equipment failures such as call system, portable phones, WOWs and other unit devices.

Identified and coordinated medical, mental health, education and substance abuse intervention and support services for clients. Transcribed physician orders accurately and alerted nurses to new orders, single orders and stat medications.

Supervised unit and staff by overseeing clinical services, serving meals, observing medication administration and scheduling outings. Assembled and maintained patient medical records and other documents related to patient care.

Led and directed staff to encourage internal and external customer service through positive interactions within facility and community. Achieved appropriate patient flow by admitting, transferring and discharging patients in computer system and notifying appropriate personnel of patient status verbally and through signage.

Coordinated non-clinical and ancillary services of assigned patient care units. Assisted in ordering and serving patient meals, transporting patients and performing indirect patient care duties at competent level and according to needs of patient population served.

Assisted with processing patient admissions, transfers and discharges. Conducted performance reviews by observing staff on units and providing ongoing formal and informal feedback, direction and assistance. Monitored office supply inventory, analyzing usage patterns and requisitioning supplies and equipment as well as maintenance repair services. Scheduled patient testing, delivered specimens to lab, received STAT lab results and posted in patient record for access by physicians. Received physicians and visitors on unit, identifying, acknowledging and responding to patient, physician and staff needs to meet operational and care needs of parties.

Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.

Input complete and accurate patient record and identity of physician of record on computer and patient chart to facilitate appropriate routing of patient information to correct physician.

Collaborated, communicated and engaged with family and support system to support client healing process.

Identified and facilitated resolution of unit operational problems independently, collaborating with manager to resolve complex problems. Coordinated and maintained referral sources related to admissions, discharges and follow up services to sustain daily census requirements. 04/2016 to

09/2018

Health Information Specialist

Barton Memorial Hospital – South Lake Tahoe, CA

Advised staff and patients regarding special procedures pertaining to laboratory, radiology and other necessary ancillary support services for patient care Verified accuracy of patient information in medical records. Participated in committees to discuss electronic health records and methods to improve overall workflows.

Reviewed recordkeeping procedures for patients and doctors. Oversaw insurance cost reporting.

Directed and assisted pulling and procurement of medical files according to established procedures.

Monitored legal and financial statuses of various offices. Maintained relationships with medical providers, suppliers and reporters. Transcribed and entered patient medical information into electronic medical records systems.

Maintained accuracy, completeness, and security for medical records and health information.

Conducted education and training activities for physicians, nursing staff and administrative personnel.

Assisted in training new staff on medical record processing and filing procedures. Researched and resolved medical record discrepancies. Reviewed medical records for completeness and filed records in alphabetic and numeric order.

Developed appropriate and accurate written and oral responses to communicate scientific and health information to public.

Input data into computer programs and filing systems. Implemented new coding and billing procedures that helped alleviate number of denied claims from insurance carriers.

Accurately inputted and captured correct patient demographics and insurance data within computer programs

Examined and maintained electronic and physical medical records for verification of transcribed orders and enter orders into computer programs provider ordered labs, imaging, and diagnostic tests

Collaborated with several interdisciplinary departments in order to provide a seamless transition of discharge to home, nursing home or change in the level of care

Interviewed patients to complete case histories, intake forms, and insurance documentation

Reviewed, researched, resolved and responded to inquiries that are received via telephone, email or written correspondence

Maintained adherence to release-of-information protocols and con dextrality guidelines

Answered phones in order to assist patients and staff with questions about their records and patient portal

Released information to persons and agencies according to regulations Process requests for patient records within state and federal HIPPA guidelines and clinic policies

Adeptly managed a multi-line phone system and pleasantly greeted all patients Assisted in the maintenance of medical charts and the electronic medical record Requested, prepared, and repaired medical records as needed by the insurance company to support the medical claim

Effectively communicated with insurance companies, both verbally and in writing, to efficiently process and verify the status of patient claims Met and maintained the department's productivity and quality assurance expectations

Returned invalid authorizations and requests to the requester Released patients medical upon records request according to regulations and guidelines

Provided friendly and prompt customer service to both practitioners and patients daily

Completes any certification program and continuing education that may be required by state law to accurately perform the duties of the birth certificate clerk and works under the guidelines and process as need by the state of California

Interacts with the parents to collect and document the birth information, delivering the appropriate forms to them and providing guidance in the completion of the forms

Reviews patient medical records and other resources, as needed, to obtain required birth information

Works with the parents to complete the Acknowledgment of Paternity form, which can require patience, diplomacy and sensitivity if there is conflict regarding parental responsibility

Enters birth certificate information into appropriate computer software programs and transmits data in a timely manner as required by state law. Followed up with medical staff regarding missing information in patient records. 04/2012 to

06/2014

Property and Casualty Insurance Agent

State Farm Insurance By Erik Watada – Stateline, NV Evaluated competitors' products and services to gain competitive advantage. Customized existing insurance programs to suit individual client needs by analyzing specific requirements.

Researched and identified potential new markets.

Conducted research and identified market trends to develop better strategies for sales.

Monitored customer feedback and identified areas of improvement. Sold auto, home, insurance to individuals and affinity groups within assigned territory using consultative selling techniques.

Calculated premiums and established payment methods for sales. Analyzed risk factors to recommend appropriate coverage levels. Met with prospective clients to discuss insurance needs and provide solutions. Identified and solicited sales prospects in agency databases. Analyzed customer needs to provide customized insurance solutions. Registered customer information on database to enable tracking history and maintain accurate records.

Developed comprehensive marketing plans to promote insurance products to potential clients.

Developed sales strategies to increase sales of insurance policies. Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.

Educated clients on insurance policies and procedures. Met with customers to provide information about available products and policies.

Attended industry conferences to stay informed of latest products and trends. EDUCATION

03/2023 Basic Life Support CPR Certification: Healthcare Barton Health University - South Lake Tahoe

01/2018 Certificate of Certified Medical Interpreters: Bilingual Education Barton Memorial Hospital - South Lake Tahoe

Certified Medical Interpreter

12/2016 Medical Terminology Certification: Health Administration Lake Tahoe Community College - South Lake Tahoe, CA 03/2013 Licensed Property And Casualty Specialist: Insurance Property And Casualty - State Farm Insurance

CERTIFICATIONS

Certified Medical Interpreter

Certified Health Information Specialist

Certified BLS CPR

Licensed Property and Casualty Specialist

ADDITIONAL INFORMATION

I am a single individual hungry to explore new things. I am currently seeking a fresh new start for a career development growth. With my knowledge and experience I feel like I am ready to experience new fields.

LANGUAGES

Spanish

Native or Bilingual

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