Michelle J. Yatsko

*** *********** ***** ****** ****, WV 25413

Telephone: 540-***-****

Email: adwm9o@r.postjobfree.com

Objective

I’m seeking full time employment as an Administrative Services or Office Manager. I re-entered the work force when my children were old enough to attend school full time. I possess years of experience with increasing responsibilities. I am a fast learner, well organized and an innovative problem solver.

Employment History

09/2021 to 02/2023 Project Coordinator/Customer Service Hall Mechanical Front Royal,Virginia

Project Coordinator

Scheduled repair appointments for service calls, all county inspections that were needed. Created all necessary paperwork needed to make the files for all new clients.(Billing Sheets,Labor sheets,contracts,etc.)

Set up any warranty appointments needed for new and existing customers. Kept customer service log and warranty log up to date. Ordered any necessary gravel that was needed.

Conversed with Superintentendants for any and all questions related to any orders they placed and or received.

04/2020 to 07/2021 Customer Service/Accounts Receivable. BioGreen Sterling,Virginia.

Customer Service/Accounts Receivable

Established connections to customers by answering phone calls to schedule all their necessary appointments for all services needed including: Lawn care services and sprinkler maintenance. Answered questions related to services and customer accounts. Set up all paperwork/digitalized paperwork for all contracts for new accounts. 1

Daily account updates with payments.

Weekly billing

06/2009 to 02/2020 General Manager: Automotive and Personnel Services. MM Motorcars (Moyer Motor Cars): Front Royal, Virginia. Automotive Service Manager

Established and maintained professional relationships among outside contractors and corporate personnel as well as domestic and international clients. Monitored service and repair estimates from customer approval to completion and payment. Assigned work orders to best qualified technicians, coordinated project completion plans and kept them on track to completion.

Assigned as Contract Officer to supervise firm selected to perform renovations to 22,000 square foot corporate warehouse.

Established transportation bid competitions among domestic and international corporations for shipping purchased products to point of destination. Kept close professional ties with local DMV offices to obtain licensing documents. Prepared, issued and recorded shipping and cargo receipts. Stored and maintained automotive service records, including, sales, repair, transportation, purchase, contractor services, work receipts, and all documentation necessary for tax purposes. Completed and maintained required government and mandated corporate reports. Performed numerous business functions including customer inquiries, information requests, invoicing and stock control.

Served as sales person as directed when potential buyers asked for background and history of specific luxury vehicles.

Managed service department budget, as well as profit and expenditure summary. Briefed company senior managers as required.

Personnel Services Manager

Advertised for employees through public media, VEC and local employment agencies. 2

Interviewed potential employees and recommended best qualified applicants to senior managers.

Offered positions to chosen personnel and supervised corporate welcome aboard. Prepared required government and corporate documents to establish new hires in the personnel and payroll/social security systems.

Provided employee assistance and counselling as required. Managed personnel work, holiday and vacation schedules. Ordered tools and materials to facilitate work production. Office Manager

Served as first point of contact for domestic and international clients. Ensured office and workspaces kept clean and safe. Maintained personnel and production records.

Developed budgets and kept tax records.

Collected deposits and payments.

Supervised employee payroll and payment of bills.

Managed projects as assigned to include training sessions and advertising campaigns. Created, established and documented workplace services procedures. Used MS Office Professional Suite (Word, Excel, Power Point, Outlook, Publisher & Access), selected Adobe products, Quick Books and Super Fed, to complete and electronically store corporate records.

09/2007 to 06/2009 Office Manager. Unlimited Auto Body & Collision, Marshall, Virginia.

Provided initial point of contact for the public, including clients. Answered telephone inquiries.

Interfaced with insurance agents and adjusters.

3

Collected past due invoices.

Reviewed and certified repair estimated correctly prepared. Managed accounts payable file.

Determined sales tax for payable invoices.

Reviewed insurance estimates for accuracy.

Maintained office files including tax materials, personnel records and service records. Ordered supplies, materials and tools as directed. Kept office and work spaces safe and clean.

Skills

Professional, competent and pleasant. Courteous to employees and clients alike. Easy to work with and detail-oriented.

Working knowledge of MS Office Professional Suite as well as selected Adobe products and Quick Books. Computer literate and quick to learn unfamiliar programs. Knowledgeable in general office policies and procedures. Always kept assigned workspaces clean and comfortable as well as safe. Education

06/1994 Oakton High School Oakton, Virginia High School Diploma 4

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