Scheduling Specialist Coordinator
Resume:
Brenda Hathcock
Amory, MS
*************@*****.***
Work Experience
Scheduling Coordinator
Hope Community Resources, Inc. - Anchorage, AK
October 2021 to Present
• Coordinates part-time placement schedules to maximize the greatest amount of benefit eligible positions within the agency. This includes ensuring optimal placement for on-call, On-Demand Support Specialists and staff seeking additional hours.
• Collaborates with HR and supervisors to identify personnel needs for recruitment and retention of staff. This included providing feedback and support in identifying targeted and specific staffing needs, participation in aspects of onboarding personnel to fulfill department requirements.
• Coordinates cross-training of staff in multiple environments, ensures appropriate skills are maintained and updated as appropriate in the scheduling system. Completes regular audit to ensure staff are assigned applicable skills for environments in which they are scheduled.
• Ensures appropriate services are provided by maximizing the use of available staffing resources, including ensuring coverage occurs for schedules across a seven day workweek.
• Coordinates with network supervisors to monitor and ensure that on-call and On-demand staff are are scheduled in environments in which they are currently trained, including home and support recipient specific trainings, and are in compliance with employment-related documents to work in their assigned environments.
• Assist the Scheduling Specialist and supervises in re-assignment of staff in the scheduling system due to natural fluctuations such as staff sick or vacation leave, emergency coverage needs, etc.
• Re-schedule staff and arranged for supplemental coverage as needed to ensure services are delivered as requested. Promptly notifies staff and supervisors of schedule changes or adjustments. Director of Community Supports Services
Hope Community Resources - Kodiak, AK
July 2018 to October 2021
• Lead and manage the activities of the regional network, including all administrative and support functions
• Supervise, develop, evaluate, counsel, and discipline staff through teaching, coaching and mentoring. Work through the Community Support Supervisors for direct support staff supervision and directly supervisors the Community Support Supervisors. Collaborate in all aspects of onboarding personnel to fulfill department requirements
• Ensure quality services are delivered, through staff and team meetings and reviewing of goals and objectives. Monitoring of progress through observation, notes, and data review
• Instruct staff in areas such as the application of specific procedures, behavior modification techniques, objective settings, behavior intervention, data-based systems, and assessments
• Ensure compliance with all applicable Medicaid standards, regulations and guidelines, grants, and licensing. Ensure that Agency Standard Operating Procedures are observed consistently by staff through training, in-services and specific directions. Recommend revised and/or new Standard Operating Procedures as necessary.
• Prepare network budget, monitors all monthly expenditures, approves purchase requests, and exercises cost control. Assist in managing and allocating local grants Home Alliance Coordinator
Hope Community Resources - Kodiak, AK
August 2012 to July 2018
• Provide overall leadership and management of the Assisted Living Home.
• Supervise, develop, evaluate, counsel, and discipline staff through teaching, coaching and mentoring. Collaborate in all aspects of onboarding personnel to fulfill department requirements.
• Operates the home within the Agency's, and each support recipient's budgetary guidelines, including responsibility for staff allocations in alignment with the agency's budget. Responsible for the home and support recipient's funds and monthly reports.
• Provide, or scheduled staff to provide, personal care and support services required each support recipient, including, but not limited to, activities of daily living and ensure community inclusion opportunities are provided.
• Monitor support recipients' health and ensure each support recipient follows medical orders and medication instructions, under the direction of the support recipient's physician and/or an agency nursing staff. Access emergency services as needed.
• Facilitate, coordinate, and/or participate in home, behavioral health, and other team meetings occurring during work days, as required. Provide training for staff in the home as assigned.
• Complete and process Agency documentation within required timeframes, including the timely submission of all maintenance requests, vehicle safety checklists and accident reports, monthly home reports, and incident reports. Regularly review and/or quality assure documentation to comply with Agency standards.
Special Education Teacher
Lowndes County School District - Caledonia, MS
2004 to 2012
• Confer with general education teachers regarding the educational, social, emotional and physical needs and objectives of each individual student.
• Plan, develop and implement individualized learning plan, using appropriate methods of learning delivery and instruction to meet the needs of each student in the Least Restrictive Environment. Modify and adapt conventional educational programs and curriculum to meet the needs of the students.
• Administer tests and evaluations, and analyze student performance. Review referral data, history and assessment data to develop appropriate goals and objectives
• Conduct group/individual reading, math, writing and science activities.
• Foster a classroom environment conducive to learning and promoting excellent student/teacher interaction. Instruct students on socially acceptable behaviors and personal development skills.
• Facilitate, coordinate, and/or participate in faculty and parent conferences and other team meetings occurring during the work day.
• Participate in annual trainings, conferences, and staff development
• Maintain accurate and complete records in compliance with school district regulations and legal requirements.
Education
Masters of Science in Educational Leadership
Mississippi State University - Starkville, MS
2008
Bachelor of Science in Special Education
Mississippi State University - Starkville, MS
2004
Skills
• Special Education
• Teaching
• Classroom Management
• Developmental Disabilities Experience
• Behavioral Health
• Autism Experience
• Driving
• Supervising experience
• Administrative experience
Assessments
Management & leadership skills: Planning & execution — Highly Proficient February 2021
Planning and managing resources to accomplish organizational goals Full results: Highly Proficient
HR: Compensation & benefits — Proficient
February 2021
Knowledge of compensation and benefits programs
Full results: Proficient
Recruiting — Proficient
February 2021
Managing the candidate sourcing and selection process Full results: Proficient
Verbal communication — Highly Proficient
February 2021
Speaking clearly, correctly, and concisely
Full results: Highly Proficient
Written communication — Proficient
February 2021
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Filing & organization — Highly Proficient
February 2021
Arranging and managing information or materials using a set of rules Full results: Highly Proficient
Supervisory skills: Motivating & assessing employees — Expert February 2021
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Expert
Project timeline management — Highly Proficient
February 2021
Prioritizing and allocating time to effectively achieve project deliverables Full results: Highly Proficient
Supervisory skills: Interpersonal skills — Highly Proficient February 2021
Fostering a collaborative environment and conducting difficult conversations Full results: Highly Proficient
Advanced attention to detail — Proficient
May 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Customer focus & orientation — Expert
May 2021
Responding to customer situations with sensitivity Full results: Expert
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