DORRIE A. KERZNER

East Williston, New York ***** 516-***-****

adwm8o@r.postjobfree.com www.linkedin.com/in/dorriekerzner

SUMMARY

A goal-oriented and accomplished healthcare business operations and sales manager with a demonstrated track record of achievement in key accounts, financial management, brand management, business communications, and development. Utilizes strong interpersonal and communications skills to mentor team members and liaise with associates and clients. A focused and ambitious top performer who is skilled at identifying opportunities to address customer needs and exceed performance targets for an organization.

Market Strategy ● Data Analytics ● Customer Service ● Workplace Implementations

EXPERIENCE

TRANSUNION LLC, New York, New York

Senior Advisor, 2003-2020

Drove successful engagements in healthcare finance with prestigious clients who received revenue assurance services. Served as strong subject matter expert to act as consultant on occasion. Built effective communication strategy for customer from kickoff and launch through customer life cycle. Guaranteed product adaptation and return on investment was recognized by the customer. Performed duties as lead point of contact for customers. Spearheaded operational excellence from leadership in providing project deliverables. Ensured accuracy of results, monitored productivity, implemented enhancements, identified and developed new business opportunities, and met financial goals.

Developed customization of statistical reports and analyzed data and trends to drive actions at customer.

Forecasted revenue and tracked key account metrics.

Supported solutions and innovative ideas to meet clients’ needs.

Monitored federal and state regulatory and reimbursement changes, and ensured both internal employees and clients aware.

Brought in over 50% more revenue by developing queries to identify previously unknown revenue opportunities, with these queries unsurpassed in success and quality by all competitors.

Increased revenue by client 25% by selling additional products.

Reengaged problem clients, successfully transitioning from non-revenue producers to revenue producers.

Performed instrumental role in helping clients obtain government waivers. Managed and brought in millions of dollars.

Implemented RTrac, a workbench program that tracks account from launch to invoice as main software used to this day, along with developer.

ADDITIONAL EXPERIENCE

MEDICAL ACCOUNT SERVICES, Wantagh, New York, Vice President, 1986-2003. Grew healthcare finance company from start into multimillion-dollar business with over 100 employees. Conducted sales and operations.

AFFILIATION

Healthcare Financial Management Association

TECHNICAL SKILLS

Knowledgeable in Patient Financial Account Systems: Access, Workbench, Eagle, Epic, MEDITECH, HBOC, Siemens and Pat Com.

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