T A M M Y B A K E R

**** ******** ** ********** ******** 41005 513-***-**** adwm84@r.postjobfree.com

C A R E E R O B J E C T I V E

Detail-oriented with 17+ years of work experience. Aiming to leverage a proven knowledge of retail sales, customer satisfaction, and food sanitation & safety skills to successfully fill the General Manager role at your company. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals. Currently looking to work remotely, I am self-motivated and dedicated to my job.

E D U C A T I O N

Strayer University

Global Campus

B.S. Business Management Administration with a focus on Hospitality and Tourism (Expected graduation, Jan 2022)

Extracurricular Activity: Dog Rescue groups, Homeless shelter volunteer.

W O R K E X P E R I E N C E

CitiBank

CSR August- 2020 to 2022

Citibank. Remote Customer Service Representative.

KY. Florence. Citibank Location -

4949 Houston Rd, Florence, KY 41042.

1-877-***-****.

Maintaining a positive, empathetic, and professional attitude toward customers at all times.

Responding promptly to customer inquiries.

Communicating with customers through various channels.

Acknowledging and resolving customer complaints.

Knowing our products inside and out so that you can answer questions.

Keeping records of customer interactions, transactions, comments, and complaints.

Communicating and coordinating with colleagues as necessary.

Ensure customer satisfaction and provide professional customer support.

CIRCLE K, ERLANGER, KY

General Manager, Feb 2017 – Nov 2017

Responsible for many tasks including, hiring staff, training, and retention.

Mentoring new employees and providing guidance to new hires.

Inventory,

Scheduling compliance with state and local laws.

Employee meetings

Competitive gasoline pricing,

Fuel inventories

Recommend locations for new facilities or oversee the remodeling or renovation of current facilities

Plan store layouts or design displays

TA TRAVEL CENTERS, FLORENCE, KY MIT Asst Manager, Jan 2015 – Feb 2017

Direct and coordinate activities departments concerned with the, pricing, sales, or merchandising.

Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

Plan and direct activities such as sales promotions, coordinating with other department heads as required.

Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.

Manage the movement of goods into and out of production facilities.

Develop or implement product-marketing strategies, including advertising campaigns or sales promotions.

Plan store layouts or design displays.

PET SUPPLIES PLUS, INDEPENDENCE, KY

General Manager, Nov 2013 – Jan 2015

Staffing: which included hiring new staff and providing sales training and animal care.

Merchandise products, oversee and execute inventory control,

Maintain and monitor high standards for customer service.

Create financial and maintain budgets to manage costs, and make sure that store sales goals are met or exceeded.

Animal care to ensure that all animals in their stores (including fish, reptiles, birds, and small mammals) are treated humanely and in accordance with local regulations and animal care guidelines.

Maintain and rotate stock to ensure the freshest pet supplies

Oversee that all the animals were accounted for weekly

Manage department supervisors to ensure the habitats were cleaned and maintained for the health of all the animals

FAMILY DOLLAR, COVINGTON, KY General Manager CTM, Sep 1999 – Oct 2014

Develop and maintain a schedule for employees and promotions centered on holiday sales and other cycles.

Seek ways to better promote the store, the product line and service within the store.

Maintain proper inventory levels, ensure stocking, implement purchasing plans and maintain contact with suppliers to ensure maximum efficiency in meeting sales goals.

Implement cross-training of employees and Assistant Managers to always maintain productivity.

Manage all controllable costs with a view to maintaining profitability.

Ensure the store always remains clean and presentable.

Hire and train as needed to ensure adequate personnel is on hand to provide outstanding customer service.

A D D I T I O N A L S K I L L S

Experienced Computer skills

Microsoft Office, PowerPoint

Payroll

P&L reports

Bank Reconciliations

Loss Prevention

Food Service

C R E D E N T I A L S A N D L I C E N S E S

Food and Safety Certification for Kentucky Ohio and Indiana

CTM Certified Training Manager

R E F E R E N C E S

References available upon request

Contact this candidate