Lisa A. Ramos-Smalls

339-***-**** ** Virginia Cr. Randolph, MA 02368 adwm7w@r.postjobfree.com

Education

Bridgewater State University, Bridgewater, MA May 1998 Bachelor of Science, Social Work - 3.86 GPA

Work Experience

Encompass Health, Braintree, MA March 2016- February 2020 Senior Case Manager

• Serves as a key member of the interdisciplinary team and actively manages and directs resource utilization to achieve the highest quality outcomes during a patient's rehabilitation experience.

• Coordinates and advocates for the patient during their hospitalization, from admission to post discharge. Manage patient information to effectively oversee health care delivery and facilitate interdisciplinary plan of care.

• Facilitate timely communication regarding the patient's care, establish and monitor the discharge plan implementation while identifying and addressing patient's psychosocial and support systems issues.

• Oversee the effective coordination of services and manages issues in the following main areas: admission and discharge, team conference and interdisciplinary plan of care communication, patient and family education, payor relations and total fiscal management.

• Perform ongoing utilization review and acts as a liaison to the payor while assuring that cost effective treatment is provided by the team. The case manager assures that regulations regarding patient's rights are fulfilled. Hessco Elder Services, Inc, Sharon, MA January 2015- March 2016 Intake and Assessment Supervisor

• Supervised the Information and Referral Unit and Intake and Assessment unit.

• Work towards providing in-home supports to elders who wish to remain living in their communities versus having to reside in a skilled nursing facility

• Collected and assessed information regarding elder’s needs and develop appropriate care plans and identify and address any gaps in support services.

• Participated in the development and dissemination of new program initiatives. Reviewed records for quality assurance, compliance and program-specific documentation standards. Maintain accurate statistics.

• Ensured that the Intake and Assessment social workers are working collaboratively with other care providers or support agencies to facilitate a continuum of care for elder’s physical, emotional and/ or social care needs so that elders may have the best quality of life possible. Department of Children and Families, MA, Weymouth, MA November 2004 - January 2015 Social Worker for Child Protective Services

• Conduct comprehensive assessments and investigations to evaluate level of risk to children in their home settings.

• Develop comprehensive service plans based on needs of individuals and families. Monitor level of compliance and/ or family functioning and modify service plans accordingly to ensure that each individual is receiving and engaged in needed support services.

• Assist families/ individuals in obtaining health insurance, vocational/ educational training and/or benefits from various agencies such as DDS, DTA and/ DMH as appropriate or necessary.

• Collaborate with a variety of community based service agencies to promote and ensure child safety.

• Work directly with a variety of systems such as schools, courts, mental health providers, substance abuse treatment providers, domestic violence support agencies, etc. to coordinate and provide services to clients and manage cases.

• Maintain detailed, up to date documentation in accordance to program policies and procedures. Write court reports and affidavits regularly or as needed.

BAMSI/ Home Based Team, Brockton, MA October 2002 - November 2004 Child and Family Specialist

• Served as a liaison between families, schools, therapeutic support agencies and community resource agencies.

• Served on a team with other professionals from the Department of Mental Health (now DDS) and Department of Children and Families to work collaboratively in devising appropriate treatment plans.

• Collaborated and facilitated obtaining services for clients and their families such as individual therapy, respite visits to residential facilities, and the utilization of community resources and work programs.

• Worked towards providing a continuum of care with a wrap-around approach in terms of encompassing treating the family as a whole while ensuring that each individual client receives the support services they need for as long as necessary.

Additional Liscences/ Certifications

Licensed Social Worker May 2014

Expires: September 2023

Certified Case Manager May 2016

Expires: May 2023