Data Entry Medical Receptionist

*** ***** ** ** *******, WA ***** 206-***-**** adwm5w@r.postjobfree.com

Jennifer Dragland

Motivated and experienced administrative & customer service professional who is highly energetic, outgoing and detail oriented, with a passion for leadership, service and performance, seeking a career opportunity.

Skills and Qualifications

Over 19 years of fast-paced customer service & administrative experience in a wide variety of environments and formats, including in-person, web/email and call center telephone

6 years of direct product merchandising, marketing & inventory management experience

Healthcare delivery system/revenue cycle experience, including patient appointing, check-in, registration and HIPAA compliance as well as basic medical terminology

Experienced EPIC EMR user, including Cadence & EpicCare Ambulatory modules

Accounting experience including cash management & reconciliation, auditing, accounts receivable & invoicing and collections

Strong communication skills, with ability to develop rapport with a diversity of people

Skilled in all MS Office applications, with excellent data entry skills

Experience

March 2018 to Present

The Everett Clinic

Mukilteo, WA

Medical Receptionist

Medical receptionist in a busy Primary and Urgent Care physician practice. Responsibilities include multi-line telephone management, appointing and check in, demographic verification, system updates & copay collection, physician and care team support and maintaining a pleasant and safe environment for a diverse patient population.

Utilize the EPIC EMR, including Cadence & EpicCare modules

Maintain confidentiality & HIPAA compliance

A/R & co-pay collection

2012- March 2018

Canteen Vending

Mukilteo, WA

Route Driver/Sales/Customer Service

Manage a base of 17 corporate clients to deliver vending & snack products, render service and maintain equipment and inventory levels, while ensuring excellent customer service and setting up merchandising and sales promotion materials.

Recognized self-starter, working independently to service one of the company’s premier and largest routes

Experience Continued:

2007 – 2010

City of Woodinville Parks & Recreation Dept

Woodinville, WA

Administrative Assistant

Administrative support and customer service for a large suburban city department.

Assisted in scheduling and planning for multiple venues and events including community and private events, facility and playing field rentals.

Managed community programs and class registrations

Prepared accurate, timely reports and budget spreadsheets.

Wrote annual report evaluating programs and making recommendations for future improvement

1999 - 2005

AT&T/Cingular Wireless

Bothell, WA_

Customer Care Representative

Handled mobile phone customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism in a fast-paced call center environment, ensuring first call resolution and offering alternative solutions where appropriate with the objective of retaining customer's business. Product sales, light technical support and account collections.

Volunteerism & Community Involvement

Volunteer Crystal Springs Elementary Bothell, WA

Volunteer/Assistant Coach Northshore Girls Softball Bothell, WA

References

Available upon request

Contact this candidate