Jacqueline D. Patterson

Canton, MS *****

adwm5s@r.postjobfree.com April 18,2023

Dear Hiring Manager,

I'm applying for a position at your company. Based on the posted description, I'm confident that I am fully qualified for the position and will be a strong addition to your team. I would appreciate a job interview at your earliest convenience. Please find my resume attached. I can be reached at the number above or at my email address.

Sincerely,

Jacqueline D.

Canton, MS 39046

adwm5s@r.postjobfree.com

Objective

Professional and experienced individual seeking a job as a customer service representative where I can use my exceptional interpersonal and communication skills to resolve customer issues and foster a positive relationship between the customers and the company.

Key Qualifications

●Creative problem-solving

●Empathy

●Senior Support Technical Advisor

●iOS Technical and Hardware Support

●Calm under pressure

●Optimistic

●Team Player

Work Experience

Teleperformance

February 2021-March 2023

Senior Support Advisor

My job role as a Technical Support Manager provides support for computer systems. I was committed to solving a wide range of technical problems, vendor relationship management, technology planning, and budgeting. Providing here to help skills while working with multiple advisors and site support engineers to resolve customer technical needs

●Consistently meet and exceed metric goals

●Create content and lead team meetings

●Ability to convey strong ownership

●Demonstrate professionalism and courtesy with customers at all times

●Identify and resolve high technical issues with a variety of diagnostic tools

●Manage customer’s expectations and experience to a high degree of customer satisfaction

●Set up PC, Apple desktops, laptops, and all types of mobile devices

●Answer telephone calls promptly

●Remain up-to-date on the latest technologies and solutions applicable to company products

●Describe solutions to customers accurately and persuasively

Work closely with team members to meet or exceed all customer service requirements. Request Technical Assistance from site support Engineers on unresolved cases. Create CsCodes to replace device under warranty

Junkyard Speedway Race Track

March 2017— Present

Track Coordinate Manager: Set up race format using Microsoft Excel. Data printout of Racers stats.

Control Tower Coordinate: Control computerized traffic lights signals and safety precautions for warning other riders on the motocross track and on the go-kart track of any obstacles that other riders / racers may encounter. High paced position where the safety of participants rely on keen attention and swift response. Trained to communicate race car drivers important messages during a race. Flags to tell the racers to begin, to slow down for an accident, to stop completely, to allow faster traffic to pass and that a race has ended are all necessary. A necessary part of on-track safety, from small dirt tracks to major stock car and open-wheel racing events. Also knowledgeable of all of the rules of the association in which the race is held.

Bells Educare and Preschool

March 2016— 2020

Pre-K

●Interacted with parents, saw that children were signed in for the day and made sure that the children left with an approved adult. Processed children’s applications and child care payments. Kept emergency contact information up to date. The main contact for anyone outside of day care, throughout the day, responsible for taking phone calls and emails from parents and professionals about the day care and a specific child’s well-being. Completed administrative tasks such as copying, faxing, filing paperwork, accepting and distributing mail and ordering supplies. Excellent customer service and social skills. As the face of the daycare, it was imperative to keep a friendly and professional attitude while interacting with parents in person, over the telephone and via email.

Actively listened and clearly spoke regularly when dealing with both parents and children. Organization was an important skill needed to be efficient. The position required that questions be answered and information procured in a timely manner. Very detail oriented, which was a huge asset in the field to ensure all information was recorded and properly stored.

Sander’s Cleaning Service January 2015—2017

Office Manager

●Responsible for answering incoming calls and making outgoing calls to customers. Scheduled

●appointments to clean the clients homes or offices. Resolved customers complaints in a professional way. Maintained a positive attitude on a daily basis. Managed and motivated a team of cleaning staff. Ensured employees were properly trained and equipped to perform their roles.

●Deployed and trained staff on the use of latest cleaning technology while providing instructions and supervision where necessary. Certified that equipment was safe to use and in good working condition. Would oversee all escalations and performance management developments. Supervised performance of the cleaning team. Conducted safety briefings and toolbox talks.

●Collaborated with clients to ensure there were no problems on site. Maintained a highly trained and motivated staff that constantly strived for excellence in cleanliness and service.

●Proficiently cleaned clients’ homes to meet both company and client standards.

●Supervised all employee work on assigned site, to make sure it met the company and client’s

●standards. Held conversations with clients regarding appointment time, and for the period of cleaning. Made sure all employees followed company standards by constantly coaching and redirecting performance.

Sweet Toothe Southern Catering / Owner March 2014— Current

●Created and submitted event contracts with regard to meal preparation and delivery. Planned menus with customers to ensure all meals met the customer's expectations. Sourced all ingredients for planned menu in advance of each event. Transported meals and associated items to event venue. Served meals and beverages to event attendees. Cleaned up venues after events to ensure no food, plates, beverages or other detritus remained behind. Consulted with customers about any meal or head count changes prior to event. Inspected final arrangements with the customer to ensure satisfaction. Submitted invoices for customers in accordance with company policies.

Education

High School Diploma May 2012 Velma Jackson High School

● Graduated with a high school diploma.

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