Thomas E. Liddil 317-***-**** adwm5i@r.postjobfree.com 7641 Glenn Hills Dr. Sherwood, Arkansas 72120

Transportation Management

Performance driven, innovative leader and problem solver with comprehensive experience in the trucking and transportation industry with an in-depth understanding of technology that drives the business.

Leverages experience in restructuring inefficiencies, negotiations, project management, contracts, and cost containment to drive improvements from the top to bottom line.

Generated multimillion-dollar savings in an asset carrier setting that supported growth by strengthening in solution designing, planning, and execution in operations

Bring expansive experience in 3PL performance, solution/system design, and implementation. Rail Industry Technology Leader; SME on rail tracking data analytics for rail and 3PL performance.

Flexibility to a shifting marketplace with experience in mergers, acquisitions, facility closings, relocation, and reorganization. Proven ability to deliver results in constantly changing, competitive environment.

Skilled communicator, trainer, and mentor with proven abilities in building positive relationships and streamlining business processes, resulting in improved safety, on-time delivery levels, and significant cost reduction.

Strong general management techniques in strategic planning and execution, vendor relations, staff development, cost containment, and P&L planning (budgeting, forecasting, cost analysis, etc.)

Expert in MS Office, MS Word, Excel, PowerPoint, with experience in developing software programs for transportation industry. Expertise in LTL, TL, Bulk, DSD, and multi stop trucking operations management and technology.

Professional Overview

Regional Manager – Unicon LLC, Batesville, AR November 2022 to Present

Daily total operational control of a 35 driver dedicated live haul chicken transportation carrier from farm to plant. Complex scheduling of driver, equipment and catching crews and post catch clean up and restocking herds. Improve CSA scores and overall safety performance of agricultural carrier. In charge of staffing, training and implementation of all company policies. Harvesting 1.5 million birds weekly and keeping a USDA processing plant in product, sourcing eggs, and placing chicks for over 100 company farms. Also handing the litter compacting and cleaning of houses, as contracted by farms. Developing new driver training program and follow up.

Campus Director Diesel Driving Academy, Little Rock, AR November 2018 – August 2022

Running an accredited CDL driving school of 75 students in 3 Programs Advanced, Basic, and CDL-Preparatory programs. Taking a fledgling campus and turning it into a top producing campus in 9 months. Little Rock had a history of high turnover in its staff and instructor ranks. I stopped turn over in both staff and instructors, and grew the instructor ranks by adding 4 to a size of 14 instructors, and 6 front office staff. Improved first time CDL pass rates to a high of 89% and graduate placement to company leading 89.6%. Increased contract student census.

Vice President of Operations Transco Lines Inc, North Little Rock, AR April 2018 – July 2018

Oversaw all activities of NLR office of 7 driver managers, 4 customer service support personnel, 5 orientation and safety team members, Managing 350 team and solo drivers. Transco is an expedited dedicated and OTR carrier, serving all 48 lower states. With the primary emphasis on dedicated OTR expedited service. Led the startup of dedicated Georgia Pacific service grew this fleet to 80 drivers in a 2-month period.

Vice President of Operations DTL Transportation LLC, Orlando, FL February 2017-April 2018

Executive leader for a 100% refrigerated regional carrier specializing in expedited service for fresh seafood, plants, foliage, and dedicated juice loads in Northeast, Midwest, and Pacific Northwest markets. Revenue of $20M, utilizing 81 tractors and 2 terminal locations. 100% ELD and FMCSA compliant.

Reduce back office footprint by from 20 employees to 10 by leveraging TMS and other technologies to provide essential data points.

Upgraded technology and systems creating a smaller office footprint.

Stabilized business to earn revenue during tumultuous start-up year.

Launched off-shore call center for after hours and data entry. Integrated systems to improve reporting and dashboard metrics.

Develop and implement strategies such as creating new organization chart and circle of service diagram, redesigning jobs, and demonstrated how each team member added to circle in order to reduce costs while increasing operational efficiency. Developed new strategies to merge sister business and technologies to maximize capacity.

Design and implement customer data entry portal where non-EDI customers can provide load information and input into TMS.

Perform market research, project planning and execution, resource management, budgeting, strategic partnering, cross-functional leadership, requirements and needs analysis, and cost analysis.

Develop operational processes to run business where none previously existed, develop a driver’s manual, and refine antiquated payroll system.

Build and establish strong relationships with customers. Rebuild and strengthen customers’ confidence in ability to serve them.

Central Area Manager Central Dispatch Dupre Logistics, Lafayette LA March 2015-February 2017

Change agent for centralized 24/7 dispatch center to the retail fuel industry consisting of 400 drivers, 28 dispatchers, and 2 inventory specialists, servicing 1,200 stores. Developed a defined leadership process for career advancement. Improved and directed a high level of customer service through recognition, coaching, training, and increasing employee morale. Automated KPI metrics and developed standardized operational processes system-wide.

Achieved savings of $7M through designing and leading team, altering driver pay across division from hourly to activity-based pay. Reduced driving staff by 40%.

Developed and integrated auto inventory strategies with high end hyper marts, including Benchmark (Wal-Mart), Kroger, Circle K, and Murphy Oil. Developed on-demand exception management KPI and service dashboard for internal and external customers.

Improved on-time delivery from 90% to 99.85% for all customers.

Reduced data entry errors and claims from $6,500 monthly of free transport and penalties to zero, through designing customer order portal that allowed customers to enter their orders directly into TMS.

Recognized as a creative problem solver and go to for bringing a high level of execution.

Enhanced operational performance through updating all technical infrastructures to support rapid growth and expansion.

Redeployed TMW Fuel Dispatch TMS & Inventory Services, re-installed for peak efficiency and utilization.

Created defined job duties, added load and inventory planners for best organization of drivers and store deliveries.

General Manager Technical Customer Service Center IntelliTrans LLC, Conway, AR July 2010-March 2015

Led large-scale projects to ensure continuous improvement, increased customer satisfaction, and built high performance teams. Directed 70 data professionals in 5 functional areas: data cleansing, car expediting, dedicated customer service, truck carrier management, and freight bill auditing. Developed Intern program and hiring pipeline to support steady business growth. Performed strategic planning, maintained current industry knowledge, performed market research, and analyzed trends.

Grew the business from 20 to 70 agents and added 3 new lines of business: 3PL Contract Freight Management for Freeport McMoran, Ineos, P&G, and Ardent Mills. Post Freight Bill Audit for Rail and Truck and Forensic Freight Bill Audit on a percentage recovered basis.

Managed and directly touched over 2.5 million rail cars data and managed 1.6 million truck dispatches annually.

Improved from 80% to 95% annually overall service center metrics in all measureable KPI’s.

Developed and deployed office metrics and KPI’s for Conway Customer Service Center for functional areas; implemented automated assignment process.

Designed process allowing agents to focus on high-priority cars and loads which allowed daily tracking without customer involvement.

Directed implementation of technology projects that reduced expenses and increased the speed of operational processes. Designed algorithms that allowed mass sighting and movement projection for rail customers.

Devised and implemented remote working environment allowing for remote workers while maintaining visibility.

Director of Operations- North Region Quickway Carriers, Indianapolis, IN 2005-2010

Directed operational activities of 7 terminals, 300 company drivers, 100 owner operators, 200 company tractors, 60 refrigerated company trailers, and over 350 customer refrigerated trailers. Oversaw transition to TMW Truck-Mate (formally Maddocks) TMS from Loadmaster without a decrease in service to customer. Developed and trained a staff of 4 operations managers, 30 dispatchers, 14 load planners, 24 office clerks. Oversaw IT, operations, and customer solutions, including the following: design and pricing, operations set-up and improvements, and quality management.

Held roles of General Manager-Shelbyville, IN Terminal, advancing to Director of Operations- North Region.

Coordinated resources for direct store delivery of bread, milk, and perishables for over 400 stores in the Kentucky, Indiana, Illinois, Michigan, and Ohio markets.

Achieved $1.5M service bonus to Quickway’s bottom line, meeting contracted service agreements by implementing OBC’s, geo-fenced all customer stores, and created delivery warning fences to alert store personnel by email, text alert, or phone call, allowing drivers to meet two-hour delivery window.

Enhanced performance by designing, implementing, and monitoring key performance indicators that allowed company to measure the operation's efficiency and affectivity.

Achieved over service level of 98% for region and reduced detention time at stores by 25% through utilization of in-truck automatic GPS/communication technology.

Managed two of the largest terminals in the Quickway system of Indianapolis and Shelbyville, IN; generated over $4.8M in monthly revenue.

Developed working relationship with third party warehouse and re-established a teamwork environment in delivering perishables to over 300 stores in the Indiana, Kentucky, Ohio, and Illinois markets.

Reduced driver turnover to 12% from over 50% within two years of onboarding.

Terminal Manager Central Transport Inc, Indianapolis, IN 2003-2005

Directed daily operations of a 90-door, major regional hub, serving 18 satellite centers and earning monthly gross sales of $1M.

Directed and developed a staff of 1 operations manager, 6 supervisors, 3 account managers, 20 local independent contractor drivers, and 30 highway drivers.

Managed local implementation of a complete computer systems changes and upgrade, during the construction and paving of terminal’s yard.

Implemented contingencies to accommodate construction of an additional 40 doors at facility to handle current freight levels while providing same high-level service to all end line centers and local customers.

Customer Center Manager, FedEx Freight 2000-2003

Terminal Manager Fort Wayne IN

Directed daily operations of a medium-sized regional hub for a 42-door facility, serving 18 satellite centers and earning monthly gross sales of $800,000. Managed 60 road and city drivers, 6 supervisors, 5 office personnel, 20 part-time dockworkers, and interacted with two sales account managers. Provided strategic direction for the day-to-day operations, as well as with future planning. Built and coached a team of customer-focused supervisors and drivers.

Held roles of Operations Manager, American Freightways – Indianapolis, Customer Center Manager, American Freightways – Muncie, and Customer Center Manager- Fort Wayne.

Reduced nightly missing shipments of 50 to 75 to zero within 2 weeks, by developing process to unload freight at Indianapolis hub; this freight unloading process is still employed today at every FedEx freight terminal.

Maintained and grew revenue levels during the post 9/11 economic slowdown.

Increased dock production from 4,600 lbs. to 5400 lbs. per hour on average.

Consistently increased mean city production by 9% each year.

Identified problem areas and recommended solutions.

Reduced claims from $1.20 to 90¢ per 1,000 lbs.

Managed outbound dock operations of a major metro hub with 160 dock doors earning $1.5 million per month.

Devised and implemented outbound dock operations cycle that improved OB on-time delivery from 87.9% to 96.23% annually.

Terminal Operations Manager Roadway Express, Evansville IN 1990-2000

Directed daily operations of a LTL long-haul service company with 25 road and city drivers, 4 supervisors, and 5 dockworkers for a 24-door facility. Maintained staffing of drivers, scheduling, billing, weights, and reviews. Managed driver training and performance reviews. Oversaw manpower, daily production, tonnage, and trailer loading goals. Supervised 3 operations supervisors, 50 dockworkers, and 4 switch motor drivers.

Held roles as Outbound Planning Supervisor, advanced to City Dispatcher, and then Terminal Operations Manager.

Increased annual revenue from $650K to $1.5M.

Reduced claims from $9.50 to .56¢ per 1,000 lbs.

Developed strategy to retain supervisory personnel, reduced claims, and generated revenue.

Identified process gaps and implemented solutions which saved time and costs.

Implemented a computer accounting software program that tracks daily costs and revenues and lists accounts that drove claims dollars.

Successfully mediated drivers and supervisors into a cohesive customer-focused team.

Education

B.S. in Finance, Minor: Economics, Indiana University, Kelley School of Business, Indianapolis

Skills and Organization

Studying for CLTD exam. SQL Qlikview, Tableau, TMW Fuel Dispatch Live, TMT, Truck-mate Specialist, G-Suite, McLeod, 3GTMS, OBC-People Net, XRS, Omnitracs, Spherion, Connex, IBM Notes, Outlook.

APICS Member

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