Data Entry Front Desk

JULIUS HARRIS

**** ***** ******** ****, *******, IL 60660 · 212-***-****

adwm3x@r.postjobfree.com

EXPERIENCE

FEBRUARY 2021 – JANUARY 2023

SPA RECEPTION/ATTENDANT, SIR SPA, CHICAGO

RESPONSIBILITIES

•Making appointments and plan spa visits for guests of a busy day spa.

• Adjusting schedules for treatment therapists through spa software.

• Handling all transactions, including credit cards, cash transactions and gift cards.

•Preparing facilities for VIP members of Sir Spa Club.

•Keeping detailed preference, packages and history of Sir Spa Club.

• Generating end of day reports for upper management.

•Upholding cleanliness of facilities, including steam room, locker room, Spa treatment rooms and public areas.

MAY 2011 – NOVEMBER 2019

SPA CONCIERGE, NOMI SPA/PARK HYATT CHICAGO

RESPONSIBILITIES

•Made appointments for guests and guided them towards their needs within Park Hyatt Chicago.

•Adjusted schedules for treatment therapists through spa software.

•Handled all transactions, including credit cards, room charges, cash transactions and checks.

• Reconciled accurate transaction records for accounting department.

•Generated end of day reports for accounting department.

•Assisted NoMI Club Members with renewals, expiration dates and key card access to facilities.

•Liaison to Front Desk and other departments with guest requests as needed.

•Upheld cleanliness of facilities, including Fitness Center, Pool, Jacuzzi, locker rooms, Spa treatment rooms and public areas.

•Supplied all amenities in the facilities.

JUNE 2007 – FEBRUARY 2011

CONCIERGE, EXCLUSIVE RESORTS/PARK AVENUE PLACE, NEW YORK

RESPONSIBILITIES

•Arranged activities for guests in New York City throughout their stay, including restaurant reservations, tours, theatre, transportation, special requests, and various other activities.

•Inspected guests’ rooms before their arrival, after their departure and stored luggage as needed.

•Conducted daily operations meetings for staff regarding incoming, departing, and in-house guests.

•Presented bills for all expenses to guests for signed approval before departure and reconciled with them as needed.

•Liaison to private club, Core Club, and arranged for appointments and tours of partner properties, such as Peninsula Hotel, for current and prospective members.

•Administrative duties included billing, generating reports, answering large volumes of phone calls, as well as communication through conference calls and emails

2005 – JUNE 2007

SPA COORDINATOR, CORE CLUB, NEW YORK

RESPONSIBILITIES

•Scheduled and tracked appointments electronically for Massage Therapists, Estheticians and Fitness Specialists in busy Spa and Fitness Studio for a private club. Arranged Days of Wellness for Club Members.

•Sold retail to club members and clients and provided information on products in the Spa.

•Checked clients in for scheduled services and charged them accordingly as they checked out.

•Generated end of day revenue report for accounting department.

•Assisted Spa and Fitness Directors with scheduling, billing, as well various administrative tasks.

EDUCATION

UNIVERSITY OF FLORIDA, GAINESVILLE, FL

HIGH SCHOOL DIPLOMA, LELY HIGH SCHOOL, NAPLES, FL

SKILLS

Proofreading

Data Entry

WordPress

Customer Service

Writing and Communication

Microsoft Office

Project Management

Multitasking

ACTIVITIES

Julius Harris WordPress Blog

https://julius8175.wordpress.com

Created and wrote a blog consisting of personal reviews of lifestyle, restaurant, theatre and entertainment in Chicago.

Contact this candidate