Property Manager Customer Service

Alan Hope

. North Andover, MA

****.****@*******.*** LinkedIn: Alan Hope 978-***-****

Condominium, HOA Property Manager

MA, MBA, with proven skills and experience to effectively and efficiently foster relationships enabling the condominium association’s Board of Directors to meet condominium owners’ expectations for a portfolio of HOA developments. A professional with years of experience, bringing maturity, stability, a strong work ethic, practical skills, common sense, diplomacy, and an understanding of working with a wide range of people. Managed assigned projects reducing costs, mitigating risks, and enhancing value. with a demonstrated reduction in delinquency rates and improved contract longevity

Participated as a trustee on condominium boards honoring the association's declaration, bylaws, and rules and regulations.

As a condominium owner actively participated in association meetings commenting on the management of the association

Featured in Banker and Tradesmen news story 'Man forecloses on Bank’ may beat out the proverbial ‘man bites dog’, as well as numerous times in regional and local newspapers., including The Boston Globe. Reports highlighted a can-do attitude and an entrepreneurial spirit

Honored by the Massachusetts Northern Essex Registry of Deeds for “Transforming Houses Into Homes. “Appointed by Massachusetts Attorney General’s Office as a receiver, in recognition of skills and integrity.

Consulted for 3 Fortune 500 matrix-managed Companies improving conflict resolution skills, relationship building, and communication

Collaborated with WINN Development on several diversified projects at geographically dispersed locations expanding networking opportunities and improving time management skills

Skills

Portfolio HOA manager Condominium manager Asset management

Administrative skills Operations management Project management

Team leader Relationship building Conflict resolution

Investment strategies Vendor Management Budgeting

Technical Skills: Microsoft Excel, Word, Windows

Behavioral Leadership Assessment Strengths: Attention to detail, producing high-quality work output; team player; operational experience with strategic views.

Natural Traits: Highly conscientious; reliable; good time management, agile, and attuned to customer needs.

WORK HISTORY

Charles Hope Co LLP September 1997- to Present

Managing Partner of a family real estate development company

Responsible for overseeing projects, maintaining and improving the value of the association assets for a portfolio of properties, as well as benefiting the health, safety, and well-being of the community including:

oMotivate condominium managers to initiate decision-making involving due diligence, research, and considering the community’s best interests.

oLed planned budgeting meetings, long-term financial plans, and smart reserve funding

oEncourage modifications to the condominium bylaws that are consistent with changes in socio and economic conditions

oOverseeing that HOA managers facilitate the appointment of a diversity of owner participation for appointments to the Board and participating in condo meetings

oIntroducing meeting agenda keeping items on the track, and also preparing residents for what to expect.

oApplying experience and skills to equitably enforce fines due to noncompliance

Applied undergraduate degree in accounting and an MBA with a major in finance driving HOA managers to identify, measure, report, and communicate information about events with a financial impact.

Demonstrating sound financial acumen by adhering to budgets and accurate preparation of monthly Managers and other reports.

Assisted in the review of RFPs from vendors and oversaw the initial work orders as well as inspected completed work

Provided direction for BOD meetings on matters reporting income and expenses and applying expertise in analyzing and making suggestions to improve the performance of the association.

Responsible for communicating all owners, schedules, locations, dates, and meeting agendas to owners or their representatives.

Providing administrative support by effectively monitoring, recording, and reporting income and expenses reports, and applying expertise by making suggestions to improve the performance of the association.

Teradyne Corp. Vendor and Procurement Manager/

Consultant. 1996-1997

Hired to solve problems. Improved customer service by 60 % Established a distribution partnership with major suppliers. Introduced improvements in the recruitment of vendors and reporting of vendor performance.

Bank of America (Bay Banks,) Bank of Boston Consultant

Process improvements, for vendor management projects, 1993-1996

Worked independently as well as contributing to decision-making as a team member. in improving operating procedures for ATMs. Saved over $1m by reviewing the location of ATMs

EDUCATION

MBA Finance Syracuse University, Syracuse NY

M.A. Economics, Maga cum Lauda, Johannesburg University, S. Africa

B.A. Honors Economics, Pretoria University, Pretoria, S. Africa

B.S. Accounting, Pretoria University, Pretoria, S. Africa

AWARDS

Represented the North East Builders Association in Washington DC

Received Federal and State funding to develop affordable housing

Acknowledged for partnering with local nonprofits to develop community housing

Received funding from Massachusetts Attorney General for receivership projects

Recognized by Essex County Registry of Deeds for building houses

See the LinkedIn URL https://www.linkedin.com/in/alan-hope/

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