Antoinette M Dye

**** ******** ***, ******, ** **404 / 253-***-**** / adwm1s@r.postjobfree.com

WORK HISTORY

SPEEDY GLASS GIG HARBOR - October 2022 - March 2023 - As the Customer Service Representative (CSR) I greet customers, answer questions, set appointments, order glass, receive and process material as it is received. Handle cash, check or credit card payments for all services rendered. Helped customers work with their insurance companies making claims, and processed such for them.

INVESTMENT PROPERTY GROUP (HIDDEN GLEN ESTATES) – March 2022 – October 2022 - As an Assistant Office Administrator, I help the Property Manager in day to day activities – collecting rent, showing properties, creating leases, setting up filing systems, create spreadsheets and word documents, communicate by both telephone and in person with residents, public and vendors, create monthly resident newsletter, serve notices and mail out billings to residents.

ROBERT HALF AGENCY - CONCRETE TECHNOLOGY CORPORATION – November 2021 – February 2022

Filled in as Project Manager’s Assistant, prepared documents and transmit as requested by Project Managers to ensure the proper flow of documents both digitally and hard copy, processed, printed and distributed to appropriate places with correct types of paper as required. Inventoried and replenished office and coffee supplies for entire office.

INSURANCE AGENT - MAY 2017 - NOVEMBER 2021

Licensed in Property and Casualty; Life and Health. Sold Auto, Motorcycle, RV, Rental, Home, Business, Health, Life, and Employee Benefits Insurance. Worked with Allstate; Heritage; Country Financial; Cornerstone Benefits Consulting Group and Hankins (formerly Reinking) Agencies as an independent agent/receptionist. Marketed in person, by phone, and by social media. Acted as liaison to several Chamber of commerce in Pierce, Thurston, and King Counties - attending activities and promoting my business. Educated others about their coverages and made recommendations based on each clients needs.

WORK FROM HOME WITH VARIOUS ONLINE COMPANIES - AUGUST 2016 – MAY 2017

Worked in several online service capacities doing clerical work for outsourcing agencies; including but not limited to creating and maintaining data bases, contract type, email and internet searches, data compilation and customer service calls.

VALLEY WATER DISTRICT - JANUARY 2015 – AUGUST 2016

Worked as a morning receptionist in a busy water office. I was the first voice our callers heard on the phone; and the first smiling face they saw when they walked in the door. I took payments from our customers; helped them with their account concerns; explained district policies and procedures, and other as needed duties. I worked with Escrow officers in the purchase and sale of properties, and processed payments, and all associated paperwork that is involved with the aforementioned.

COUNTY OF HAWAII, DEPARTMENT OF WATER / MARCH 1991 – OCTOBER 2014

Worked in the Operations Center at the Department of Water Supply as a Clerk Dispatcher II. Though not titled as such I was the Office Supervisor – in charge of the flow of all paperwork, including contracts, accounts payable, work orders, time and attendance, among others; island-wide; procurement; all phases of inventory control, and most importantly took calls from the public and dispatched personnel to assist our customers with their water needs. I worked with vendors, engineers, and co-workers from other divisions harmoniously and fairly. During my 23+ years with the Department I worked at developing; organizing; implementing and perfecting an inventory system at 4 locations of over $1.5M of pipe fittings – including physical storage, order system, computer accountability, cycle-counts, year-end inventory, and all other phases of inventory control with a 97% accuracy during fiscal counts. Researched, compiled and presented Operations Center’s annual budget. Worked as liaison between public, staff and vendors as well as other Departments within the County System. Represented Operations Division at County Counsel meetings as needed. Took minutes in Supervisory meetings. Kept records, files and paperwork as dictated by the State’s Record Retention policy. Advised personnel of their union rules and regulations; and other related duties as needed.

Antoinette M Dye

Resume

Page 2

EDUCATION

HAM Radio Operator’s License #KK7CST - December 2021

WASHINGTON STATE INSURANCE COMMISSION - April 2017 and February 2019

Coursework to obtain insurance licenses (auto, home, life and health) and continuous education to maintain them.

HAWAII COMMUNITY COLLEGE UH-HILO CAMPUS - September 1986 – May 1989

Major: Secretarial Science/ Minor: Accounting

Related coursework: Business, Accounting, typing, 10-key, computers.

MANAGEMENT

Supervised a busy Operations Center’s Clerical staff for over 16 years; provided administrative, procurement, inventory control, and developed paper flow, chain of command, and accountability throughout operations including 4 satellite offices managed remotely.

SALES

Owned and operated a successful seamless gutter business. Solely responsible for set-up, marketing; customer service, estimates and all customer relations. Four (4) years Sales experience in the insurance industry.

COMMUNICATION

With nearly 30 years of working with customers, either in person, on the phone, via email or in writing I possess excellent communication skills. Living and working in Hawaii for so many years, where culture is very diverse, I learned to speak and communicate with all of my customers no matter the language.

LEADERSHIP

Thanks to my daughter, I became a youth soccer coach for many years. As a coach, one learns to communicate with her team, with other coaches, with referees and with parents. As a coach it was my responsibility to be the catalyst between all while being fair and leading my team to be the best that they could be.

SPECIAL INTERESTS

I recently obtained an emergency radio operators license (KK7CST) with the hopes of becoming a part of the emergency network enabling me to serve Police and Fire with necessary communication in the event of an emergency; I have a special love for animals, my dog Lucy in particular; I love music and dabble at piano; I enjoy reading, board games, and gardening.