THOMAS G. DUMOND, JR.

203-***-**** adwm1j@r.postjobfree.com linkedin.com/in/thomasdumondjr

MANAGER / DIRECTOR

Manager/Director of various departments consisting of credit, collections, accounts receivable, customer service and billing specialists in the collection, application of cash receipts and billing of customers for materials/product. Oversee review of new and existing credit accounts for worthiness. Develop solutions to meet client needs, resolve customer account issues, and work closely with other department managers, company officers and directors to retain customers and increase workflow across departments. Hire new staff within departments and develop and manage key performance goals of team members.

AWARDS

Awarded Employee of the Year 2011 - Nominated Employee of the Year for eight years at Crystal Rock.

Member of Top Tier Safety Committee at Crystal Rock recognized by OSHA

Established <2% write-off record for Santa Energy.

Achieved Best Company Write-off Record for 14 years (<1% bad debt) for Crystal Rock.

RELATED SKILLS

Customer Relations • Conflict Resolution • Problem Solving • Leadership • Special Projects Business Processes • Organization and Time Management • Inventory Control

State & Federal Regulations • Sox Compliance • Legal Action

Past Due/Delinquent Accounts • Account Receivable/Billing Manager • CPR & AED Certified

EXPERIENCE & ACHIEVEMENTS

SANTA ENERGY, Bridgeport, CT 2018-Present

Manager- Credit, Collections and Accounts Receivable (A/R)

Manage Credit, Collections, Accounts Receivable and Billing Departments for wholesale, commercial, and retail divisions for $600M portfolio and more than $90M in receivables. Oversee team members of various departments and communicate across departments to increase efficiencies. Train and mentor key personnel, problem-solve, set goals, create and employ strategies for maximum productivity. Maintain and evaluate inventory levels. Analyze financial data including statistical analysis, monitor key performance indicators (KPI), review all potential and existing customer accounts regarding credit worthiness, set guidelines and credit limits for new accounts/adjust for existing accounts. Monitor account delinquencies and outstanding balances including terminated accounts, initiate monthly dunning process, and implement protocols in accordance with SOPs. Manage and schedule retail customer budget payment and installment plans. Generate weekly and monthly accounts trial balance (ATB), initiate daily ACH drafts, and apply/monitor adjustments. Maintain state and federal compliance with regulations including Sox compliance standards. Communicate with outside counsel as to collection actions including bankruptcies, proof of claims, UCC liens and judgments.

Enhanced customer experience by establishing program for cross-training team members in all phases of department procedures and creating cross-organizational processes to streamline processes.

Resolved deficiencies within department by developing and implementing new credit and collections standard operating procedures (SOPs) while balancing customer credit with company’s risk strategies and goals.

Improved efficiency among team members, enabled prioritization of tasks, reduced manual errors, and provided additional resources by introducing third-party contractors, including lockbox / scanline payment process and implementing text messaging campaign for past due accounts.

Reduced days sales outstanding (DSO) from $1.5M over 90 to less than $250K within a year.

Member, Safety Committee committed to educating personnel company-wide.

CRYSTAL ROCK, LLC, Watertown, CT 1991-2018

Manager- Credit, Collections & Billing; Interim Manager- Customer Service 1996-2018

Oversaw/managed more than 100K accounts with payment plans, credit lines, and service options as part of $60M portfolio. Collaborated with more than 100 agents, vendors, sales representatives, and staff to address specific customer issues. Monitored daily financial processing including adjustments, invoice reports, credits, bankruptcies, proof of claims, and cash receipts as well as set up monthly billing schedule. Established and reviewed new accounts and credit lines. Managed customer service team as backup to Customer Service Manager.

Achieved Best Write-off Record for 14 years (<1% bad debt).

Achieved Best Overtime Record (0 to <1%) for 12 years.

Expedited payment requests and improved customer experience using text messages, daily and monthly letters, and emails versus phone calls after implementing IVR system including dunning reminders, automated schedule reminders, and driver related delays.

Prioritized tasks by outlining specific roles for team members rather than duplicating responsibilities.

Created more efficient work environment by contracting with third party vendors.

Received 25 Years of Service Recognition in 2016.

Nominated Employee of the Year for eight years.

Awarded 2011 Employee of the Year.

Director- Accounts Receivable Credit and Collections 2014-2016

Appointed to interim joint management role during company restructure. Directed 100K accounts including Yale, GE, and UTC. Managed relationships for VIP accounts; communicated with up to 50 colleagues at 12 New England locations. Handled adjustments, payments, credits, general ledgers, overdue payments, payment rejections, responses, and refunds.

RELATED LEADERSHIP

UNITED WAY OF GREATER WATERBURY, Waterbury, CT

Campaign Leadership Council Member

Helped raise more than $4M annually by working at events and attending meetings to develop strategies and soliciting contributions as organization ambassador.

Implemented development strategy for area businesses with executive director and senior staff.

AFFILIATION

Member, National Association of Credit Management (NACM)/BCI)

Contact this candidate