Mark McCollough

Claremore, Oklahoma *****

adwm06@r.postjobfree.com • 918-***-**** • linkedin.com/in/mark-mccollough-70102a44 Sales Representative

Highly versatile sales professional driving customer-focused relations management and constant business and revenue growth.

— Areas of Expertise —

Customer Satisfaction & Retention Business & Account Growth Team Coaching & Management Inside & Outside Sales Strategies Ongoing Process Improvement Client Needs Assessment Competitor Research & Analysis Product Awareness Relations Management

— Career Accomplishments —

Regularly acknowledged as top tier producer with lead sales rates across multiple departments. Proven track record of superior customer service, building and reinforcing a strong client network. Consistently exceeded ambitious sales targets, elevating company standards. Professional Experience

Independent Insurance Agent 1/2023- Present

Health IQ Insurance, California 5/2022-12/2022

Medicare Broker, Remote position

Sold Medicare Advantage plans for 2021-22 Annual/Open enrollment season. This was a temporary position for those enrollment periods. Was included in a company layoff. Was recommended for a rehire with another Remote Call Center Medicare position. Select Quote Insurance, Kansas City, KS 7/2021-3/2022 Sales Agent, Remote position

Sold Medicare Advantage plans for 2021-22 Annual/Open enrollment season. This was a temporary position for those enrollment periods. First Family Life Insurance Tulsa, OK

Broker, Self Employed 6/2018- 7/2021

Responding to customer request for life insurance products - mortgage protection, final expense, annuities. Consulting them on the right product for their budget and needs.Insurance Broker US Health Advisors Group Tulsa, Oklahoma

Business Development 3/2017 – 4/2018

Cultivate new business and increase company revenue as a key point of contact for internal and external consultation, conducting sales via phone, email, and in person meetings. Prepare and communicate health coverage quotes for a diverse customer base, assessing and customizing sales strategies to reflect client needs. Key Accomplishments:

Achieved ranking of Top Producer within sales group for several weeks. Mark McCollough Page 2

Recognized for consistent account growth and strengthening public relations through consultation with prospective clients, establishing consumer trends to inform critical sales decisions and processes. ListenClear Hearing Aids, LLC Tulsa, Oklahoma

Sales Representative 7/2016 – 3/2017

Conducted inbound and outbound sales calls, fielding customer inquiries and building a solid market for innovative hearing technology. Expanded existing client base through exceptional customer service, promoting products and services through skilled needs assessment, driving rapid sales and revenue growth. Key Accomplishments:

Established and maintained comprehensive knowledge of product base and application, effectively communicating design and purpose to customers to ensure appropriate functionality and ease of purchase. Leveraged dynamic skill set to meet and exceed challenging sales targets, frequently identified as the overall leader in inside sales.

All-American Fire Systems Claremore, Oklahoma

Business Development Manager 2/2014 – 11/2016

Displayed thorough and up-to-date product understanding, ensuring business clientele were operating under federal safety and regulatory standards for fire and sprinkler systems. Generated increased company revenue by effectively promoting inspections and maintenance services to new and existing customers. Key Accomplishments:

Researched current market trends and behavior to secure profitable and competitive estimates that simultaneously reflected client needs and optimized company revenue.

Built and developed a customer tracking database, organizing information regarding inspections and service to streamline opportunities for prospective clients and future sales. Senior Life and Aviva Life Insurance Business Loan Consultants, Tulsa, Oklahoma Insurance Broker/Consulting Agent 2/2012 – 12/2014 Leveraged skilled relationship building to productively market loan and insurance packages to a diverse client base, creating a reliable sales network within the community. Interfaced with individuals, families, and businesses to deliver accurate and relevant product information, streamlining reliable account growth. Demonstrated exceptional customer care through advanced client needs assessment and tailored consultation/planning services. Key Accomplishments:

Acknowledged for commendable client relations management, utilizing strategic sales techniques and a friendly, professional demeanor to drive advanced revenue and territory growth.

Maintained awareness of organizational updates and happenings attending all training and informational sessions, ensuring adherence to productivity expectations and sales objectives. QuikTrip Corporation Tulsa, Oklahoma

Store Manager 3/1990 – 2/2012

Supervised all aspects of customer service and standard store operations, managing multiple cross-functional teams to drive proactive client relations management. Spearheaded critical training sessions for existing and onboarding staff, establishing clear productivity expectations while encouraging a collaborative, team-focused environment. Orchestrated oversight of merchandising, inventory stocking, and vendor contact to secure all materials requirements and ensure seamless daily workflow. Key Accomplishments:

Recognized by superiors for keen ability to anticipate and diffuse customer conflicts and complaints, proposing efficient solutions to maintain a strong company image and an elevated service standard.

Effectively managed store and corporate cost control, evaluating inventory, spoilage, customer service levels, scheduling, and payroll hours to optimize company profit margins.

Integrated advanced operational awareness to inform daily decisions and strategic objectives across multiple departments, acting as key point of contact at employee and corporate level. Educational Background

Bachelor of Science in Business Administration and Management Oklahoma State University – Stillwater, Oklahoma 1987

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