Quality Assurance Production

ANDRE JONES

**** ******* *****

Kissimmee, FL ***46

Phone: 407-***-****

Email: ***********@*****.***

EDUCATION:

*National School of Technology Graduation 2001

*Major: Massage Therapy, Advance Massage Therapy

*Teco Technical Education Career Center Graduation 1999

*Major: CNA, Home Health Aid

*Winter Park Technical SchoolGraduation 1998

*Major: Home Health Aid-Patient Care Aid

*Union County College

*Major: Business Administration

OBJECTIVE:

*To obtain a secure position in a strong and well established work environment with opportunity growth and career advancement.

RELATED COURSE WORK:

*Anatomy & Physiology*Muscle Function Structure Data Analysis

*Physical Therapy:

*Classes taken with lab

SKILLS:

*Computer

*Proficient in Microsoft Word

*Data Entry

*Internet and E-Mail proficiency

WORK EXPERIENCE:

OPTUMRX : 10/2018 - Present

Customer Service Advocate:

*Receiving inbound calls from existing clients for mail order prescription refills.

*Claims processing and adjustments, Provides overrides for rejected claims.

*Enrollment and disenrollment or Medicare and Medicaid members. Taylor Farms: 2/2011 – 9/2018

Quality Assurance Technician:

*Physical Inspection and documentation of incoming Produce.

*Documentation of raw and finished products, grading for McDonald’s, Pizza Hut, Taco bell.

*Collection of Micro Samples to taking to the Micro Biology Lab for testing for Bacteria such as; Salmonella, E Coli, and other Micro Organisms. Lowe’s Home Improvement: Orlando, FL 4/2010 – 2/2011 Customer Service Associate:

*Assist Customers on Sales Floor

*Customer Service

*Merchandise Stocking and Replenishment

*Sales

Kelly Services (Mail Express) : Orlando, FL 8/2009 – 2/2011 Mail Sorter:

* Sorting and Distribution of Mail

* Scanning of Packages for Aetna, CVS, Wal-Mart, & Hanes

* Quality Assurance and Compliance, and Inspection for all Processed Mail and Outgoing Packages

Home Depot Home Improvement : Watchung, NJ 5/2008 – 5/2009 Sales Associate:

*Assist customers on sales floor

*Stocking and restocking merchandise

*Maintaining cleanliness on sales floor

Joule Scientific Staffing Solutions : Edison, NJ 11/2006 – 5/2007 Laboratory Associate (Church & Dwight):

*Prepare lab scale and pilot scale samples.

*Perform stability study.

*Assist in sample and data collection, sample storage, and testing.

*Issue test reports.

*Prepare samples for consumer, clinical, and sensory studies.

*Maintain laboratory.

*Keep chemical and samples inventory.

*Order chemicals and supplies as needed.

*Calibrate instruments.

Curascript Pharmacy: Orlando, FL 02/2003 – 08/2006 Pharmacy Technician:

*Assisted pharmacists in preparing medications

*Maintained dispensing areas and equipment to assure regulatory compliance.

*Prepared packages and shipped order to patients.

*Assisted in inventory control, received and stocking supplies.

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