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Care Specialist Customer Service

Location:
Memphis, TN
Posted:
April 18, 2023

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Resume:

SHELBY DROPE

Memphis, TN *****

662-***-**** - adwlvm@r.postjobfree.com

PROFESSIONAL SUMMARY

A staff pharmacist with demonstrated versatility in adapting to ever-increasing complexity in healthcare industry. Committed to providing quality pharmaceutical care as essential link in disease management.

A meticulous Pharmacist with experience in reviewing and fulfilling prescription and OTC medications. Advises patients of side effects, contraindications and benefits of medications.

SKILLS

Pharmaceutical Services

Quality Assurance Controls

Insurance Requirements

Regulatory Requirements

Interpreting and Processing

Medication Orders

Medication Therapy Management

Immunization Services

Drug Inventory Management

Medicare and Medicaid Processes

Patient Education

WORK HISTORY

06/2022 to Current Staff Pharmacist

Kroger's Pharmacy – Memphis, TN

Communicate regularly with physicians, nurses, insurance companies and managed care organizations.

Complete new and updated patient profiles with lists of patient medications. Assess correct identity, strength and purity of medications when filling prescriptions.

Check prescriptions for appropriate dosage, drug interactions, allergies and contra- indications before dispensing medications.

Maintain state and federal records of legendary drugs and controlled substances. Recommend appropriate clinical programs such as immunization, MTM

(Medication Therapy Management) and DCS (Diabetes Care Specialist). Vaccinate patients to provide immunity against influenza, pneumonia, and other diseases.

Enthusiastically answer questions regarding medications and side effects and printed out detailed information on pharmaceuticals for patients. 06/2019 to 06/2022 Pharmacy Intern

Kroger's Pharmacy – Memphis, TN

Completed accurate cycle counts, inventory management and will-calls for customers.

Educated patients on proper medication use.

Used pharmacy software to enter prescription and insurance information. Provided friendly customer service at drop-off and pick-up counters. Administered immunizations and met with patients for medication consultations, effectively improving awareness of pharmacy's health services. Counseled patients on new medications and OTC products. EDUCATION

05/2022 Doctor of Pharmacy: Pharmacy

University of Tennessee Health Science Center - Memphis, TN 05/2020 Bachelor of Science: Pharmaceutical Sciences University of Tennessee Health Science Center - Memphis, TN 05/2018 Bachelor of Science: Biochemistry

Northwestern State University of Louisiana - Natchitoches, LA CERTIFICATIONS

Licensed Pharmacist - TN: 6/31/22-6/30/24

Licensed Pharmacist - CO: 2/1/23-10/31/23

BCLS - 6/31/22-6/30/24

LANGUAGES

English

Native or Bilingual



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