Office Manager Courier
Resume:
JE
Jessica G. Englert
Professional Summary
Highly-skilled Courier successful in providing quality service and completing on-time deliveries. Cross-trained in all aspects of shipping and deliveries.
Over Number years of experience as delivery person working with small to large companies. Work hard to meet or exceed employer and customer expectations. Interact well with team and share advice and tips. Embrace shifting schedules and delivery routes. Always handle frustrated customers with professionalism and positive attitude.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Work History
Peninsula Messenger Service - Title Company Courier Monterey, CA
09/2005 - 03/2012
Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management and peers.
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Safely loaded items into delivery vehicle to minimize damage while in transit.
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Performed walk around on delivery vehicle before
beginning shift to verify correct and safe operating order.
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Answered customer inquiries regarding shipments and provided updates on package arrival.
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Picked up packages and made deliveries promptly,
exceeding prior delivery records by Number% in just Number Timeframe.
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● Drove safely at all times to avoid accidents and harm.
● Followed all company policies and procedures during shift. *******.*.******@*****.***
Seaside, CA 93955
Education
06/1995
Pacific Grove High School
Pacific Grove, CA
Credits: College Student
Counseling And Personnel Services
01/1998
Monterey Peninsula College
Monterey, CA
Credits : Business Management
Continuing education in
Business management /training
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Completed professional
development in Computer
Science
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Elected to Elected Position for
Student Organization, Fraternity
or Sorority in Year
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Professional development
completed in Subject
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● Continuing education in Subject
American International Transportation Agency - Chauffer Monterey, CA
07/2008 - 02/2009
Avis Car & Truck Rental - Car Rental Sales Agent
Established lasting relationships with customers by delivering packages on time, interacting professionally and responding promptly to questions.
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Tracked delivery information, mileage and fuel use while on shift.
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Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways.
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Operated vehicle safely in highly congested areas with no traffic violations.
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Greeted recipients, delivered packages and parcels and acquired proper signatures for all deliveries.
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Picked up medical specimens from Number businesses within Number square mile territory daily.
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Reported suspected mechanical issues quickly to
supervisor for remediation.
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Upheld high standards of professionalism and discretion when working with high-value clients.
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Vacuumed, cleaned and sanitized vehicles between
customers.
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Checked in with dispatch service and updated with current location.
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Answered, scheduled and responded to reservation calls at specific times and locations.
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Mapped efficient routes with minimal disruption to passengers or schedules.
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● Operated party vehicles, buses, and town cars.
Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.
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Maintained vehicle cleanliness to maximize passenger satisfaction.
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Upheld high standards of cleanliness, sanitation and service.
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● Arrived on time to customer appointments.
Checked in with dispatch to determine schedule and planned pickups.
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Stored passenger luggage and personal items with care for safety and security.
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Stowed passenger items with care and concern to avoid damage or displeasure with handling.
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Monterey, CA
05/2002 - 02/2005
Wasson's Carpet Cleaning Services - Office Manager Marina, CA
08/1996 - 09/2000
Resolved customer disputes to maintain positive
relationships and increase customer base.
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Drafted quotes, confirmed orders and managed transfers to handle rental needs efficiently.
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Placed sales calls Timeframe and handled sales for incoming customer calls.
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Coordinated with sales teams and clients to manage inventory, adjust orders and handle logistics.
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Implemented rental asset processes and cleanliness standards.
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Partnered with outside sales to identify critical accounts with growth opportunities.
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Executed sales and marketing initiatives to increase revenue for company.
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Generated leads for Type rentals through targeted
marketing.
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Complied with governmental and other regulatory
agencies by following policies and documenting
transactions.
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Developed new business and managed new and existing clients.
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Developed standard operating procedures for all
administrative employees.
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● Maintained computer and physical filing systems. Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
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Coached new hires on company processes while managing employees to achieve maximum production.
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Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
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Prepared meeting materials and took clear notes to distribute to stakeholders.
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Managed office operations while scheduling appointments for department managers.
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Sourced vendors for special project needs and negotiated contracts.
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● Compared vendor prices and negotiated for optimal savings.
Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
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Established workflow processes, monitored daily
productivity and implemented modifications to improve overall performance of personnel.
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Additional Information
References
Donna Crouse
MaryAnn Butler
Ted Wasson
**********@*******.***
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