Customer Service C
Resume:
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CAREER OBJECTIVE
Hardworking Amazon Private Label Account Manager with six
years of experience working directly with clients to service accounts. Expert at communication and applying targeted task systems and techniques to achieve sales goals. Successful at increasing revenue with new products while maintaining scale with existing ones.
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adwlrv@r.postjobfree.com
Monroe, NY 10950
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EXPERIENCE
Amazon Account Manager
SEP 2022 - PRESENT Tonersworld, Monroe, NY
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Product page set up.
• I have built an easy and cheap system to research what people want and complain about and created content accordingly for better conversion
• I updated the listings with many sales and marketing strategies in mind for better conversion.
• I have inserted many important KWs and STs for SEO (including the image file names). See more later. SEO techniques (for organic traffic)
• I have invested much in KW and ST research for PPC and product listing optimization.
• Increased rank for important KWs and STs through PPC and SEO.
• I tried as much as possible to ensure we stayed organically on top of essential KWs. Marketing
• PPC - Focused on ACOS should stay lower than the profit margin.
• PPC - researched for new essential keywords that might rank for.
• I created a customer database through sign-up forms and good customer service.
• I stayed in touch with existing customers by email and other social platforms
• I increased my audience and customers through other social platforms. Amazon seller central
• Relisted and added or updated product information. LIPPA TEITELBAUM
E C O M M E R C E A C C O U N T M A N A G E R
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• Kept track of daily sales for all the products sold on Amazon.
• I kept track of inventory.
• I tracked and managed payments, returns, and refunds.
• I have downloaded custom business reports.
• I contacted Selling Support and opened help tickets.
• Managed shipping with Fulfillment by Amazon (FBA).
• Managed advertising campaigns and monitored performance.
• I Monitored customer feedback and reviews.
Office and Staff Management
• I was responsible for that staff should do their work and work should be done appropriately.
• I Created systems and organized tasks between workers for a smoother and better outcome. Amazon Private Label Seller
JUL 2015 - FEB 2020 Kavsy (self), Monroe, NY
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Brand Niche and Product Research
• I Identified potential markets and market segments with desired customers and gaps for optimum product demand.
• Summarized raw data and analyses and made recommendations based on findings.
• Sourced marketing data from existing sources, keeping costs down and diversifying streams for maximum usefulness.
• Developed and maintained spreadsheets, questionnaires, and research tools. Vender Research
• I Examined considerable research and experiments to identify potential good vendors and suppliers for price, quality, and trust.
• I interpreted test results and determined the need for retesting.
• Developed and maintained spreadsheets, questionnaires, and research tools. Branding
• Came up with catchy names for brand
• Worked and communicated with logo designers and created the best logo and brand bible
• Worked and communicated with graphic designers for packaging design. Amazon seller central
• List new products and add or update product information.
• Keep track of daily sales for all the products sold on Amazon.
• Keep track of inventory and update listings.
• Track and manage payments, returns, and refunds.
• Download custom business reports.
• Use customer metrics to monitor store performance.
• Contact Selling Support and open help tickets.
• Manage shipping with Fulfillment by Amazon (FBA).
• Manage advertising campaigns and monitor performance.
• Monitor customer feedback and reviews.
Product page set up
• I have built an easy and cheap system to research what people want and complain about and created content accordingly for better conversion
• I create listings with many sales and marketing strategies in mind for better conversion.
• I invest a lot of time in images. Images are a critical factor when it comes to conversion.
• Everything is filled with SEO (including the image file names). See more later. SEO techniques (for organic traffic)
• I have invested much in KW and ST research for PPC and product listing optimization.
• Increased rank for important KWs and STs through PPC and SEO.
• I tried as much as possible to ensure we stayed organically on top of essential KWs. Marketing
• PPC - Focused on ACOS should stay lower than the profit margin.
• PPC - researched for new essential keywords that might rank for.
• I created a customer database through sign-up forms and good customer service.
• I stayed in touch with existing customers by email and other social platforms
• Increased audience and customers through other social platforms. SKILLS
• Staff Management
• Team Leadership
• Project Management
• Account Management
• Strategic Account Planning
• Competitive Product Reviews
• Business Development
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Contact this candidate