Administrative Assistant Data Entry

ELIZABETH AFOLAYAN

Newport News, VA ***** Phone no: 240-***-****

Email: ******.********@*****.***

SUMMARY

Resourceful and experienced administrative assistant offering expertise in customer service, travel coordination and file management. Dedicated team member with high attention to detail and strong organizational skills. Maintains professional appearance and demeanor, expertly completes assigned tasks with high degree of accuracy and focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

SKILLS

• Document and File Management

• Strong Organizational Skills

• Multitasking and Time Management

• Correspondence Writing

• Data Entry Documentation

• Travel Arrangement Management

• MS Office Suite Knowledge

• Appointment Coordination

ADMINISTRATIVE ASSISTANT 09/2021 to CURRENT

Master Center For Addiction Medicine Hampton, Va

• Executed record filing system to improve document organization and management of confidential records.

• Maintain department records by scanning, filing, and managing electronic and hard copy files, adhering to Records Management policies and procedures.

• Supported office staff and operational requirements with administrative tasks.

• Provides end of day daily reports to management as regards to daily tasks administered

• Receive, sort and distribute inter-office and regular mail and Assist with processing outgoing mail.

• Received, recorded and addressed incoming and outgoing communication via telephone and email.

• Conducted insurance verification and pre-authorizations.

• Request and collect patient medical reports from medical offices

• Documented patient medical information, and case histories to facilitate smooth appointments.

• Complete client paperwork with clients, both in person and via Docusign, and maintain communication with the client about the status of accounts.

• Assist in preparing monthly billing statements for patients with outstanding accounts.

• Managed patient charts.

• Scheduled patient appointments for staff teams.

• Organize and manage multiple priorities (time management).

• Independently coordinates, facilitates, and attends various meetings, creates meeting agendas and other materials, taking, transcribing, and distributing minutes and follows up on action items.

• Time entry and calendaring

• Utilizing data entry skills in framework of medical database.

• Converted paper charts into digital files and uploaded to EMR system.

• Open to new challenges and assist with multiple projects as requested.

• Coordinate business travel in accordance with travel preferences and corporate travel/expense guidelines.

• Excellent use of Microsoft word, excel, power point, outlook, one note, travelperk etc.

• Self-motivate and can work independently

ADMINISTRATIVE ASSISTANT 09/2019 to 09/2021 MBI

Health Services Washington, DC

• Organized weekly staff meetings documenting discussions and logged minutes for corporate records.

• Scheduling patient appointments, maintaining medical records, billing, and coding information for insurance purposes.

• Verified insurance coverage to prepare for upcoming patient appointments.

• Called patients to confirm scheduled appointments day in advance.

• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote the patient's mental health.

• Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients.

• Maintained current and accurate digital medical records for patients.

• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

• Used critical thinking to break down problems, evaluate solutions and make decisions.

• Established relationships with Medicare, Medicaid and private insurance providers to resolve billing issues effectively.

CUSTOMER SERVICE REP/CASHIER 09/2017 to 08/2019

Wings 21 Lanham, MD

• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

• Maintained current knowledge of store promotions and highlighted sales to customers.

• Completed inventory counts and ordered merchandise.

• Handled customers' complaints and concerns promptly and escalated complex issues to the manager for quick resolutions.

• Reconciled cash drawer at the start and end of each shift, accounting for errors and resolving discrepancies.

• Greeted customers and responded to informational request.

• Issued receipts, discussed return policies and directed customers to pick up location for larger merchandise.

• Processed credit cards, gift cards and coupons on electronic computer systems.

• Answered multiple phone calls to assist customers with questions and orders.

• Maintained work area and cash drawer organized.

EDUCATION 12/2016

UNIVERSITY OF IBADAN

Bachelor of Science Sociology

CERTIFICATION: Certified CPR and First Aid

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