Sales Associate Customer Service
Resume:
CA
Chibuzo Abara
Professional Summary
Results-oriented Senior Account Executive with experience in strengthening customer relationships and promoting company offerings. Strong active listening and persuasion skills. Adaptable and motivated by new challenges.
Work History
AT&T - Senior Account Executive II
Remote
02/2020 - Current
Charter Communications, Spectrum - Account Executive Simpsonville, SC
01/2018 - 10/2020
Maintained contact information database by keeping account details updated, clear and relevant.
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● Prepared documentation, finalized sales and maintained records. Brought in over $500,000/yr in revenue while managing multiple high- profile accounts.
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Developed strategies using market research with support from cross- functional teams.
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Promoted company offerings to diverse customers with targeted and disciplined approach.
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Established CRM that increased sales by 15% and enhanced account tracking on new and existing clients
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Generated new business opportunities through prospecting, resulting in over $350K in business
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Organized and coordinated with three senior executives new business trends to develop two new services
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Collaborated with 4 departments to install 5+ new procedures and webinars for contracting
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Managed over 150+ accounts; initiating every step during contracting process
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Responded to 50+ customer service calls daily resulting average save rate of 80%
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Assisted 3 account executive assistants and supported 20+ customers to drive company brand.
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********@*****.***
Greer, South Carolina 29650
JOIN ME ON LINKEDIN
● www.linkedin.com/in/chibuzo-abara
Education
Expected in 08/2023
ANGLIA RUSKIN UNIVERSITY
Cambridge, England, England
MBA: Business Administration And
Management
08/2022
ANGLIA RUSKIN UNIVERSITY
Cambridge, England, England
Bachelor of Science: Business
Administration And Management
05/2013
Claflin University
Orangeburg, SC
Bachelor of Science: Environmental
Science
Certifications
Business Fundamentals For Customer
Success Managers, Linkedin Learning,
Nov, 2022.
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Hyundai Of Greer - Automotive Sales Consultant
Greer, SC
10/2016 - 01/2018
The Cliffs Golf Resort - Membership Sales Associate Marietta, SC
09/2013 - 09/2016
Cultivated relationships with new customers to achieve sales objectives of 20 cars per month and provided insight into new products, features, and options
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Strategically negotiated with customers to close on deals and increase sales; personally worked deals, interest rates, leases, and calculated financial requirements prior to obtaining approval from dealership manager and F&I manager
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Qualified and followed up on warm Internet leads regarding new and pre-owned vehicle availability, price, and options
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Maintained contact with customers via email, phone calls, and regular updates on promotional offers
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Greeted and actively listened to customers to uncover purchasing needs and provide recommendations based on automotive requirements
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Used consultative sales process to match customers with vehicles suiting their needs
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Provided adequate customer service to each customer through active engagement
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Sold latest, high-end, golf equipment through deep understanding of product knowledge and persuasive communication
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Established and maintained multiple returning customers by ensuring complete satisfaction experience
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● Quoted prices, credit terms and other bid specifications. Handled and closed numerous individual transactions averaging
$75,000 monthly/annual revenue.
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Skills
● Account Management
● Salesforce
● Marketing Strategy
● Business-to-Business
● Customer Success and Service
Microsoft Software (Word, Excel,
PowerPoint, Teams, etc.)
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● Customer Retention and Acquisition
● SaaS
● Network Development
● Client Analysis
● Customer Relations
● Project Management
● Problem Solving
● Active Listening
● Team Member Development
Contact this candidate