Cedric A. Samuels adwlr8@r.postjobfree.com

Core Competencies/Skills:

5+ years’ experience in PC repairs and troubleshooting within an Enterprise setting

Office 365 / Publisher, Outlook, Access, Word, Excel, PowerPoint

MS Project/ VISIO Windows 7/ Windows 10 Expert

Troubleshooting all pc and mobile devices Citrix virtual environment / RTC_APPS list

DNS & DHCP / with other administrative tools Various RF Scanners Pocket PC, and Windows CE

Imaging Laptops/Desktops Data Base Management Azure Active directory ServiceNow

AirWatch for compliance management DOS Programming

Technical Writing Visual Basic NET

SQL C ++

HTML RSA Admin Console

Windows Easy Transfer Tool VMWare

ADOBE Light Room Dream Weaver

Configuration & Support Novar – Remote Connections

VPN(Virtual Private Network Troubleshooting) OpusBas-Remote Connections(EMS)

College Background:

Indiana Wesleyan University

BS - Business Information Systems - 2018

Professional Experience:

Tata Consultancy Service/Eli Lilly Incorporate

Tier 2 Support/System Engineer October 2021 – Present

' • I managed my ticket cue for incoming Break/Fix tickets in ServiceNow.

• I support software and hardware incidents.

• I’m Dell certified as a TechDirect user for procuring warranty support

• I support multiple pc form factors, Laptops (Dell, Lenovo), and Dell desktops

• Re-imaged and configured laptops for deployment.

• Support revalidation of PC hardware for redeployment

• Creation of process and technical support documentation

Marriott International

Night Auditor July 2022 – Present – part-time work

Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges.

Bell Techlogix

Service Desk Analyst Feb 2018 –October 2021

I receive service request calls through Remedy for remote pc troubleshooting and repair.

I handled calls for the installation of computer products including system hardware, software, or new pc onsite installations

I provide technical support to customers on operational or maintenance aspects of system equipment.

I serve as a customer contact for technical and service-related problems. Diagnoses mechanical, hardware, software, and systems failures, using established procedures. Determines the most cost-effective repair/resolution to minimize customer downtime.

I receive calls as a Tier 1 Help Desk Support utilizing Active Directory, VPN, Microsoft Office 365 products, and RSA Admin Console.

Experience with creating and modifying profiles in Active Directory in addition to password resets.

Documenting all aspects of incidents, requests, and tasks into the ServiceNow ticketing system.

Responding to various clients, co-worker chats, and email support.

Hertz Corporation

Flex Representative 2017 – prior work

I provided some of the easiest, and most valued experiences for our customers. This hourly rate plus sales commission team member provides world-class customer service and professionally and effectively sells Hertz products and services to meet the customer's travel needs. Also, meet company goals and projections for the sales period.

Contact this candidate