Personal information:

Name : Bassem Bousselmi

Place & Date of Birth : Baja 20/1/1981

Nationality : Tunisian

Gender : Male

Status : Married

Permanent Address : Beja – Tunisia

Current Address : P.O.Box 2729 Al Khobar 31952 KSA

Mobil :+966-*********

Email :adwlq9@r.postjobfree.com

Personal profile

I have over 8 years hotel Management and 11 Years operation experience in an international five- four stars hotel and was F&B Champion for Eastern province (3 Hotels). Skilled in all aspects of food and beverage operations include planning, increasing sales, inspiring excellent customer service, driving for results, problem solving & decision making, ensuring consistency in operations, maintaining quality assurance, maximizing profitability, and implementing new initiatives.

Core Competencies: Pre-opening, Budgeting & Cost Control, Profit & Growth strategies, Hotel operations, Strategic Marketing & Sales, Managing a Diverse Workforce.

Honest, dependable, and self-managing. Training of staff in all aspects of the hospitality field, supervisory, management skills including performance management. Strong team player, able to deal with high level confidentiality. Good problem-solving & decision-making skills. Strong communication skills which facilitate, high level of collaboration across all staff levels.

I consider myself a very energetic and seasoned team leader able to create, build and lead multi-cultural teams.

I would say my strengths are my organizational and delegation skills as well as my ability to manage People under any circumstances. In all of my appraisals/reviews the same thing keeps coming up, my managers are amazed at how I manage to stay so calm and relaxed under all situations and not show any Signs of stress. I believe that all negative comments/ actions can be made into a positive action and Feedback

An enthusiastic manager with drive, determination, and a proven ability to ensure that a F&B operates efficiently and profitably. Having a track record of maximizing guest satisfaction and profitability whilst maintaining high standards of food and service and present a positive image of the business. Extensive knowledge of the hospitality industry, its working practices, conditions of employment and diversity issue

Professional Training:

Food & Personal Hygiene HACCP

Pre-Opening experience. Intercontinental Al Khobar KSA.

Crisis Management (Fire, Life, Safety) Hotel – Renaissance Hotel o Tunis.

Guest Relation Training & Customers Focus Training.

MTD training Method of Management Training and Development.

Integrated Business Plan IBP

I-Clean Training ( New Cleaning Program established by IHG Hotels Group)

Revenue Meeting & Training

Harvard Business School more than 41 Courses (Delegating, Business Case Development, Hiring, Writing Skills, Team Leadership, Business Plan Development, New Manager Transitions, Managing Upward, Marketing Essentials, Customer Focus, Project Management, Career Management, Time Management, Change Management, Budgeting & Coaching……etc

I-Lead Training (New Sales Program established by IHG )

IHG Orientation

Opera System Good Knowledge

Foundation Food Safety

Selling Strategic 1

Pathways

ALDP (Solving Everyday Problems)

ALDP (Build Great Teams)

Managing Fraud

Languages:

Arabic: Mother Tongue.

English: v. good in Reading, Writing, Conversation.

French: Fluent in reading, Writing, Conversation. Mother Tongue.

Honors:

A Certificate from “Conferie de la Chaine des Rotisseurs”, Association Mondiale de la Gastronomies.

A Certificate from Six Continents Hotel (Can-Do Training).

A Certificate of Pre –Opening team InterContinental Al Khobar.

A Certificate of Orientation InterContinental Al Khobar.

A Certificate of SS2

Leading Others Certificate Crowne Plaza Madinah ( 6 month course )

Objectives:

Seeking a higher and challenging position with an international hotel and/or catering firm to enable me to utilize a satisfactory level of my managerial capabilities as well as add/ develop my experience and knowledge.

Personality:

Self–motivated, energetic with enthusiastic personality, Driving For Result,

Problem Solving and Decision Making, Leading and Development People,

Innovation, Cultural Awareness

Achievement:

Financial Target

Actual 2021

Budget 2021

Var

Total Revenue

22,670,573

21,007,325

1,663,248

GOP before Fees

7,856,839

7,453,974

402,865

Quality Target

IHG winning Metrics

6\7

TripAdvisor

49\212

Financial Target

Actual 2022

Budget 2022

Var

Total Revenue

25,673,728

20,660,843

5,012,885

GOP before Fees

8,462,775

5,405,034

3,057,741

Quality Target

IHG winning Metrics

7\7

TripAdvisor

2\215

From 01st June 2020 until now:

Position: Hotel Manager In Charge F&B

Establishment: Holiday Inn Corniche Al Khobar

Facilities:193 Room key and 202 Room Key

2 F&B Outlets, All day Dining, Coffee Shop,Room Service, 7Meeting rooms and ODC up to 400 Pax.

DUTIES & RESPONSIBILITIES:

Fully responsible for all aspects of all departments.

Support and work with all Head of Departments in all aspects of running operation.

Ensure the premises are in operative condition as per category of the unit to receive & serve the guests.

Conduct regular operations team meeting with all the HOD daily / weekly to discuss routine operational matters, sales targets, heartbeat feedback action taken for service recovery, and also any staff issues.

Ensure SOP implementation in all departments and check the same during routine operational checks. Consultant /GRM guidance to be taken wherever required.

Monitor the purchase / indent / requisitions of each department, the accounts receivable (collection from debtors) and the accounts payable (payable to the vendors / suppliers etc).

Randomly inspecting the stores (F & B / Kitchen) to check the stock in hand (quality, par stock levels, expiry etc) with the F & B Manager & Chef.

Inspecting all departments for SOP implementation.

Inspecting all department with their respective Manager's for cleanliness, ambience, service readiness, staff grooming & hospitality culture.

Monitor the co-ordination between all departments for smooth & efficient operations. Assessing and reviewing customer satisfaction and service recovery process.

Meet all dept. heads to review & train the staff to upkeep the human capital.

Identifying staff learning needs and assisting with development

Providing timely and constructive feedback to all direct reports as and when required either formally or informally.

Conduct weekly / Daily meeting with marketing people for enquiry & follow up & conversion to grow up the business. Monitor and maintain operation & overhead cost in order to maintain maximum revenue to the organisation.

Be on available on call 24 hours a day to resolve any urgent problems on emergencies.

Responsible for the overall management of the operation of the hotel.

Any other duties assigned.

From 019st April 2019 until 1 June 2020:

Position: Cluster Food and Beverage Manager

Establishment: Holiday inn corniche Al Khobar and Holiday inn Half Moon Resort

Facilities:193 Room key and 202 Room Key

2 F&B Outlets, All day dining, coffee shop, room service,7 Meeting rooms and ODC up to 400 Pax.

1 All day dining, oriental Restaurant,Coffee Shop, Room service, 3 meeting rooms and ball room

From 019st December 2017 until 30 March 2019

Position: Food and Beverage Manager

Establishment: Holiday Inn Corniche Al Khobar

Facilities:193 Room key

2 F&B Outlets, All day dining, coffee shop, room service,7 Meeting rooms and ODC up to 400 Pax.

DUTIES & RESPONSIBILITIES:

1.Supervise the functioning of all Food & Beverage outlet service facilities, food sales and beverage costs, to ensure maximum efficiency is achieved.

2.Control and analyse, on an on-going basis, in order to optimize the following:

i. Quality levels of product and service ii. Guest satisfaction iii. Operating costs

iv. Sanitation, cleanliness (hygiene) v. Manpower Recruitment vi. P&L vii. Menu Engineering viii. Leadership skills

Monitor present and future trends, practice and systems in the Food & Beverage industry to ensure that the hotel’s Food & Beverage operations are

competitive in the marketplace

3.Establish and maintain effective employee relations.

4.Conduct such functions as employee orientation, performance appraisals and guidance, implementing F&B Employee Training at Outlet levels, and to ensure appropriate staffing and productivity.

5.Consult with Food & Beverage Manager as appropriate in performing above duties.

5.Supervise and coordinate preparation of menus, beverage lists by taking into consideration such factors as and when necessary.

6.Coordinate with F&B Outlet Head regarding Beverage par stocks ensure implementation of prevailing policies and to enhance efficiency while maintaining the Food and Beverage quality and quantity standards stipulated by the Six Continental Hotels Co.

7.To attend Food and Beverage meetings and follow up on the matters mentioned below but not limited to.

8.Keep an up-to-date standard file for all Food and Beverage

9.Implement a daily, weekly and monthly checklist for all Food and Beverage Service Outlets. Ensures proper follow-up to attain maximum quality and efficiency.

10.Participate in preparation of the hotel’s strategic plan, marketing plan and goals programmed, prepare the Food & Beverage departmental budget when and as necessary and randomly inspect all Food & Beverage regions on daily basis to ensure facilities and equipment are clean, well maintained and replaced if necessary.

11.Good skills in budgeting and forecasting

From 19th January 2016 until 28 December 2017

Position: Assistant Food and Beverage Manager

Establishment: Crowne Plaza Madinah

Facilities:506 Room key including Suite, 3 F&B Outlets, All Day Dining, Fast Food Restaurant,Lounges, 8 Meeting rooms and ODC up to 500 Pax.

From 1st November 2011 until 2016

Position: Outlets Manager

Establishment: Intercontinental Al Khobar KSA

Facilities: 165 Room key including 46sm Royal Suit, 3 F&B Outlets, All day dining, fast food Restaurant, Fine dining, 2 Lounges, 8 Meeting rooms and

ODC up to 500 Pax. From 2009 till 1st November 2011

Position: Restaurant Manager

Establishment: InterContinental Al Khobar

From 4th June 2007 till 1st June 2009

Establishment: InterContinental Al Khobar Pre-Opening

Position Asst Restaurant Manager

Job Description: Full in Charge of all F&B Service Dept Handling

All Responsibilities of all sections And Food & Beverage Sales Promoter. Prepare job description for F&B staff. Conduct hygiene audits, Maintain Service standards forward planning & creating action plan for F&B service department.

From 03rd. June 2005 until 16th. Jun 2007

Establishment: Renaissance Marriott Tunis

Position: Ass Restaurants Manager & Trainer at the college Job Description: Full in Charge of all Service Dept Handling All Responsibilities of all sections.

From 6th, Oct 2004 until 20th, Jun 2005.

Establishment: Renaissance Marriott. Tunis

Position: Food & Beverage Supervisor

Job Description: Leading a teamwork effort handling all aspects of Food & Beverage & full in Charge of Room Service.

Education:

Bachelor Degree (License) : Hotel Management

Institute Des Hautes Etudes Touristiques

Sidi Thrif Tunis

(2001 – 2004 )

Secondary Studies: Bac. 2001

Confederation of Tourism & Hospitality

Level 4 Diploma in hospitality Leadership 2015

Hobbies:

Travelling

Football

Basketball

References

Mr. Youssef Nahi

Area General Manager

Tele 009*********** Al Hokair group

Mr. Clive smith

Manager Director Al Hokair group

Tel: 009***********

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