TRENT BLAU

***** ********* *****

Granger, IN ***30

303-***-****

Objective

To secure a position as a Desktop/Helpdesk/Network Technician where I will be able to utilize my hardware and software knowledge for the good of the company.

Education

Mankato Technical Institute

A.A. - Electronic Technology

Directors List - 3.9 GPA

A+ Certified

Experience

Allstate Sweeping LLC

2019-2020

Street Sweeper Operartor

Responsible for construction cleanup for major highway construction company’s and cleanup of construction equipment at Denver International Airport

Unisys

July 2013 – 2019

Customer engineer 4

Dell enterprice certified

Dell destop/laptop certified

Dell tape librarys

Windows 10 certified

EMC Certs:symetrics (DNX,VMAX10,VMAX20.VMAX40,VMAX3),VNX,Clarion, Cellera,and Data Domain

Spectra Logic hardware certified : T50e,T120,T200/380/680,T950

Quantum Tape & storage certified

NEC POS

Unisys security awareness certified

Unisys is third party maintenance provider for DELL/EMC/QUANTUM/SPECTRA LOGIC/MICROSOFT and 711

Respond to technical service requests on enterprise-level servers, PC and laptop computers, storage sub-systems and drives, computer and telecommunications systems as well as networking devices at client locations in the Detroit, MI area. Candidate must have hardware experience to support a variety of vendor server, mass storage, desktop, core legacy and networking devices. The candidate should also be knowledgeable on various Microsoft operating systems and desktop applications. The majority of assigned daily tasks are service events related to strategic partner accounts enterprise server, network storage appliances, network communications equipment etc.

Requires a high level of expertise in PC operating systems i.e. Microsoft/Linux/Unix, networking software, anti-virus software, and all tier one manufacturer PC and printer products, OEM network devices, and document processing products. This role is also intended as the primary role for personnel providing complex deskside support.

Provides call taking and site specific support (DTS and Legacy).

Provides deskside support including software, hardware and networking support for desktops, laptops and servers.

Prepare and present performance / incident reports to the Service Delivery Manager and to the customer.

Performs installs, moves, adds and changes as required

Tests and certifies PCs, networks, servers and client approved applications

Provides advanced troubleshooting capabilities on software and hardware problems including DTS, legacy systems and interconnectivity problems.

Installs and maintains enterprise servers, mainframe, high-end networking and complex product configurations, servers, telecommunications equipment, storage-subsystems and drives, high-end document processing equipment, peripherals and PCs.

Takes responsibility for follow-up services or problem escalation.

Maintains a high degree of professionalism in actions, demeanor and dress.

Ensures customer satisfaction throughout the service delivery transaction

Peerless Tyre Company

2003-2013

Desktop/Helpdesk/Network Technician

Responsible for maintaining and resolving all software and hardware issues for 60 tire stores including computer equipment at the corporate office that totals over 75 end users. Maintain the IBM I Series operations in the corporate office including Email Proxy server. Work on all LAN/WAN projects. Responsible for configuration of TCP/IP and SMTP protocols. Troubleshoot and repair all computer and printer hardware issues for all the retail tire locations and corporate office.

GE Capital ITS

1997-2000

Desktop/Helpdesk Technician

Responsible for installations, configurations, upgrades, administration and troubleshooting of hardware and software related issues on desktop computers, printers and laptops including network servers through automated ticketing systems. Maintained customer relations with several commercial and government accounts, ensuring prompt delivery of parts and service.

Related Experience

Software:

Windows 95, 98, 2000, XP Pro,Vista

Windows 7 Ghost

Windows NT Workstation Access remote

NT Server 4.0 Advanced dialer

Novell Netware Exacct

Novell Groupwise Crosstalk

EDI Edge Symantec

Office 97, 2000 Remote Desktop

Windows 7

Cisco VPN Client

Hardware Certifications:

Certified To Service All Compaq Products

Certified In HP Laser Jet Hardware

Servers

IBM Netfinity 7000

Compaq Proliant 1200, 1600, 3000, 5500

Compaq ProSignia 200

Compaq ProLiant 800, 6000, 6500, 7000

Certification in Rack Installment

IBM AS400, IBM I Series

Unisys - 6030, 6031, 6060, & 6065

PC’s

Compaq DeskPro XL, XE, 4000S/4000N, 2000, 4000, 6000, EP, EN

Compaq Workstation 5100

Compaq Prolinea 3/25 SX, Compaq Prolinea 4/25 S

IBM 9595, IBM 8595 OKD/OKF, IBM 5170 AT, IBM 5150 XT

IBM PS/2 - 8525, 8530, 8535, 8550, 8557, 8565, 8570, 8580, & 9557

PS/Value Point - 6381, 6382, 6384, & 6387

NCR - 925, 3330, & 3333

Dell power Edge XE 566, Dell optiplex XM 590, & Dell omniplex 590, 360 & 380

Acer Nodes - 400, 500, & 9609

Ast Bravo MS 4166D Fileserver

Angel Station Arlan 655-900 ISA Wireless Lan

Laptops

Compaq Armada 1500, 4100, 7300, 7700

Compaq Presario, Contura Family, LTE, LTE Elite, LTE 5000 Series

Toshiba

IBM Thinkpad

AST

Gateway

Dell

Printers

Hewlett Packard 520, 500, HP4P, HP3P, HP3SI, 4SI, 5SI, Mopier

Hewlett Packard 4L, 4P, 4ML, 4MP, 5P, 5MP, 6P, 6MP

Hewlett Packard 4000, 5000/N/GN Series

Hewlett Packard 4, 4M, 4+, 4M, 5, 5M, 5N

IBM 4201 Proprinters, IBM 4029 & 4039 Laser Printers

IBM 4974 & 4975 Printers, IBM 4226, Lexmark 2381, 2391 & 260d, IBM 4224

IBM Info Print 1552

Decision Data 6521 & 6704

Genicom - 3820, 3840, & 3840 EP

Texas Instrument 810

Everex ELT 8 & 5p Laser Printer

Datasouth A3300

Unisys AP 1339

Uninterrupted Power Supply

Sola 3.0 KVA UPS Sola 5.0 KVA UPS

Sola 1.8 KVA UPS Sola 3.1 KVA UPS

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