Service Representative Customer

Location:

Canton, MS, 39046

Salary:

Open

Posted:

April 17, 2023

Contact this candidate

Resume:

Summary

Dedicated Customer Service Professional who focuses on promoting a positive environment and supporting customers by resolving their issues efficiently and promptly. I take the initiative to complete tasks to the best of my ability. My extensive background in customer support has aided in my success as a Customer Service Professional. Skills

Exceptional Customer Service, Outstanding Written and Verbal Communication, Time Management, Interpersonal, Empathy, Efficient Problem Solving, Inbound Phone Calls, Outbound Phone Calls, Troubleshooting, Keen to Details, Customer Support, Multi-Task, Upselling, Highly Organized, Computer Literacy, Multi-Line Phone System, Multi-Line Phone System Experience

Conduent Mississippi PEBT

Remote Customer Service Representative 04/2022 - 02/2023 Handle a high volume of inbound telephone calls using multi-line phone systems Assist customers with questions about PEBT related matters Maintain familiarity with company products and services to easily assist customers Thoroughly collect customer information for account set up and maintenance Maximize the company and customer satisfaction by building rapport with customers Provide exceptional timely customer service to increase client retention and loyalty Research customer PEBT accounts

East Madison Water Company

Customer Service Representative 01/2014 - 04/2022 Answered and directed telephone calls using a multi-line phone system Thoroughly processed billing, invoice, accounts payable and accounts receivable Assisted customers by answering their questions and providing them with essential resources Determined eligibility for extension requests from customers Calculated and processed billing adjustments

Support.com

Remote Customer Service Representative 02/2013 - 02/2014 Handled a high volume of inbound and outbound telephone calls Actively listened to customers while thoroughly resolving their issues Responded to customer feedback via phone, email and chat platforms Maintained familiarity with company products and services to easily assist customers and provide outstanding customer service Maintained friendly and professional attitude at all times Big Daddy's Check Cashing

Check Cashing Manager 12/2011 - 02/2013

Oversaw day to day tasks for the check cashing department Evenly delegated job duties to ensure a smooth flow of operations Accurately balanced batches for payments and receipts Prepared invoices and correspondence

Provided customers with exceptional customer service Maintained updated bank information which included deposits and statements Fred's

Assistant Manager 04/2003 - 12/2011

Hired and trained employees

Assisted in the unloading of merchandise from vendors to stock the shelves Maintained accurate and complete cash register deposits and receipts Strictly adhered to company policies and procedures Lakisha Brown

Canton, MS 901-***-****

***************@*****.***

Processed employee payroll

Provided accomplished customer service

Maintained a pleasant and safe work environment

Recorded inventory

Supervised and managed a team of 17 employees

Education

Canton High School

05/1989

Awards

High Quality Customer Phone Calls X3