Data Entry Customer Service
Resume:
Kayla Higdon
Leitchfield, KY *****
************@*****.***
Efficient, accurate and detailed-oriented self motivated who takes initiative and has an drive to excess. Highly motivated to expand knowledge and skills.
Work Experience
CUSTOMER CARE SERVICES
NTT Data Services Plano,TX
Remote
August 2022 to Current
Answer calls for providers, hospitals, and reps for benefits and eligibility. Medical Assistant
Owensboro Health Twin Lake Medical Center - Leitchfield, KY December 2020 to May 2022
I currently run the COVID-19 swab center. I answer the phone, schedule appointments, order tests, call patients with results, and fax results to the correct health department. Receptionist
Ohio County Hospital - Hartford, KY
July 2017 to November 2020
• Copied, logged and scanned supporting documentation. Verified data integrity and accuracy.
Responded to customer requests via telephone and email. Verified all patient demographic information when registering them for service. Reviewed 100 plus patient cares and insurance coverage information per week. Collect and processed cop-payments and out of pocket charges using eCw. Evaluated patient care needs, prioritized treatment and maintained patient flow. Reviewed current contracts to identify upcoming contract expirations and coordinated with stakeholders to analyze contract renewal and re-negotiation. Reviewed records, paperwork, and orders for errors and resolved issues with minimal direction. Checked patient records to make sure that information was accurate. Fix any computer issue for IT. Replace toner and cartridge. I'm in charge of the Contract from another company. I help with billing and setting up the contract for billing and payment.
Aide
Help At Home - Owensboro, KY
April 2016 to July 2017
Supervised daily activities and provided assistance when needed. Maintain a clean, safe and well-organized patient environment. Filed paperwork and organized computer-based information. Sandwich Artist
Subway - Calhoun, KY
August 2008 to September 2011
Clean food preparation area, tools and equipment.
Organized work areas to foster efficiency.
Assisted guests, including offering personable, greeting, and taking orders. Prepared sandwiches and other menu offerings in a timely manner. Monitored temperature of cases, shelves and storage areas and reported failures to the manager. Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards. Expertise in baking artisan breads and pastries.
Upheld highest standard for cleanliness of glass and silverware. Cleared dirty dishes, refilled beverage glasses, cleaned tables, and brought baskets of bread. Proofed dough and baked bread, cookies and other bakery products. Followed proper standards for product freshness, food safety, weights and measures, refrigeration and sanitation. Assisted in cashiering and Point of sale (POS) system procedures during busy hours. Education
High School Diploma
Mclean County High School - Calhoun, KY
June 2009
Skills
• ACCOUNTING (2 years)
• CUSTOMER SERVICE (2 years)
• CUSTOMER SERVICE ORIENTED (2 years)
• HIGHLY ORGANIZED (2 years)
• KEYBOARDING (2 years)
• Receptionist (3 years)
• Scheduling (3 years)
• Filing (3 years)
• Billing (3 years)
• Data Entry (3 years)
• Customer Service Skills (8 years)
• Microsoft Word (3 years)
• Inventory (3 years)
• Microsoft
• Microsoft Office
• Organizational Skills
• Outlook
• Schedule Management
• Medical Records
• Personal Assistant Experience
• Medical Scheduling
• Patient Care patient care: Intermediate Schedule Management: Intermediate Accounting: Intermediate Customer Service Oriented: Advanced Works well under pressure: Intermediate Highly organized: Expert Multi-line Phone System: Intermediate Keyboarding: Intermediate Appointment setting: Competent Strong Communication Skills: Expert Professional and Mature: Advanced
• Epic
• Caregiving
Languages
• English - Expert
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