TJ

TOMEKA JEFFERSON

adwloe@r.postjobfree.com 601-***-**** Edwards, MS 39066

Dependable Transaction Processing Associate delivers highest quality of customer service to clients. Carefully handles client information requests. Responds to questions and queries rapidly with attention to detail. Forwards accurate information promptly to maintain customer satisfaction. Multitasking

Customer service

People skills

Teambuilding

Computer skills

Training & development

Good work ethic

Microsoft Office

Supervision & leadership

Team management

Gainwell Technologies Ridgeland, MS

Transaction Processing Senior Associate

10/2022 - Current

Received, processed and organized transactional documents and transmitted to clients.

Handled and verified data received by automatic data extraction tools. Gathered and processed documents in electronic and hard copy format to assess wholeness and completion.

Captured and transcribed information based upon client requirements and requests.

Received requests and documents related to processing financial transactions.

Sorted and archived documents and files by form type to assess inventory of information.

Remitted and settled funds using account system programs and networks. Recorded applications for loan and credit, loan information and disbursements of funds.

Accepted payment on accounts.

Established credit limits and grant extensions of credit on overdue accounts.

Conduent Business Services Ridgeland,

MS

Business Banking Manager

07/2022 - 10/2023

Guided teams to increase business portfolio and grow bottom-line profitability.

Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions. Checked payroll, for accuracy and compliance.

Created and updated financial reports on frequent basis to present information to leadership teams.

Managed relationships with tax authorities, bankers and auditors. ACS Xerox Ridgeland, MS

Transaction Processing Associate Team

Received, processed and organized transactional documents and Summary

Skills

Experience

Lead

06/2004 - 07/2022

transmitted to clients.

Handled and verified data received by automatic data extraction tools. Gathered and processed documents in electronic and hard copy format to assess wholeness and completion.

Received requests and documents related to processing financial transactions.

Transferred data from hard copies to digital databases, organizing information in new formats.

Remained focused for lengthy periods to accurately perform work with adequate speed.

Identified and corrected data entry errors to prevent duplication across systems.

Responded to daily inquiries and requests within mandated timeframe to meet deadlines.

Proofread and edited documents to correct errors.

Reviewed, corrected or deleted data, verifying customer and account information.

Stored hard copies of data in organized files to optimize retrieval. Exceeded quality goals to support team productivity. Antonelli College Flowood, MS

Receptionist Clerk

01/2000 - 05/2004

Pulled and organized requested documentation.

Worked with office manager to attain operational goals. Answered and directed incoming calls using multi-line telephone system. Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules. Maintained daily calendars, set appointments with clients and planned daily office events.

Handled conference room scheduling, collaborating with meeting organizers on logistics and catering.

Antonelli College - Jackson Flowood, MS

Associate of Applied Science in Medical Transcription 12/2004

Raymond High School Raymond, MS

High School Diploma

05/1997

Education and Training

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