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Service Representative Gate Agent

Location:
Charlotte, NC
Salary:
25-35/hr
Posted:
April 17, 2023

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Resume:

Candace R. Hamlin

**** ****** ***** ****, ********* NC 28269, Mobile: 704-***-**** Email: adwlo8@r.postjobfree.com

Motto: You have an infinite responsibility to progress, grow and learn to the best of your God given abilities and then encourage or help others to do the same.

Education:

H.S. Diploma (West Charlotte High School) (05/1988)

Bachelor of Science (NC A&T State University) (05/1992)- Major Biology, Minor Chemistry

2 years completion of post graduate work in Science Clinical Research and Medicine Doctorate coursework (Wayne State School of Medicine) (06/1995)

NC Professional Teacher license (comprehensive sciences) (06/2006)

Licensure and Certification:

Teacher License in all sciences required by North Carolina State Department of Instruction (06/2006)-current.

Certification in Scheduling/Coordinator/Science content coach (03/2020)

Certification - Diversity, Equity, and Inclusion Specialist (2021-2026)

Professional Experience:

August 2005- Current

9-12 SCIENCE TEACHER, CHARLOTTE MECKLENBURG SCHOOLS

Primary Duties: Demonstrate solid knowledge and understanding of content in Chemistry, Physical Science, Human Anatomy and Physiology, Earth and Environmental Science and Biology. Establish meaningful relationships, engagement and effective communication with students and colleagues. Consistently demand high expectations for student learning, work quality and goal setting for mastery of objective concepts in standard and Honors level courses. Apply multiple instructional strategies, technologies and activities that are inquiry based, engaging and academically rigorous and challenging for student academic growth. Participated in Test Administration for SAT, ACT, EOC and NC district exams with zero percent testing error.

Personal Educational Duties:

Syllabus and Content Writer and Team Collaborator for NC CMS district Human Anatomy and Physiology Coursework

Department Science Chair

PLC Chemistry and Physical Science Lead, Curriculum Content Coach

CTI participant-completion of published research paper (UNCC-2012)

Lead Science Teacher and New Teacher Mentor

Tutorial Science Lead Extended Recovery Credit Program

Created Manual Lab Experiments and Demonstrations in the field of Chemistry, Physical Science, Biology, Earth and Environmental in which I received licensure renewal credits for Turning Point Academy (2020).

Johnson C. Smith University Upward Bound Science Instructor (all sciences)-Tutor

SEP 2005 -Current

MENTOR TEACHER, CHARLOTTE MECKLENBURG SCHOOLS

Facilitates the development of the School Improvement Plan utilizing adult learning theories. Manages Professional Learning Communities (PLCs) to help train fellow educators on effective teaching strategies. Conduct both evaluative and non-evaluative classroom observations to assist science teachers with classroom management strategies and lesson delivery. Mentoring and providing constructive feedback (non-evaluative) to fellow educators to help improve classroom instruction. Facilitates professional development to adult learners on "best practices" for effective classroom instruction such as, rigorous questioning methods, prioritizing structured lessons according to data, and effective classroom management. Work collaboratively to create and maintain the organization of the overviews, warmups, assignments, assessments and/or presentations for the science department.

April 2016-Current

Pearson Scoring Company

SCORER, READER ANALYST- SCIENCE- MEASUREMENT INC. SCORING CENTER (REMOTE)

Test scorer for client measured progress based on content rubrics to read and interpret student responses for percentage of mastery.

June 2003- August 2004

SCORER, READER ANALYST- SCIENCE- MEASUREMENT INC. SCORING CENTER

Test scorer for client measured progress based on content rubrics to read and interpret student responses for percentage of mastery.

June 2002- May 2003

DIRECTOR OF NURSING- HOLY ANGELS INC. (Rockhill SC)

Lead the nursing staff, administer medication, breathing treatments, insulin shots and took vitals daily and accompanied doctor appointments to all home bound patients in this facility.

July 2000 - April 2002

RESERVATIONIST/GATE AGENT/CUSTOMER SERVICE REPRESENTATIVE- PIEDMONT EXPRESS AIRLINES and HAMPTON INN HOTELS -CHARLOTTE DOUGLAS AIRPORT-HAMPTON INN

Scheduled flight and hotel reservations for customers and changed or modified reservations when there were cancelled flights or conflicts with the original reservation. Worked in call center to give information details to answer customer questions or concerns. Managed customer complaints efficiently and ensured a resolution in a timely manner. Acknowledged, empathized, resolved customer inquiries, and maintained professional relationships. Utilized sales techniques to enhance the customer experience, up-sell, and exceed sales goals. Maintained a positive and enthusiastic tone while supporting customers in a fast-paced call center environment.

July 1999-February 2000

POISON CONTROL CENTER CALL OPERATOR/SUICIDE HOTLINE – MICHIGAN POISON CENTER- WAYNE STATE UNIVERSITY

Received incoming calls on the 911-line poison direction unit. Collected detailed information from the caller about the reason for calling. Took down detailed information about the situation, address, victim demographics, and rerouted them to medical emergency services. Maintained detailed log about every caller to forward to emergency services for audit purposes daily.

January 1999 – May 1999

RESIDENTIAL COUNSELOR AND MENTOR-BOYS AND GIRLS REPUBLIC- MICHIGAN

Provide supervision services for undisciplined and/or delinquent juveniles by mentoring and guiding them through a continuum of services geared toward care and support within a disciplined facility. Provide rules, procedures and daily routines of structure that help them grow and mature mentally and emotionally to make better decisions by redirecting their way of thinking and reacting. Provide activities that rehabilitate like group counseling, treatment planning and peer interaction.

February-1997 – December 1998

CERTIFIED NURSING ASSISTANT, FAIRLANE SENIOR CARE and REHAB CENTER-MICHIGAN

Provided support for activities of daily living by assisting with serving meals, feeding patients as necessary and ambulating, turning, and positioning patients; and providing fresh water and nourishment between meals. Maintained patient stability by checking vital signs and weight, testing urine and recording intake and output information. Provided patients comfort by utilizing resources and materials; transporting patients; answering patients’ call lights and requests; and reporting observations of the patient to nursing supervisor. Documented actions by completing forms, reports, logs, and records in accordance with patient privacy standards for regulation.

Work Experience: SNAPSHOT

Education (2005-current)

DON (Director of Nursing)- Holy Angels Inc. (Rockhill SC) – Lead the nursing staff, administer medication, breathing treatments, insulin shots and took vitals daily and accompanied to doctor appointments to all home bound patients in this facility.

Airport gate agent and reservationist for Piedmont Express Airlines

Hotel Desk Clerk and Reservationist for Hampton Inn Hotels

Measurement Inc. Testing Reader and Testing Evaluator Analyst (remote)

Pearson Testing Evaluator (remote)

Customer Service (Retail)- Rainbow stores

Certified Nursing Assistant-Home Living Daycare

Boys and Girls Republic Counselor

Poison Control/Suicide Hotline call center operator

Skills:

Virtual/in person instruction and facilitation using technology to enhance learning. Data driven instructional practices.

Experience using Zoom, G suite, Microsoft Office, Blackboard, Canvas, Excel, and PowerPoint. Planning and Coordinating

Workshop Lead Presenter, Coordinator, and Trainer Social perceptiveness and Inclusive learning practices (English Language Learners, IEP, and 504 plans)

Organization and Management of data and resources Customer service call logging and appointment schedular

Active listening, judgment, decision making, critical thinking and problem solving. Create inquiry-based lesson plans and assessments aligned to the NC State Standards.

Student relations and classroom management Differentiation in teaching strategies (visual, auditory, exemplary and analogy)

Great at multitasking, time management and flexibility/Group collaborations

Highly skilled and hands on experience in advising and working with students of all age ranges with diverse backgrounds and their support systems (parent, counselor, case manager-IEP-504).

Experienced in creating and maintaining online/virtual classrooms as well as maintaining current grade records, interactive daily lessons, daily student communication check ins and weekly parent contact.

Helped with several student goal activities (antibullying campaign, girl’s circle support, prom, college hype week, technology internship programs, and community-based outreach fundraisers).

Liaised with the IEP and 504 facilitators to partake in classroom modifications that would encourage students to take responsibility for their learning and become more compliant in completing work tasks.

Established relationships with Guidance Counselors as well as maintained accurate attendance and grade records to ensure students were meeting all requirements needed to obtain a diploma of graduation.

Organizations:

Alpha Kappa Alpha Sorority Inc. Mayfield Memorial Baptist Church: from 1969- current (Dr. Rev. Peter Wherry)- Missionary

Girl Scout Troop 293 Troop Leader Girl’s Circle Support Group -Mentorship of teenage girls (Mentor Program Co Lead and Founder)

Come from a generation of community helpers, servants, educators and motivators helping advance the next generation to greatness.

References: Others available on Request.

Mrs. Lowe- Johnson C. Smith University -Director of Upward Bound Math and Science Program



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