Customer Service Patient Account
Resume:
YVONNE LAWRENCE
Stone Mountain, GA 30088
917-***-**** – adwlo2@r.postjobfree.com
Summary
I am an experienced, energetic administrative professional seeking to secure a rewarding and challenging career.
Team leader and player combined with patience, determination, professional speaking abilities and persistence to troubleshoot both employees and customer issues to ensure 100% satisfaction.
Education
Wenonah High
High School Diploma Birmingham, Alabama
Employment History
City Info Experts July 2015 – Present
Ticketing Manager Atlanta, Georgia
Responsible for processing sales and coordinating travel packages for individuals and small groups.
Acted as a liaison between City Info Experts and National Park Service in matters of customer service and ticketing sales.
Processing and confirming approximately over 100 reservations daily.
Verification of orders using various applications and website development
Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
Processing of refund.
Handling chargebacks received from credit card processing department Authorize.net
Alcatraz Media January 2006 – July 2015
Lead Ticketing Agent Atlanta, Georgia
Customer service for Special Products of tour provider
Responsible for processing sales and coordinating travel packages for individuals and small groups.
Acted as a liaison between Alcatraz Media and National Park Service in matters of customer service and ticketing sales. Processing and confirming approximately over 100 reservations daily. Verify orders using various applications and website development.
MCI, INC May 2003 – September 2005
Customer Sales Alpharetta, Georgia
Maintain fiscal responsibility of sales team, including payroll, subsidy programs and billing.
Develop a tiered marketing campaign to increase small business and residential sales.
Devote time daily to meet with the sales team to provide training resources and support.
Mount Sinai Hospital New York, New York
Patient Accounts Coordinator August 1992 – February 2003
Ensured administrative and risk management checklists are completed; and all areas are in legal compliance.
Responsible for maintaining patient account accuracy, reviews daily and prioritizing all billing changes from the finance department.
Update patients, billing information; edit all relevant accounts receivable transactions.
Research problems in patient account information as viewed on Pathways System.
Initiated actions to obtain missing patient data and submit progress reports to Director of Patients Accounts.
Other duties include patient account charge-off per instructions.
Professional Skills
Accounts Receivable, Administrative, Billing, Business Development, Customer Service, Finance, ICD -9, Insurance, Leadership, Legal Compliance, Director, Marketing, Excel, Microsoft Office Suite, Windows OS, Outlook, PowerPoint, Publisher, Word, Pathway, Payroll Processes, Coding, Research, Risk Management, Sales, Coordinating Travel, Website Development
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