SHANJERICKA THOMAS

**** ********* *** *******, ** 38118 901-***-****

adwlnu@r.postjobfree.com

Exceptionally talented, knowledgeable and resourceful Shift Manager and sales associate with great experience in office management, cash handling, and customer service; Proven hard-worker and self- reliant individual that is efficient in carrying out an administrative task in pressured environment and competent to provide a good service for clients. Very well presented, diligent and a determined individual.

Experience

02/01/2022- Present

City of Memphis

Memphis Police Department

Police Officer

Deter crimes and assure community through high-visibility policing

Patrol assigned areas and monitor activities to protect people/property

Investigate crimes and apprehend suspected law violators

Observe and respond to various situations or emergencies

Follow rules, guidelines and protocols

Conduct initial investigations

Gather evidence and ensure successful prosecutions

Produce internal reports and provide feedback on case status

Deal with case paperwork and administrative procedures

Foster good public relationships and liaise with community groups or individuals

Coordinate operations with other emergency services

Attend and provide evidence in court

06/2013-03/2020

LOGAN’S ROADHOUSE, SHIFT MANAGER MEMPHIS, TN

• Managerial Duties

• Customer Service Rep

• Cash Handling

• Meet and greet customers

• Employee Relations

• Scheduling

• Bank Deposits

• Satisfying customer service needs in a timely but, efficient manner

Bartender/Server

07/2009-11/2012

WALMART, SALES ASSOCIATE SOUTHAVEN, MS

• Replenish stock from the warehouse

• Ensure that merchandise is properly label and priced

• Cash Handling

• Follow all safety and emergency rules and regulations

• Be knowledge about all sections of the store and product within each department

EDUCATION

CARVER HIGH SCHOOL, 2008 GENERAL EDUCATION

LEMOYNE OWEN COLLEGE, 2009-2011 CRIMINAL JUSTICE

SOUTHWEST COLLEGE, 2012-2013 CRIMINAL JUSTICE/ BUSINESS ADMINISTRATION

SKILLS

•

• Microsoft Office: Word, Excel, PowerPoint, Publisher, Access, Visio, Outlook

• Numerous database programs

• Experience handling confidential data

• Answering a high volume of calls and handling all customer service aspect of a concern

• Handled customer inquiries and complaints in a professional manner

• Cash Handling and Cashier for 4+ years

• Customer Service 6 years (Bartender 2+ years) • Data Entry, Keyboarding and typing 50 wpm

• Record and file maintainer

• Excellent organization planning and time management skills

• Excellent problem solver, resolved situations professionally

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