Barbara Carey-Hill

****-* ******* *****

North Charleston, SC 29406

adwlmx@r.postjobfree.com 240-***-****

Career Summary:

Skilled at learning new concepts quickly while working well under pressure without supervision.

Ability to prioritize and remain focused on the essence of an issue.

Excellent customer support services.

Experience in high volume inbound/outbound call center environment

Knowledge of Medical Terminology, Medical Benefits and Medicaid

Professional Experience:

2/2023

AP Administrative Assistant Robert Half North Charleston, SC

Sort, batch, key and scan over three hundred invoices a day using Munis.

Resolve AP discrepancies within batches.

Check batches for accuracy as well as make sure deadlines are met.

Handle the administrative needs of the AP/Finance Department as needed.

6/2021 – 2/2023

Administrative Logistic Rep Synter Resource Group – North Charleston, SC

Answer and distribute emails as needed.

Skip trace accounts to locate correct and complete contact information.

Provide administrative support to the operations department and management.

Logging and responding to emails as well as sending requested documents to customers.

Exceeded monthly KPIs with a rolling score of 115% or more monthly.

Relieved reception for breaks and lunches as well as assisted with WWEX and GTZ calls daily.

1/2021 – 6/2021 Kforce Charleston, SC

8/2020 – 1/2021

Remote Customer Service Specialist Independent Contractor Nexrep Charleston, SC

Assist doctors, patients and providers with authorization requests, edits, add on and reauthorizations.

Provide eligibility status for members.

Provide excellent customer service in a fast-paced environment with high call volume.

Being an effective team member while working independently.

4/2018 – 2/2020

Administrative Specialist Contract with Office Team (Multiple Locations)

Supporting sales team and management with quotes and expediting.

Call vendors for ESD, tracking and pricing.

Effectively communicate with sales team, buyers, and vendors to solve customers’ issues.

Build and modify mental health billing systems.

Update database with new vehicle registration, preventive maintenance, and condition reports.

Assist tax preparers with preparation of returns by answering questions and guiding them to correct forms.

4/2017/7-2017

Data Entry Clerk Contract with Appleone Alpharetta, GA

Processed a high volume of medical record request.

Accurately entered request and sent out records in a timely manner.

11/2015-1/2018

Bar Manager Cordell’s Restaurant & Bar Alpharetta, GA

Consult with liquor and food reps to place orders.

Interview and hire staff, make schedules, and assist with bookings.

Create specialty drinks, as well as create food and drink menus.

Provide top notch customer service to customers while making sure they are of age and not intoxicated.

Assist with renovations and design of club while making sure everything was up to code and all licensing and permits were obtained.

6/2014-4/2015

Customer Service Rep Contract with Aerotek, Chesapeake, VA / Alpharetta, GA

Handled high volume customer calls dealing with technical support issues.

Convincingly communicated the benefit of the product and its features.

Supporting customers and clients remotely with repairing broadcast equipment.

Dispatch and prioritize repair request and equipment delivery.

Issue repair orders, set up service dates and issued credits.

10/2011-6/2014

Sales Representative AutoZone - Virginia Beach, VA

Open new accounts.

Handled high volume customer calls with ease.

Provided front line customer service.

Trained new hires.

Education:

GED State of Maryland

Diploma Strayer Business College Baltimore, MD (Modern Secretary/WP)

Strayer University Virginia Beach, VA (Administrative Assistant/Business Management)

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