Erica N. Smith

*** ***** *** ***** ~Brookhaven, MS 39601 Home Phone 601-***-**** ~ Email

adwlmc@r.postjobfree.com

Career Objective

To obtain full time employment that may offer an opportunity for advancement in the future, and to be

successful in my endeavors and contribute all that I can to positively affect both the organization and its

clientele.

Summary

● Demonstrated achiever with exceptional knowledge of program coordination, customer service

relations and business practices

● Strong administrative background

● Adept at learning new concepts quickly, working well under pressure, and communicating ideas clearly and effectively

● Extensive computer experience, including knowledge of multiple networking environments and

Microsoft Office software

● Enthusiastic and experienced

Career History & Accomplishments

Substitute Teacher 2019 - Present

Brookhaven School District Brookhaven, MS

● Follow and implement planned classroom core curriculum and programs of instruction for children in

the absence of the supervising teacher.

● Monitor behavior of students to maintain a safe classroom environment.

Administrative Assistant/Records Clerk 2017 - 2021

McComb School District - Summit Elementary School (2017-2019)

McComb School District – Otken Elementary School (2020 – 2021)

Summit & McComb, MS

● Utilized SAM Spectra for school attendance, registering students, input student data, performed

necessary duties as directed by principal .

● Performed general clerical duties; proficient in Microsoft Office Suite, email, welcoming parents,

school personnel, and visitors.

● Entered and monitored student & daily attendance.

● Provided instructional support and coverage for classroom.

● Ordered office supplies as needed through specified vendors.

● Operated all standard office equipment.

● Researched and maintained student records to prevent duplicate reporting.

● Managed high volume of incoming calls and directed to appropriate party

● Maintained and processed enrollments, transfers and transcripts

● Recorded and kept inventory of all supplies and equipment

● Managed and completed clerical tasks such as filing, reporting data and document processing.

CLC Instructor 2015 - 2016

Boys & Girls Club of Southwest Mississippi McComb, MS

● Provision of activities for youth ranging in age from 5 to 11 in reading, math, sports, and art for after

school enrichment.

● Completed daily reports to track attendance for youth.

Teachers Assistant 2015

Milwaukee Math & Science Academy Milwaukee, WI

● Plan and implement classroom core curriculum and programs of instruction for children in the absence

of the supervising teacher.

● Assist lead teacher in lesson delivery and presentation

● Monitor behavior of students to maintain a safe classroom environment

Preschool Administrative Assistant and Classroom Instructor 2014 -2015

Academy of Excellence Milwaukee, WI

● Worked directly with preschool administrator in planning and implementing procedures and curriculum for growing faith based charter school program

● Promoted kindergarten readiness through behavioral, phonetic, mathematical, and scientific instruction

Human Resources Data Entry 2013 - 2014

Quad Graphics Sussex, WI

● Held key responsibility in large printing solutions company for processing essential Human Resources

data updates after acquisition of new company and employees

● Compiled location specific company materials for group employee orientation sessions.

Provider Enrollment and Credentialing Specialist 2012 - 2013

DentaQuest Grafton, WI

● Assisted in preparing and processing contracts for providers

● Established reports to track and verify credentials throughout the United Stated and develop further

client relationships for DentaQuest.

Document Processor – Internship 2010 - 2012

Workforce Development Center Pewaukee, WI

● Maintained client service data entry functions for the State of Wisconsin within the Health and Human

Services department, processing and scanning client verification data into the State database.

Customer Care and Accounts Payable Clerk 2008 - 2010

Andrew Automotive Glendale, WI

● Handled administrative functions for the office manager of Andrew Toyota dealership, a sales and

service division.

● AR/AP functions required tracking and processing of sales for daily intake reports, monthly

commissions for sales associates and the processing of all vendor/customer invoice payments and refunds

● Provision of quality customer care and handling of general office/cashier functions for the Andrew

Chevrolet dealership

Program Coordinator and CLC Instructor 1999 - 2006

Boys & Girls Club of Greater Milwaukee Milwaukee, WI

● Responsible for the administrative functions of the after school music enrichment program

● Recruitment and hiring of suitable instructors and youth volunteers

● Established reports to track attendance for youth and staff

● Instruction of the following instruments: violin, piano, vocal, and flute

● Provision of activities for 20-25 youth in reading, sports, and art for after school enrichment.

Education

Applied Associates Degree in Business Management 2008

Cardinal Stritch University Glendale, WI

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