Data Entry Customer Service
Resume:
Cecilia Castro
Kissimmee, FL *****
****************@*****.***
I am a Bilingual Spanish professional who is energetic, dedicated and an accomplished collector with strong skills in customer service, collections, insurance follow up and knowledgeable in billing, ICD-9, CPT coding and secretarial experience as well as front desk and unit secretary. Exceptional ability to multi-task, flexible to changes, and a team player. Authorized to work in the US for any employer
Work Experience
Pending To Good Specialist
Wedtgate CFI - Orlando, FL
July 2019 to March 2020
Assist the owners with their down payments and mortgages also to bring the accounts up to date, negotiate payment plans, accounts receivable
Financial Specialist
Wyndham Destinatios
September 2018 to July 2019
Take care of the inbound calls, assist the owners with their loan and dues past balances collect paymens, assist them also with questions with their contract, equity information Collector
Westgate Resorts - Ocoee, FL
November 2017 to August 2018
Handle the inbound and outbound calls collect the past due mortgage, maintenance and taxes due negotiate payment plans
Unit Secretary
St. Cloud Regional Medical Center - Saint Cloud, FL July 2013 to August 2015
• Perform the filing of all necessary reports and the reporting distribution via faxing, photocopying, or as appropriate.
• Perform all data entry for medical orders from physicians and nurses requests, also performs miscellaneous job related duties, as assigned, prepare the patient's chart. Screens and properly refers all incoming calls, visitors and patients to the correct units, as well as the call bell inquiries from patients.
• Maintains inventory of supplies, reordering as required.
• Demonstrates the flexibility in adjusting the work schedule, resulting from stat orders and/ or fluctuations in the patient work load.
Front Receptionist
Mooresville Family Practice - Mooresville, NC
March 2013 to June 2013
• Scheduled appointments for patients.
• Check in patients and verified insurance eligibility.
• Accounts receivables for copayments and past due balances.
• Answered phones, handled the correspondence.
Self-Pay Collector
Gwinnett Medical Center - Lawrenceville, GA
February 2008 to September 2011
• Promptly reported to general inquiries from members, staff and clients via mail, e-mail and fax.
• Processed inbound and outbound revenue recovery calls both Spanish and English.
• Processed write-off accounts and closes for forwarding to outside agencies.
• Persuaded delinquent debtor to bring their accounts current by negotiating payment agreement plans, financial assistance and prompt pay discounts.
Self-Pay Collector (Temp)
Gwinnett Medical Center - Lawrenceville, GA
August 2007 to November 2007
• Handled the inbound and outbound revenue recovery calls.
• Took care of the Bankruptcy correspondence, billing and account receivables.
• Persuaded delinquent debtor to bring their accounts current by negotiating payment agreement plans, financial assistance and prompt-pay discounts.
Medical Collector
HSI Financial Services - Atlanta, GA
March 2007 to August 2007
• Handled inbound and outbound revenue recovery calls.
• Ability to skip trace, re-submit hard copy insurance claims and insurance follow-up.
• Negotiated payment agreement plans with patients.
• Took care of any billing and insurance follow-up as well. Accounts Receivable Representative
St. Vincent's/Wycoff Hospital - New York, NY
April 2006 to December 2006
• Worked the medicare accounts, denials.
• Billing, data entry, follow-up with insurances
Accounts Receivable Collector
Long Island Jewish Medical Ctr - New Hyde Park, NY August 1999 to February 2005
• Negotiated payment agreement plans with patients.
• Assisted with financial need, and offered discounts. Proper data entry with ICD-9 and CPT coding.
• Processed write-off accounts closed them forwarded to outside agencies.
• Handled inbound and outbound revenue recovery calls both Spanish and English.
• Took care of billing, follow-up with insurances
Accounts Receivable Rep
Trans Care of NY - Long Island City, NY
March 1997 to July 1999
• Took care of billing, follow-up with insurances for payment
• Assisted the Manager with past due accounts
• Customer service for Spanish/English clients
Executive Secretary
Associated Food Stores, Inc - Jamaica, NY
November 1990 to January 1997
• Performed all secretarial and offices duties, executives' agenda, A/P, A/R
• Handled accounts receivable, payable, bank statement reconciliation and employee benefits.
• Meet and greet visitors, handled the inventory for the entire company Personnel Assistant
American Life Insurance - New York, NY
July 1987 to October 1990
• Handled the accounts receivables, employees benefit
• Payable ledgers. ADP payroll
• Customer Service and greet visitors
Education
Queensborough C. College - New York, NY
1987
Associates Degree in Secretarial Science in Secretarial Science Ashford University
Skills
• Call Center
• Medical Terminology, typing, data entry, account receivable and account payable light bookkeeping customer service (10+ years)
• Medical billing
• ICD-10
• Administrative experience
• Windows
Contact this candidate