Service Representative Customer
Resume:
IJEOMA JENNY AKAELU
*** ******** **. *** ****, Katy, TX 77450.
*********@*****.***
www.linkedin.com/in/ijeoma-akaelu
A dynamic and motivated customer relationship professional with expertise in retail sales and marketing, looking to leverage my 10+ years’ experience in client-facing practice, administrative management and departmental organization in order to create a better and more sustaining future.
I seek to actively leverage on acquired skills and experience to solve problems in a growth-oriented organization that offer diverse job responsibilities with potentials for personal and organizational advancements in order to improve the overall end-user experience.
HEAD OF SALES/ CUSTOMER SERVICE
SEA-NET TECHNOLOGIES (NG)
Feb, 2023 – Apr, 2023
• Managed a wide variety of sales, customer service and administrative tasks online and in real time to resolve customer issues quickly and efficiently using world class CRM applications and collaborating with other units when appropriate.
• Initiated and coordinated development of action plans to penetrate new markets, maintain existing clients and effectively strategize avenues to help build a first-class sales and customer success organization at all levels.
• Developed an improved system for following up unsatisfied customers thereby increasing customer retention and reducing customer handling time by 30%.
• Developed Sales/ Customer service training courses for new Client- facing employees in the organization at their orientation program.
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -- - - - - - - - - - - - - - - - - - - -- - - - - - - - - - - MY EXPERIENCE
PROFESSIONAL SUMMARY
HEAD OF OPERATIONS
SEA-NET TECHNOLOGIES (NG)
Feb, 2022 – Feb, 2023
• In charge of Administrative and employee matters. Overseeing the day-to-day operations & developing organizational policies of the company.
• Oversee expenses and budgeting to help the organization optimize costs and benefits
• Lead employees to encourage maximum performance and dedication to meet set targets
• Manage contracts and relations with customers, vendors, partners and other stakeholders
• Report feedback on operational performance and suggest improvements to the CEO in all matters relating to company operations and management RETAIL MANAGER
I-CELL INTEGRATED SERVICES LIMITED (NG)
July, 2019 – Dec, 2021
Oversaw the full range of retail chain management responsibilities and operations of 4 retail outlets- customer service, display merchandising, internal audit, cash deposits, stock inventory/ control, petty cash and expense control, stock reordering and maintenance functions.
Provided Retail and direct sales support, conducting sales presentations and product samplings, negotiating pricing, ensuring product availability and collaborate with marketing for online sales support. These support systems increased company visibility.
Maintained strong interpersonal relationships with distributor merchandisers, brand associates and end users which increased company awareness and brand acceptance.
In charge of constant evaluation of stock levels and content, goal/ target settings, development of key personnel and achieving a high motivational level.
Regularly offered consultative sales/ service on the sales floor during retail hours to identify and resolve urgent issues emanating from store operations/ administration.
Developed and conducted Sales/ Customer Service trainings with all team members which improved staff productivity and increased store walk-in by 15% within a 6 months period.
Dealt with HR issues such as interviewing potential applicants, conducting appraisals and performance reviews, as well as providing or organizing retail staff training and development programs.
Designed and managed work schedules for store employees.
Planned and implemented promotional strategies and developed key classifications that increased footfall and sales volume by 20%. Customer Relationship Management (CRM), Microsoft Office Tools (Word, Excel, Access, Power Point, Outlook e.t.c)
QuickBooks, Sage Act, BusyWin, Sales Force, Knowledge of ERP, Adobe Photoshop. EDUCATION & CERTIFICATIONS
• EC- Council CRM Professional Course -2015
• Panda E-Campus Security Training -2017
• Samsung Product Training by Samsung Experts from Korea - 2019
• NOKIA Customer Service Effectiveness (Training organized by Nokia, Finland- NOKIA Product Training) -2019
• I- Cell Managers Leadership/ Sales Training in UAE Dubai -2019
• Digital Marketing Master Class Training -2021
Outstanding communication and
interpersonal skill.
Thorough knowledge of marketing principles,
brand, product and service management and a
deep understanding of changing market
dynamics.
Leadership and problem- solving
skill.
Ability to prioritize and multitask.
Strong negotiating and closing
skill.
Passionate customer advocacy.
Attention to details and
adaptability skill.
Initiative and managerial proficiency.
Excellent written and verbal
communication skill.
Online/ Social Media Marketing skill.
Numerical and analytical skill. Data Entry & Writing skills. COLLEGE DEGREE OBTAINED CERTIFICATIONS
Bachelors in Science - Sociology/ Anthropology
(2:1)
University of Nigeria, Enugu State.
(2000)
EC- Council Certified E-Business
Professional (CEP) - CRM (2015)
Diploma in Adaptive Defense 360
Sales Course- Panda Security
Certified Partner from Panda
Security International (2017).
COMPETENCIES & CORE SKILLS
SEMINARS/ TRAININGS ATTENDED
Contact this candidate