MARY T. CHURCHES

Project Manager / Business Analyst

Diversified professional with experience leading cross-functional teams in the development, documentation and delivery of process innovations driving to achieve business goals. Expertise in project management, business analyst, process improvement, system integration, and application implementation. Key contributor to the transformation of automating processes and integrating new technologies to drive increased levels of productivity, efficiency, and bottom-line profit. A creative problem solver that is skilled at recognizing and resolving system issues for effectively mitigating project risks. Influentially builds mutually beneficial and sustaining partnerships with project teams.

AREAS OF EXPERTISE

• Project / Program Management • Continuous Process Improvements • User Experience / User Adoption

• Business Analyst • Systems Integration and Implementation • Systems Development Life Cycle

• Cross-Functional Team Leadership • Usability and Accessibility Testing • Data Metrics and Reporting

TECHNICAL SUMMARY

PMO Agile Waterfall Scrum Product Delivery Project Tracking Feasibility Testing Project Charters Wireframes Mockups Sprints Iterations Retrospectives Workflows Resource Management Requirements User Stories Test Scripts

ITIL SDLC Change Management Operations Procedures User Manuals Trainer Epics Microsoft Office TFS SharePoint

Vendor Management Application Development Risk Management Project Management Tools Sprint Planning

PROFESSIONAL EXPERIENCE

Flagstar Bank (Contractor with Blue Chip Talent)

Sr Business Analyst - Community Banking - Warehouse Lending 07/2022 to 04/2023

Manage requirements for the leading wholesale lending applications, working closely with the business partners and product owners.

Constructed complex user stories with acceptance criteria for product owner approval.

Coordinated and performed application testing, working with business partners to validate and receive approval for user stories.

Comprehended defects to convey to the product owners and business partners, providing a holistic view of the situation with risks and resolution options.

Orchestrated and facilitated grooming sessions for story approval of requirements and acceptance criteria.

Accountable for coordinating and facilitating monthly deployments with the project teams and business partners.

Coordinated and conducted bi-weekly status meetings along with preparing agenda, meeting minutes and managing issues log.

Maintained and prioritized backlog with business partners and leadership.

Responsible for sprint planning and presenting to the business partners and product owners for approval.

Conducted demonstrations of application enhancements prior to deployments.

Responsible for onboarding new team members.

Created user guides and conducted application training for new team members to ensure compliance.

Participated in daily stand-up and retro meetings with team members and business partners.

Freelance Project Manager / Business Analyst (Non-Profit Private Organization) 10/2021 to 07/2022

Directly responsible for streamlining efforts and improving efficiencies.

Responsible for updating the website, building a registration process with process documents/forms and constructing a 100-page guidebook in preparation for an upcoming training event.

Accountable for implementing new ideas and processes to enhance group initiatives.

Presented ideas for increasing and transforming personal productivity.

FORD MOTOR COMPANY (Contractor with Advantage Resourcing) - Ford Customer Service Division

Business Analyst - Connected Vehicle Technology 01/2020 to 07/2021

Responsible for generating metrics to identify potential prognostics opportunities for the future of connected vehicles.

Analyzed tow and warranty data to identify patterns in the data and made recommendations and reported findings to executive leadership.

Created Intelligent Oil Life brochure for 3,000+ NA dealerships to be distributed to new vehicle owners at the time of new vehicle owner delivery.

Analyzed 2010 to 2018 connected vehicle data to determine customer loyalty for dealership vehicle service.

Accountable for deploying the Jira instance for our group and ensuring the 30 team members updated their tasks on a timely basis. Provided initial training.

GENERAL MOTORS - Information Technology - Global End User Adoption Detroit and Warren, MI 05/2002 to 02/2019

Business Analyst - Cost Reduction Lean Six Sigma Initiative 11/2018 to 02/2019

Instrumental team member of a special short-term project with high visibility to encourage users to return unused computers to achieve savings of over $12M.

Contributor in defining the project scope, strategic plan, goals, requirements, and project deliverables.

Documented project requirements, process maps and wireframes for product solutions to manage analytics.

Product Owner / Project Manager / Business Analyst - System Health Check Notification Tool 03/2018 to 02/2019

Successfully delivered a web portal and mobile app (iOS/Android) to over 83,000 global enterprise subscribers, resulting in reducing Help Desk tickets by 15%. Strategically planned and implemented a user adoption campaign, increasing application usage by 60%.

Partnered with business units to collect, understand and document business requirements to translate into functional and system design specifications.

Working with the backlog, worked closely with lead developers and key project members to construct iterations to understand work effort estimates, global requirements, schedule, timing, integrations, etc.

Created User Stories, Use Cases, QA testing and User Acceptance Testing (UAT) to validate user requirements.

Cross-functional collaboration to construct roadmap, monitor project assignments and backlog prioritization.

Provided status updates and conducted sprint demos to project sponsors, global leadership and team members.

Identified trends to make recommendations for future enhancements to enrich the product’s business value.

Partnered with the PMO to comply with the Software Development Life Cycle processes and corporate standards/policies.

Conducted retrospective sessions with the development and deployment teams.

Business Analyst - Corporate Search Engine 06/2017 to 02/2019

Identified, created and managed content to personalize and enhance enterprise users’ experience to drive self-service by 62%, which significantly increased workplace productivity.

Leveraged business metrics, website performance data and user search trends to recommend tool enhancements.

Daily review of feedback comments and search keywords to create User Stories for iterative sprints.

Presented to executive management content recommendations for building topic-driven informational cards based on search metrics.

Program Manager - IT Advocate Network Program 01/2015 to 06/2017

Directly responsible for managing the advocacy program of 1,200+ global members. Increased membership by more than 240% in the first year.

Led monthly meetings with global members to demo upcoming enterprise IT products.

Created marketing campaigns for increasing user adoption of enterprise-wide software implementations.

Drove opportunities for business users to ‘test drive' upcoming IT products.

Business Analyst - Voice of the Customer 01/2015 to 06/2017

Worked closely with project teams to coordinate focus group sessions including creating session objectives, developing participant questions and formulating the session results to present to the project team with suggested process improvements based on session data.

Coached and mentored team members.

Provided feedback on team performance.

Project Manager / Business Analyst - End User Product Evaluation 02/2014 to 01/2015

Managed the global customer relationship between the End User Adoption (Communications and Training) and Autonomy Connected Backup project teams.

Maintained the project timeline, risks, issues and project plan to meet deliverables on time.

Managed and provided coaching/support to the project team on project tasks such as tollgates, assigned tasks, communications, document training, constructed FAQs-how-to guides-technical guides, etc.

Collaborated with the teams to develop, implement and monitor policies and procedures.

Presented data and negotiated with product teams and senior management on suggested improvements.

Planned and rolled out product evaluations for enterprise tools such as: OneDrive, Teams, and Skype for Business.

Organized and drove end-user adoption through regional deployments.

Project Manager - Outlook Mobility - Android, iOS and Blackberry 11/2012 to 02/2014

Deployed the mobility component for the Outlook Exchange global rollout project to the entire 177,000-user population.

Constructed instruction guides for enabling retrieval of company email on a mobile device.

Assisted the System Engineers to document the installation and operations instructions to sustain the environment.

Provided end-user support for pilot users and executive global leadership.

Traveled to Germany to provide on-site support to Executive leaders and end-users for enabling mobile devices to receive corporate emails.

Populus Group and TEKsystems (Contract to General Motors) 05/2002 to 11/2012

Human Resources

Project Manager / Business Analyst - HR Self Service SharePoint Migration Portal Globalization eProvisioning

Business Analyst - Third-party implementation of GM’s Contract Employment Services application

EDUCATION

Central Michigan University - Mount Pleasant, Michigan

Bachelor of Science: Business Administration

Major: Marketing Minor: Management Concentration: Information Systems

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