**** ********* **.

Unit #**

Beltsville, MD *****

240-***-****

adwlk7@r.postjobfree.com

Shashona D. Snow

Professional

Summary

Over 15 years of customer service experience with a passion for people and the elderly. Adept at handling high volumes of customer inquiries, practicing keen patience, and multi-tasking. Quick learner and demonstrated ability to work within a variety of information systems.

Education and

Training

April 2015 Hire One Washington, DC

Concierge Training

August 2004 – August 2005 Career Blazer Learning Center Washington, DC PC Specialist and Medical Office Administration Training (certification pending)

January 2003 Continental Academy Forestville, MD

High School Diploma

Work Experience October 2020 – Present Carmax Super store Laurel, MD Service operator

Essential to be 50 minutes out of every hour work to be on the phones, assisting and answering customers calls.

Setting appointments, answering questions, assisting service advisors (80%)

Supporting service advisors (20%).

Loaner log tracking (spreadsheet and reporting violations inventory reconciliation for loaner(highlighting)

Daily tag audit

Setting appointment for 90-day customers pending repair request to be completed.

Training new associates

Tracking and identifying customers who will need loaner vehicles and advisors.

Identifying corporate aged invoice, and calling customers to resolve them

Provide reminder calls to customer for their upcoming appointments or when parts ready are and assist them in the scheduling service appointments

Coordinate with appropriate vendor for all windshields/glass repair

Handle the night line calls

Assisting in the drive aisle

Preparing loaners and assisting with car delivery to customers.

Provides grooming and mobility assistance

Inventory Associate (March 2020 – October 2020)

Maintained organization of cars on lot.

Moved all vehicles to proper location.

Entered vehicle information all new vehicles info into vehicle database.

Determined if Maryland State inspection is necessary for vehicles.

After all purchase approvals insured cleanliness, gas and other small needs.

Distributed loaner cars to all customers that have maintenance needs. February 2018 – November 2019 Client: Ms. Rosemary Perhet) McClean, VA Private caregiver for elderly (Part-time

Ensures the timeliness of client medication, meals, and travel to scheduled appointments

Provides grooming and mobility assistance

May 2016 – Present Aldi Bowie, MD

Cashier Associate (Part-time)

Offers assistance to customers on the sales floor

Stocks merchandise throughout store

Scans high volume of merchandise at check-out ($60 items/minute)

Handles cash/credit/debit/other payment types/transactions October 2017 – June 2019 Nordstrom Distribution Center Upper Marlboro, MD Warehouse Processor

Converted from a temp-to-hire to permanent Nordstrom employee

Picked various types of merchandise units (i.e. hazardous, luxury/designer, jewelry, cosmetics, and home goods) for shipping in reserve stock department (picking a minimum of 300 units/hour without errors)

Used electric device to locate merchandise for shipment

Specialized in online customer orders (reserve stock department), truck unloading w/pilot jacks, sorting damaged inventory. May 2016 – October 2017 ProLogistix and First-Team Staffing Greenbelt/Columbia, MD

Warehouse Processor (temp-to-hire at Nordstrom Distribution Center)

Picked merchandise units for shipping in reserve stock department (picking a minimum of 1200 units/day)

Used scanning device to locate merchandise for shipment

Specialized in merchandise requiring hangers (hanger department) May 2014 – May 2016 AutoZone Temple Hills, MD

Sales Associate

Assisted customers on the sales floor

Located automotive products for purchase

Used Znet inventory management system to research auto product info.

Processed high volume sales and returns transactions

Managed weekly merchandise overstock and inventory

Used company vehicle responsibly when delivering store part orders to other Autozone and auto retailers locations within a 30 mile radius

Handled large amounts of cash and coordinated deposits and change order requests with the bank

Applied planogramming techniques to improve merchandise display and increase customer purchases throughout the year

Used wireless inventory management system to manage store products December 2013 – June 2014 Rgis Inventory Inc. Lanham, MD Inventory Auditor

Proficient with the RGIS hand held computer and other inventory equipment

Exceeded established average per hour (APH) inventory counting goals while ensuring accuracy and integrity of the data collected in all inventories worked

Worked in various environments, such as stores, warehouses, outside industries, etc., with potential exposure to cold and heat September 2011 – February 2012 Shalom After Care Program Hyattsville Methodist Church, Hyattsville, MD

After Care Program Coordinator Assistant

Transported children age 6 - 9 from school to aftercare program location.

Assisted children with homework and other school assignments.

Coordinated after care program learning activities.

Communicated pertinent program information to parents.

Resolved and escalated issues when necessary with program officials and parents.

Oversees day-to-day group activities

Meets with youth groups to acquaint them with consequences of adverse acts

Accompanied handicapped students

September 2010 – February 2011 Kat’s Beauty Supply District Heights, MD Sales Associate

Processed high sales volume (including lace wig, eyelash, bond and sewn weave installs)

Handled store opening and closing in accordance to company protocol May 2011 – September 2011 Giant Food Inc. Rockville, MD Customer Service Representative

Performed various financial transactions: Western Union, Check Cashing, Lottery sales, Pre-Paid Gift Cards, Money Orders, etc.

Handled all customer returns, refunds and other concerns presented at the counter and over the phone.

Attended to customers during all sales transactions.

Performed cashier closeouts functions to account for all cash and other monetary transactions at close of business.

October 2007 – October 2008 United Parcel Services Alexandria, VA Customer Service Representative - Regional Facility

Responded promptly to all customer complaints and inquiries through the customer tracking database.

Responsible for monitoring and tracking high volumes of package delivery services for all customers in a timely manner.

Accepted various payments types from customers.

Communicated delivery requirements to drivers and assistants through the customer tracking database.

Monitored driver breaks and duty hours for preparation of timesheets for submission to management.

Acted as liaison between Regional Manager and staff; performing several supervisory type activities.

June 2006 - Dec. 2006 Colortyme, Inc. Camp Springs, MD Customer Service Representative

Applied various advertising techniques to generate new customers.

Assisted new and existing lessees in the review, renewal and completion of rental agreements.

Tracked and managed daily customer transactions (i.e. cash, credit, checks, EFT).

Verified information provided on applications.

Performed background checks to determine applicants’ leasing history. August 2005 - Nov. 2006 Sunrise Senior Living, Inc. Alexandria, VA Receptionist/Concierge

Distributed company correspondence to the appropriate addressee.

Maintained resident records.

Organized resident activities.

Operated multi-line switchboard.

Demonstrated efficient customer service skills with residents and visitors. Summary of

Qualifications

Strong Customer Service and Interpersonal Skills

Phone Reception Skills

Microsoft Office

Fast learner of databases and various systems

REFERENCES AVAILABLE UPON REQUEST

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