Sales Account Mgr, Claims advisor, Csr, call center experienced
Resume:
Theodore Howard
Sales Account Manager
****@***.*** • 224-***-****
• Roseburg, OR
Summary
Seasoned professional with 15+ years of experience in business development and account management driving expansion through implementation of innovative strategies and approaches to enhance sales and revenue and enhance operational efficiency. Proficient in sales processes implementation, marketing, and business initiatives to fulfill corporate objectives. Possess extensive experience in relationship management, team building and process improvement. Well- versed with computer software such as Microsoft Office. Areas of Expertise
Business Development
Account Management
Sales Strategy Development
Contract Negotiation
Stakeholder Relations
KPI Monitoring
Customer Relationship Management
Profit Growth
Investor Prospecting
Professional Experience
State Farm, Dunwoody, GA 2016 – Present
Internet Support/ Claims Representative
Assist customers with login issues, and setup of drive, Safe and Save App. Handle auto claims, schedule repairs and establish liability decisions. Accept receipt of notice of claims and adjusting and evaluating coverage of loss. Determine payouts of compensation to insured individuals. Investigate claims for fraudulent or malicious activity and intent.
● Resolved 172 claims more than anyone in the department with clinical accuracy. STN Network, Palatine, IL 1999 – Present
President
Conduct comprehensive research and prospect angel investors and sponsors. Create content, produce promotional videos, and launch website to support initiation of new television station. Source and procure premises and equipment for production, promote and market product through website, commercials, and printed materials, and driving funding through consistent communication with potential investors.
● Secured investments worth $48K though detailed research and implementation of business plans.
● Raised additional $16K by authoring business plan, detailing programming schedule, garnering interest for new shows, and on-boarding legal representation for incorporation purposes.
● Developed three shows with significant contribution to 19 episodes, and championed brand awareness and interest through participation in Hollywood Pitchfest. ABT Electronics, Glenview, IL 1996 – 2013
Sales Account Manager
Boosted market share and fulfilled revenue objectives through selling to existing customers through multiple communication channels including phone, internet, face-to-face, and live chats and oversaw all post-sale follow-up, while attracting new accounts. Coordinated with various departments for sakes promotions and procured bespoke merchandise to aid sales surge due to relocation and expansion. Supervised inventory changes and provided support to sales growth efforts and educated employees on promotions and incentives. Page 2 2
● Ranked in top 10 for sales on consistent basis throughout tenure at ABT Electronics.
● Achieved success on national level, attracting 11% of total sales from out of state entities.
● Exceeded addressing of calls by 300 than any other employee on a monthly basis.
● Increased sales to 23% from 6% for FY 2012.
Education
Service Appointment Setter, ABT Electronics, Glenview, IL Education
Associate in Applied Science in Food Service Management Harper College, Palatine, IL
Technological Proficiency
Microsoft Office
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